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Spectronic Australia  Reviews 244

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TrustScore 4.5 out of 5

4.3

Cell Phone Store

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Rated 5 out of 5 stars

I have recently bought the Honor Magic6 pro from Spectronic Australia. I was a bit worried the phone wouldn't work in Australia, but customer service was really diligent in answering all my questions about it. After I purchased it (at the best possible price), and throughout the process, it was really easy to track. Phone arrived on expected date and works perfectly. I'll definitely go back to them when the time comes to buy a new one. Some reviews I read made me a bit wary, but the shopping experience was fantastic! Definitely recommended!!!!

Rated 5 out of 5 stars

Fair play to these folks, I bought a new Xiaomi 14 Ultra at a great price, with the photography kit.

After a few months, the photography kit handle stopping working and kept saying it needed an update which then always failed.

It took a wee while to get a response from the Spectronic team, but after some persistence they got back to me and said that since the photography kit was an additional accessory it didn't have the same warranty as the phone itself. For this reason they offered to simply send me a complete new photography kit, which I gladly accepted and it arrived very promptly.

Cannot thank you all enough for the service!

Rated 1 out of 5 stars

DO NOT TRUST THEIR INVENTORY. They take your order , inform you about delivery time from 5 to 6 days and won't deliver. Today is my 15th day and I haven't received my order. And still they are asking for another 4 to 5 days

Company details

  1. Cell Phone Store

Written by the company

Online store selling latest Smartphones, Headphones, Smart watches and more. Serving all Australian's with best prices with unmatched customer service. We sell latest Apple products, Xiaomi phones Australia, Oneplus Australia, Huawei Australia, Google, Samsung, Realme, Oppo, Sony Australia and many more. Unlocked mobile phones, 5G supported phones, latest smart phones in the market. Your best reliable and proud online store within Australia at your service.

Contact info

Rated 5 out of 5 stars
Verified

Great Service

Delivered ontjme and everything is as expected.. a great experience overall. I had questions and got prompt reply on chat help as well!

Date of experience: 16 January 2023

Rated 5 out of 5 stars
Verified

Nothing short of Amazing!

Very satisfied with the quality of service - I requested an address change and they were happy to do it. I got my phone within a day or two of shipping (so fast I couldn't believe) and I'm very happy with it. 10/10 would recommend Spectronic AU to my loved ones, great service.

Date of experience: 04 January 2023

Rated 4 out of 5 stars

Fast delivery

Fast delivery , good price.
I got what I ordered quickly but device arrived without Australian power plug. Would be nice if it was included.but price was very good.

Date of experience: 19 October 2022

Rated 5 out of 5 stars

Product arrived in a good time frame

Product arrived in a good time frame, approx. 5-6 business days from date of order. Good considering it came from hong kong to Aus. Product was as described. Been using it for nearly a month now. No issues. Will purchase again through spectronic.

Date of experience: 22 November 2022

Rated 1 out of 5 stars
Verified

Still waiting on delivery

Still waiting on delivery!

Was supposed to be a Christmas present, but won’t arrive until late January 2023.

And now they lie about the facts! Their delivery company stated they would arrive on agreed days and not show! Then arrive random times without sufficient notice!!!

And now they would rather argue than take any responsibility or effort to resolve. Poor form!!

Date of experience: 21 December 2022

Spectronic Australia logo

Reply from Spectronic Australia

Dear Todd,

The shipping company tried to deliver your phone 3 times to your provided address.
According to your shipping history, your unavailability has caused the delay in your item being delivered.

In regards to your own preferable rescheduling of delivery, you failed to receive the item.
It was not the shipping company's or our company's fault.

Since it is now a holiday period, the delay for your item to be delivered is inevitable. We hope the next reschedule of delivery you receive your phone ASAP.

Rated 2 out of 5 stars
Verified

I have tried to buy 2 Xoami phones the…

I have tried to buy 2 Xoami phones the first phone I was told it had NFC but when it arrived NFC was not available on that phone. The second phone I ordered was cancelled with no appropriate explanation but the phone was delivered anyway. Due to a mistake by your shipping department I was sent a chinese not a global phone.
I have to say that both phones have been refunded and the refunds were received promptly.
However, it is about a month since I ordered the first phone and I still don't have my new phone.
Also the response on the chat function is very slow, I waited over an hour on a number of occassions for a response.

Date of experience: 07 December 2022

Rated 2 out of 5 stars
Verified

Advertised a product at a price and then refunded due to company error

Advertised a product at a price and I promptly purchased. Later discovered a refund had been issued as they claimed product was wrong price. Refund took nearly 3 days to be returned. I was offered the new product at nearly 30% higher. It was the company's mistake, not mine and they would have still got our business if some sort compensation was offered.

Date of experience: 28 November 2022

Rated 5 out of 5 stars
Verified

Yes I bought the phone from this…

Yes I bought the phone from this Company due to It has been a mistake from thier team that they had listed the Global Version on the website when in fact it was the Chinese Version Since both the models are the same model numbers that caused the confusion then they gave me back refunds in full a mount
Thank you so much to be honest to customer.

Date of experience: 27 October 2022

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