Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Works out to $55 a WEEK for sky and internet. Horrifically overpriced. The "premier"movies are 90% action. Sky has an entire channel for action movies. Repetitive programs. Sick of Harry Potter and Fast and Furious "seasons". There are millions of movies made, I'm sure. Yet I'm subjected to the same crap, month are month I pay the bill in our house. 4 males and 1 female. (Me). I am absolutely NOT getting ANYTHING out of sky.
Took sky 3 weeks to install black sky box/cable. Called them a few times and said to wait for the technician to call me back. 2 weeks went by and called sky back only to be told the last person i talked to didn't book a technician for me. They then booked a technician for me and they came within 2 days and installed it. Very poor communication between customer service and technicians.
SKY TV and internet services are dismal. Things were going well until I moved house. Giving SKY plenty of notice to be able to watch SKY TV and to upgrade to their fibre offer was a complete waste of time. The first date given for fibre box installation was 29th November, 2024. Other dates provided by them were 2nd December, 6th December, 12th December, 20th December, 7th January, and the 10th of January 2025. It seems the communication between SKY and the likes of Chorus is non-existant. I have since gone with another internet provider and have now been sent more routers from SKY, despite canceling this service. I do not recommend SKY's internet connection in any way.
Sky NZ has been downplaying significant satellite signal issues since October and has consistently ignored customer complaints, often failing to attend scheduled appointments. In my view, this constitutes a breach of the Fair Trading Act, especially given their history of similar violations. However, after escalating my concerns by cc’ing CEO Sophie. Meloney @ sky.co.nz, the issue was resolved within a week with the installation of a new dish—something they had previously insisted was impossible for over a month.
Sky also claims they don’t have direct dial-in numbers, which is untrue. You can contact Veni Morisa, Senior Support – Customer Care, at +64-9-525 5555. More contact details will follow. It's worth escalating complaints, particularly given how difficult Sky is to get hold of and make a complaint.
Took sky 3 weeks to install black sky box/cable. Called them a few times and said to wait for the technician to call me back. 2 weeks went by and called sky back only to be told the last person i talked to didn't book a technician for me. They then booked a technician for me and they came within 2 days and installed it. Very poor communication between customer service and technicians.
Date of experience: 19 December 2024
Works out to $55 a WEEK for sky and internet. Horrifically overpriced. The "premier"movies are 90% action. Sky has an entire channel for action movies. Repetitive programs. Sick of Harry Potter and Fast and Furious "seasons". There are millions of movies made, I'm sure. Yet I'm subjected to the same crap, month are month I pay the bill in our house. 4 males and 1 female. (Me). I am absolutely NOT getting ANYTHING out of sky.
Date of experience: 12 January 2025
Worst service I’ve ever experienced waited for hour and half on phone to talk to a representative about my account told I was second in line then I was cut off rang again following day another hour and half finally nearly being cut off the representative said to ring back again to talk to somebody higher up no way will cancel sky after 20 years shame on sky poor customer support
Date of experience: 09 January 2025
SKY TV and internet services are dismal. Things were going well until I moved house. Giving SKY plenty of notice to be able to watch SKY TV and to upgrade to their fibre offer was a complete waste of time. The first date given for fibre box installation was 29th November, 2024. Other dates provided by them were 2nd December, 6th December, 12th December, 20th December, 7th January, and the 10th of January 2025. It seems the communication between SKY and the likes of Chorus is non-existant. I have since gone with another internet provider and have now been sent more routers from SKY, despite canceling this service. I do not recommend SKY's internet connection in any way.
Date of experience: 22 November 2024
Sky NZ has been downplaying significant satellite signal issues since October and has consistently ignored customer complaints, often failing to attend scheduled appointments. In my view, this constitutes a breach of the Fair Trading Act, especially given their history of similar violations. However, after escalating my concerns by cc’ing CEO Sophie. Meloney @ sky.co.nz, the issue was resolved within a week with the installation of a new dish—something they had previously insisted was impossible for over a month.
Sky also claims they don’t have direct dial-in numbers, which is untrue. You can contact Veni Morisa, Senior Support – Customer Care, at +64-9-525 5555. More contact details will follow. It's worth escalating complaints, particularly given how difficult Sky is to get hold of and make a complaint.
Date of experience: 26 December 2024
Overpriced, limited selection, intentional monopoly, terrible app
Date of experience: 31 December 2024
Absolutely terrible service. Moved houses, filled in the form pryor, rang them and made an appointment for a technician to come in a few days. Did not turn up. Phoned sky three times after that waiting and waiting for a operator. We can't wacth sky so they need to send someone. They made another appointment for a technician to come out and failed to turn up the second time too. So now, we have been without sky for 31 days since we moved. Absolutely disgusting. Then they had the cheek to take our monthly payment too. Disappointed to say the least. Seems like there is nothing tou can do to get someone to come fix it, what a shocker. Wish we had other options in NZ but there is no other company competing...hence the no service don't care attitude. Frustrating Unhappy customer at the moment.
Date of experience: 01 December 2024
Not even woth the one star you are forced to leave.
Made huge promises when selling me the broadband package, I now need to phone the technical department every second day due to line speeds running at 15% to what I am paying for. Terrible and unreliable. Everytime I get the same shit "restart your router" or "unplug the ONT".
I am now forced to cancel all my subscriptions with Sky, horrible experience.
I do not recommend this to anybody, stay away!!
Date of experience: 04 December 2024
I seriously don’t know how this company still has customers. The service is disgraceful to say the least. Have just moved into a new house and organised well in advance for a new dish to be installed Friday, they were unable to give a time meaning I had to take the day off and be available at home all day. No one showed and I didn’t hear a word from sky or their technician, phoning the call centre is worse than pulling teeth, call centre staff are like robots and can’t give any answers. I was told a manager would call me back to discuss, still didn’t hear anything. I then received a call to reschedule at 5pm at night to the following day, again no one showed and no contact. Yet another appointment has been set for Tuesday and surprise surprise, no one showed and no contact. Have also made a formal complaint through the website and no response. 3 scheduled appointments to date, all no shows. Absolutely disgusting, the CEO needs to front up and take responsibility for the shit show shambles they are now running after moving call centres off shore and contracting cheaper contractors just to fill their pockets. Sky TV is an absolute joke and the management team should be ashamed
I have been without sky for a week now waiting on this unreliable time wasting company and it’s now Christmas Eve, so no doubt another week will go by and will more than likely still be charged for a full month of sky.
The monkey at the top needs to control its circus and sort it out
Date of experience: 24 December 2024
We moved house and Sky has been a nightmare, new house need a dish on roof, promised 5x appointments for technician to come out and each time a no show.
Funny thing is they still send their account out for a service we are not getting and phoning them is like a nightmare and they are all full of excuses and apology but they still never show up.
Management need a rocket up their arse, complete incompetence across the board, again promise promise but don’t deliver, complete and utter failures.
Date of experience: 23 December 2024
Same as the rest, 6 weeks no sky, 6 emails 4 phone calls and 2 missed appointments and I have had enough, cancelling my sky as they just don’t care
Date of experience: 22 December 2024
We rang Sky after not being able to tape our programs it just said we couldn’t tape due to atmospheric conditions this went on for days ,we were given an appointment for a technician to come between lunch time and 5pm on the 18th December, no show and not even a phone call .My husband phoned and waited nearly an hour to speak to someone who gave us an appointment for 21st of December and was told we would get a call in the morning to advise what time he would be here ,no call and no technician arrived .Both days we waited home and were let down ,we are 80 years old and were very annoyed at Sky’disgusting service and this is not a way to treat customers that have been with them for so many years .Buck up Sky .Jan Williams
Date of experience: 22 December 2024
Useless they can't even get a satellite dish going. Even worse they book you in for a repair, make yo wait all day then never show up. The worst company.
Date of experience: 02 December 2024
We were advised we had to wait over 2 hours to speak to someone at Sky about a problem we were having and since we didn't have time to wait that long we tried all sorts of hours of day and night and always advised that they were extremely busy ! The day came that we waited and it was about an hour and half and we finally got to speak to someone whose English was appalling and he did not grasp our problem , they provide the worse service in all on New Zealand that we have ever come across !!
Date of experience: 14 December 2024
The slightest wind or rain I lose Sky & even after resetting it will not return. This has been happening for at least 6 weeks & most Saturday nights I have no TV.
Pixelation & rain fade issues continue.
Booked technicians twice when I have managed to get through to Sky, both times a NO show 13th & 21st Dec. No phone call to advise technician not coming to booked appointment & no apology. Will Sky contact me to re-book technician, I guess not? Looking like I will be cancelling Sky after 20 years of being a loyal customer. Like other reviews say, Sky takes your money monthly but is not interested in sorting when an issue arises where viewing has been disrupted or completely lost. Helen McC
Date of experience: 21 December 2024
Sky satellite problem for 2 months. Technician visit scheduled 3 times - 3 no shows. Was promised a credit on my account - hasn't happened. Was promised a Sky Pod has an interim solution - never arrived. Am currently trying to "chat" to cancel my subscription - got bumped from 1st in line to 12. The only thing Sky are good as is taking my money each month. In all my life I have never encountered a company as bad as this.
Date of experience: 21 December 2024
We contacted Sky a month ago telling them our sky keeps shutting off at 1800 ish every night. It comes up with a message and stops working. We have waited all day for a technician who was meant to arrive between 1200-1700 but they did not show up. No-one bothered to turn up or communicate in anyway. We are really frustrated and annoyed. How unprofessional Sky !!!!!
Update 21st Dec
Service man turned up this morning , apparently is the sky dish which needs adjusting due to Sky launching new satellite. It is apparently affecting many Sky clients so why dint they tell you when you phone up with the problem.
Date of experience: 20 December 2024
Cricket commentators for English test series were competent but mainly boringly vanilla ,except the British guys and mark richardson ,especially the women .the radio guys are so more interesting The Australian commentators are light years better so invite some of them over or more coney etc
Date of experience: 16 December 2024
i would give a zero but cant......we have a technical issue that needs to be resolved.....its been 3 weeks and the tech people still havent turned up.
Date of experience: 14 December 2024
We moved house and need a sky dish. Have been waiting 2 months now. The technician has been booked 4 times, and never showed. No phone calls. I've rung the Sky number and they say it has been tagged for a Manager to follow-up. Of course nothing has happened. Very disappointing and terrible customer service. They gave said we will get a credit once the issue is sorted. Problem is it looks like its never going to be sorted !!!
Update: 5th time lucky and Downer rang to say they are coming this morning. Mid afternoon and hasn't turned up, no phone call and can't get through to their phone number....
Date of experience: 12 December 2024
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Get free accountAnyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
