Spectronic Australia  Reviews 244

I have recently bought the Honor Magic6 pro from Spectronic Australia. I was a bit worried the phone wouldn't work in Australia, but customer service was really diligent in answering all my questions about it. After I purchased it (at the best possible price), and throughout the process, it was really easy to track. Phone arrived on expected date and works perfectly. I'll definitely go back to them when the time comes to buy a new one. Some reviews I read made me a bit wary, but the shopping experience was fantastic! Definitely recommended!!!!

Date of experience: 10 January 2025

Fair play to these folks, I bought a new Xiaomi 14 Ultra at a great price, with the photography kit.

After a few months, the photography kit handle stopping working and kept saying it needed an update which then always failed.

It took a wee while to get a response from the Spectronic team, but after some persistence they got back to me and said that since the photography kit was an additional accessory it didn't have the same warranty as the phone itself. For this reason they offered to simply send me a complete new photography kit, which I gladly accepted and it arrived very promptly.

Cannot thank you all enough for the service!

Date of experience: 09 January 2025

DO NOT TRUST THEIR INVENTORY. They take your order , inform you about delivery time from 5 to 6 days and won't deliver. Today is my 15th day and I haven't received my order. And still they are asking for another 4 to 5 days

Date of experience: 09 January 2025

Good communication and tried to answer all my questions. Items were shipped and arrived on time. Trusted seller!

Date of experience: 05 January 2025

Spectronic listed for sale a phone I wanted. After I purchased it, the order didn't arrive and then it was cancelled and I was refunded. The excellent support crew were able to inform me that the phone I had purchased wasn't available. I'm sure there are ways to update your inventory automatically.

Date of experience: 23 December 2024

I bought 2 phones the 27th of November, they email me 4 days after to ask me if it was ok get one of them in a different color, cause they were running out that model with that color. So, (no true about "Order is processed same day") and no Updated website, no really faire change table after the purchase. Anyway, they told me early next week you should be receive your delivery, but they did not specify which week ( 3 weeks after...). I tried to ask them where was my delivery cause the last talk was eraly next week, they answer the first week, after that they even didn t answer anymore. I got my delivery yesterday, i ask 3 times before purchase them if there was the charger together or not and they answer absolutely yes, but they didn t say that it will be not compatible with your country, they gave an adapter with it.
Now, i got a shop too and i believe that the costumer service it is what it is, the phones at list working ( one, the other one is a gift and i can t really try it}.
Good luck everybody.

Date of experience: 15 December 2024

The team were really supportive and they went above and beyond to ease my convenience from ordering to receiving my product. Would purchase from them again.

Date of experience: 10 December 2024

Date of experience: 05 December 2024

Quick check out, dispatch and delivery.

Product as described.

Think it arrived from Hong Kong to Sydney in about 3 days, maybe four.

Date of experience: 22 November 2024

The phone arrived within time and is excellent as expected. The price was better than any other place I looked.
I will go to Spectronic for my next phone no problem.

Date of experience: 23 November 2024

Received Sony Xperia 1 VI - trusted this company because I was able to talk to them on phone before ordering, very open and upfront on website as well as to compatibility in Australia after 3G shutdown. Also very responsive in live on line Chat option. Received personal email assuring me the phone was on the way albeit delayed three days. Would give 5 stars except they were not able to send Black phone as ordered and substituted Platinum Silver, but they did ask me before shipping my phone if I would be happy to swap to Platinum Silver. I said yes but have to say I was really wanting Black. Overall a pleasant experience but twas somewhat worrying deciding to import a phone from the point of view of Aust compatibility and risk of scam. All is well that ends well. Phone working perfectly on Telstra.

Date of experience: 23 November 2024

wouldn't buy again, because seller stopped responding after there's freight delays

Date of experience: 20 November 2024

Date of experience: 23 November 2024

Fast shipping, express delivery made within 3 days using DHL. Works with Telstra Magic 6 Pro without an issue.

Date of experience: 14 November 2024

Live chat customer care was wonderful and fast prior to purchasing. Ordered the phone on a Sunday night, it shipped via DHL (paid for faster shipping) the next day on Monday and was delivered Wednesday early morning. Phone is perfect! I had my reservations prior to ordering after reading some mixed reviews however it has been a great experience and would recommend.

Date of experience: 06 November 2024

Received my Samsung Galaxy S24+ a day early with DHL shipping option to Perth WA, works great, will be back for my next phone, much thanks

Date of experience: 04 November 2024

Bought a Sony Xperia 10VI 5G which they said would work on all Australian networks, even after the 3g shutdown. It does not work on Telstra, Optus or Vodafone after the 3g shutdown. It's basically a $700 brick and now they're ignoring me. They're a scam. Stay away.

Date of experience: 28 October 2024

Fast delivery speed from Hong Kong,item received in excellent protect condition. Reliable seller

Date of experience: 28 October 2024

Bought a Sony Xperia 10VI in June 2024. Now 3g has been turned off it doesn't work with Telstra anymore. So far had no reply from Spectronic.

Date of experience: 28 October 2024

I had and currently still have a very disappointing experience with Spectronic Australia. Before making any purchase, I suggest trying to contact their customer service—they either hang up immediately, or you can't get through at all. Their delivery times are much slower than advertised. Although they claim 4-6 days, it's been over 10 days, and my order hasn't even been packed according to the tracking information. They also failed to provide a tracking number for Team Global Express, so I can only track my order on their website, which makes it hard to contact Team Global Express directly. Furthermore, I tried using the chatbox on their website, and it’s clear that nobody is behind the chat. Overall, it’s extremely difficult to reach anyone for assistance.

Date of experience: 25 October 2024