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Not a turnkey experience!
Maybe the product will be great, but getting there is a battle and sales and customer support team leave a lot of questions unanswered along the way, forcing you to resubmit your application over numerous times. The instructional videos and articles are tedious and confusing; if you don't get live phone support you are wasting your time.
I've used this app for over a year for my business to text groups and customers details for tours they've booked. While it can work well I've run into multiple issues getting quick and efficient support when messages aren't being pushed through. As we send out these details day-of my messages are often time-sensitive and to keep a message in 'monitoring' for over 30 minutes is detrimental to my business model as well as frustrating when 15 minutes is listed as the max time messages should be held. There have recently been bugs in their 'List' features as well. Contacts haven't displayed correctly and in some cases at all meaning I've sent duplicate messages or sent them on the wrong days. I've raised this issue to support multiple times and they state they are aware and working to 'fix the bug.' However it's now been 2 weeks since I've first heard this and the 'bugs' have gotten worse. I'm planning on finding a new texting service as this no longer works for my particular needs.
Using Simple Texting to reach my clients is the best and most productive tool in my marketing toolbox. And it's the customer support team that makes this relationship so special. CZA did an amazing job spending time with me to fix initial glitches and she is also available to me with ongoing support and learning. There are others on the team that also helped along the way and if you are considering using SMS text messaging as a way to reach clients look no further. Simple Texting and their entire team is going to become your favorite partnership as well.
SimpleTexting is a game-changer! It’s user-friendly, reliable, and packed with features like automation and analytics that make SMS communication seamless. Their customer support is top-notch, and it’s perfect for businesses of any size. Highly recommend!
Written by the company
1815 Purdy Ave, 33139, Miami Beach, United States
Not a turnkey experience!
Maybe the product will be great, but getting there is a battle and sales and customer support team leave a lot of questions unanswered along the way, forcing you to resubmit your application over numerous times. The instructional videos and articles are tedious and confusing; if you don't get live phone support you are wasting your time.
Date of experience: 14 January 2025
I've used this app for over a year for my business to text groups and customers details for tours they've booked. While it can work well I've run into multiple issues getting quick and efficient support when messages aren't being pushed through. As we send out these details day-of my messages are often time-sensitive and to keep a message in 'monitoring' for over 30 minutes is detrimental to my business model as well as frustrating when 15 minutes is listed as the max time messages should be held. There have recently been bugs in their 'List' features as well. Contacts haven't displayed correctly and in some cases at all meaning I've sent duplicate messages or sent them on the wrong days. I've raised this issue to support multiple times and they state they are aware and working to 'fix the bug.' However it's now been 2 weeks since I've first heard this and the 'bugs' have gotten worse. I'm planning on finding a new texting service as this no longer works for my particular needs.
Date of experience: 05 January 2025
Using Simple Texting to reach my clients is the best and most productive tool in my marketing toolbox. And it's the customer support team that makes this relationship so special. CZA did an amazing job spending time with me to fix initial glitches and she is also available to me with ongoing support and learning. There are others on the team that also helped along the way and if you are considering using SMS text messaging as a way to reach clients look no further. Simple Texting and their entire team is going to become your favorite partnership as well.
Date of experience: 15 December 2024
Gene and other member of the team are always available to answer any question or concern. The app is useful and even when there is any issue, their reactivity is appraising.
Date of experience: 21 December 2024
SimpleTexting is a game-changer! It’s user-friendly, reliable, and packed with features like automation and analytics that make SMS communication seamless. Their customer support is top-notch, and it’s perfect for businesses of any size. Highly recommend!
Date of experience: 14 November 2024
The worst customer service I've ever seen. Nothing but issue after issue after issue. TONS of stipulations that were never disclosed, they lost us tens of thousands of dollars in potential business.
No phone number, no email, just chat. They will tell you they will call you back but your phone will not ring. I requested 6 callbacks (that take 15 minutes) over 5 days and no one called. Their chat team will blatantly lie to you to take your money. Run, dont walk away from these scammers
Date of experience: 22 November 2024
Simple Texting is a powerful tool that helps us better communicate with our employee group and remarkably easy to use. I highly recommend Simple Texting for employers with large work groups who want to communicate with their team by taking the conversation to where they are comfortable... Their phone!
Date of experience: 01 November 2024
I am a new customer of the company "SIMPLE TEXTING" and my experience so far is great. The service is affordable, the platform is easy to use, and the customer care service is understanding.
They really chose their name well : SIMPLE texting.
Date of experience: 15 October 2024
I had used a different leading texting service for a couple of years before moving to SimpleTexting. I have found the ease of use, the immediate customer service, and the price to be much better for us at our business. I mainly send out promotional text. This service has worked best for me.
Date of experience: 13 September 2024
We use ST for our seasonal business so we step away in the off season. When we come back there often is a new need or we forget something and the ST team is always quick to answer with accurate and correct info. They were also helpful in the past with some custom needs due to the seasonality of our business and the unique nature of some of our texts.
Date of experience: 12 September 2024
I wanted to share the videos we create with the sponsors who support our organization, and your product has been a great help. I haven't encountered any issues so far. Thank you.
Date of experience: 06 September 2024
Well, Sometimes we face issues, but it is good so far as far as it is working for me its good
Date of experience: 02 August 2024
The support is way beyond what you'd expect from a company who manages TEXTS for a living! Of all things ... They are the sweetest, nicest, and most professional bunch! They were considerate and patient as I got started and they explained everything fully. I am so happy and grateful I chose this company to help me with my business. Oh, and I almost forgot! I had an avalanche of new conversations within the first couple of hours of my debut text message campaign! The name may be Simple—but they are not!
Date of experience: 13 August 2024
SimpleTexting has GREAT chat support! The customer service team is prompt and helpful. Bonus is that all of your support chats are accessible in case you need to review something.
Date of experience: 06 August 2024
I continue to find new ways to elevate my SMS campaigns. I'm now using MMS plus links to my landing pages.
Date of experience: 14 August 2024
Date of experience: 08 July 2024
There are some quirks about this program that makes it not as user friendly as the last program I used for text messaging
1. Can not change landing page - to default to see my inbox first
2. just to email 2 people, I must :create a campaign:
3. no SENT folder/message list to view and no place to look up history of texts it sorts in a strange way
Date of experience: 07 July 2024
Fast, accurate help. Had an answer to my problem within a minute of connecting w/ support chat.
Date of experience: 02 July 2024
Our company had some unique hurdles to overcome unlike other businesses. Simple Texting helped us to overcome all of them by working hard and explaining everything I needed to know. This company will find a way to help you even if your a pain in the ass like I was haha.
Date of experience: 20 June 2024
all the promises, then you sign on. oh we have this text that needs to go along with it on all your messages in non-modifiable version. all these different carrier approvals. once you have gone through a few weeks of this approval stuff, we got tired of it and request 30 days money back garante...holy hell.....they yank out these ridiculous terms and conditions, all the chat goes down and they go hostile. stay away
Date of experience: 11 June 2024
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