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Spectronic Australia  Reviews 244

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TrustScore 4.5 out of 5

4.3

Cell Phone Store

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Rated 5 out of 5 stars

I have recently bought the Honor Magic6 pro from Spectronic Australia. I was a bit worried the phone wouldn't work in Australia, but customer service was really diligent in answering all my questions about it. After I purchased it (at the best possible price), and throughout the process, it was really easy to track. Phone arrived on expected date and works perfectly. I'll definitely go back to them when the time comes to buy a new one. Some reviews I read made me a bit wary, but the shopping experience was fantastic! Definitely recommended!!!!

Rated 5 out of 5 stars

Fair play to these folks, I bought a new Xiaomi 14 Ultra at a great price, with the photography kit.

After a few months, the photography kit handle stopping working and kept saying it needed an update which then always failed.

It took a wee while to get a response from the Spectronic team, but after some persistence they got back to me and said that since the photography kit was an additional accessory it didn't have the same warranty as the phone itself. For this reason they offered to simply send me a complete new photography kit, which I gladly accepted and it arrived very promptly.

Cannot thank you all enough for the service!

Rated 1 out of 5 stars

DO NOT TRUST THEIR INVENTORY. They take your order , inform you about delivery time from 5 to 6 days and won't deliver. Today is my 15th day and I haven't received my order. And still they are asking for another 4 to 5 days

Company details

  1. Cell Phone Store

Written by the company

Online store selling latest Smartphones, Headphones, Smart watches and more. Serving all Australian's with best prices with unmatched customer service. We sell latest Apple products, Xiaomi phones Australia, Oneplus Australia, Huawei Australia, Google, Samsung, Realme, Oppo, Sony Australia and many more. Unlocked mobile phones, 5G supported phones, latest smart phones in the market. Your best reliable and proud online store within Australia at your service.

Contact info

Rated 1 out of 5 stars

DO NOT ORDER. TERRIBLE EXPERIENCE

Tried to cancel on an order that hasn't been shipped. Was told "Sorry. Unable to change status order." This was half a day after i ordered. This is madness. Unflexible business should not be a business at all.

Date of experience: 16 February 2024

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Reply from Spectronic Australia

Dear Huynh,

Your order was shipped the same day. If your order was not ready to ship we would have cancelled and your order was processed before the dispatch time. If shipping was slow it would have been an issue.
How is same-day dispatch and shipping a terrible experience?

Spectronic Australia

Rated 5 out of 5 stars
Verified

Thanks Spectronic for stocking a…

Thanks Spectronic for stocking a great-value phone not available from any of the major local stores. Especially good value with the Christmas discounts totalling about 15%. Arrived after the stated range of dates, though only by one day.

Date of experience: 17 January 2024

Rated 1 out of 5 stars

Worst ever!!

I've been waiting for my phone for almost 3 weeks and still haven't got it. Worst experience with a delivery company and worst answering company I have ever had!! Nothing has been working!!!!

Date of experience: 15 January 2024

Rated 3 out of 5 stars
Verified

Poor communication

Poor communication. No order confirmation. Colour ordered no longer available. Delivery delayed as a result. Spectronic upgraded the order to DHL expedited, but it made absolutely no difference, Tracking showed it stationary between December 22 and December 27 when it finally arrived. It was ordered Dec 19 and was supposed to be a Xmas present. Tracking is difficult to understand and suggests the order originated overseas, as it mentions customs clearance ie. not Australia although it's an Australian website. Can't say I'm very impressed.

Date of experience: 28 December 2023

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Reply from Spectronic Australia

Dear Chris Riley,

We apologize that your experience was not the best but we want to clarify that during the period of the 22nd to the 27th it was the Christmas holidays therefore ALL shipments were on hold. Because courier companies do not deliver during that period.
All confirmations are sent through emails, respectfully.

Spectronic Australia.

Rated 5 out of 5 stars
Verified

Good deals and good selection

Good deals and good selection of quality phones. I got a Poco M5s to try out. It was delivered in reasonably good time of about 8 days, over the Christmas period.

Date of experience: 29 December 2023

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Reply from Spectronic Australia

Thank you for purchasing from us!

Rated 5 out of 5 stars
Verified

Happy customer

Simple easy to use website, product exactly as advertised, free cover and screen protector, arrived fast.

Date of experience: 13 December 2023

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