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I am so tired of calling and every single time being told "Let me put a message out to the Team and get some additional instructions/information". Does anyone there at Toast know how Toast even works or do you just hire a bunch of people who just answer the phones for you? Give me the number to your Top Level of people to speak with!! I'm tired of going through every single level to get an answer or resolution!!!
Unbelievably poor customer service. Every person you speak with will tell you something different. It's really incredible how poorly managed and trained they are. If you every have to transfer a business to a new owner, get prepared for countless phone calls, miss deadlines and failed promises from toast.
The absolute worst. Said my order was delivered. Both the restaurant and I were perplexed. Decided to go pick the order up myself. Now I have Uber eats drivers harassing me telling me to cancel my order when there’s not even a cancel button for me to press! Oh and the food was cold. Never using this app again.
I emailed three weeks ago asking for something to be corrected that was the fault of Toast in the first place and I still have no resolution to this issue. Pretty disappointing to say the least!
Written by the company
120,000* restaurants like yours trust Toast with their technology. From POS to payroll, we take care of it all – so you can focus on what you do best.
From our first conversation to a seamless onsite or remote implementation and beyond, we’re committed to your restaurant’s success.
333 Summer Street, 02210, Boston, United States
Sorry customer and sales service is not good. Very slow to respond and pricing is not very transparent.
Date of experience: 05 February 2025
I am so tired of calling and every single time being told "Let me put a message out to the Team and get some additional instructions/information". Does anyone there at Toast know how Toast even works or do you just hire a bunch of people who just answer the phones for you? Give me the number to your Top Level of people to speak with!! I'm tired of going through every single level to get an answer or resolution!!!
Date of experience: 04 February 2025
Reply from Toast
We understand your frustration with the experience you've had trying to reach our team. It's not our intention to make you go through multiple levels to get the information you need. We appreciate you bringing this to our attention and we will use your feedback to improve our customer service processes.
I contracted with Toast for payroll as they were offering great pricing. Well buyer beware! Do not do it! Toast Payroll is the worst. We have been using Toast Payroll without issue and just recently decided to add a second business to Toast Payroll. The first payroll run was fine but only 1/2 of the money was debited from my account. I spent the entire weekend signaling something was wrong. They kept telling me to wait until Monday. Monday comes, they keep telling me to wait until they get back to me but they can't tell me when that will be. Finally at 9pm tonight I went to run payroll for this week and it says I am shut down. I contact customer support and they said we sent an email to [insert my hourly employee's name here]. What? You sent a private business email to my employee? What was the email? They forward me the email and it is a notice saying my account wasn't able to be located and that I won't be able to pay my employees until I wire the money. I've been trying to give them the money for days. This email was sent at 11:30am. I had talked to customer support at 8:30am and 2:45pm and no one mentioned anything until I contact customer support at 9:45pm. Of course their banking team isn't available until the morning. I contacted my bank and confirmed that nothing was even attempted on my account.
Date of experience: 30 January 2025
Reply from Toast
Hello Christina - We understand your frustration with the recent payroll issues you experienced. We are committed to providing reliable and efficient payroll services, and we sincerely apologize for the inconvenience this has caused.
We are actively investigating the situation to understand what happened and ensure it doesn't happen again. We value your feedback and appreciate you bringing this to our attention.
Unbelievably poor customer service. Every person you speak with will tell you something different. It's really incredible how poorly managed and trained they are. If you every have to transfer a business to a new owner, get prepared for countless phone calls, miss deadlines and failed promises from toast.
Date of experience: 27 January 2025
Reply from Toast
Hello Justin - We sincerely apologize for the frustrating experience you encountered with our customer service. We understand your disappointment with the inconsistent information and missed deadlines. We take your feedback very seriously and will use it to improve our training and management practices.
The absolute worst. Said my order was delivered. Both the restaurant and I were perplexed. Decided to go pick the order up myself. Now I have Uber eats drivers harassing me telling me to cancel my order when there’s not even a cancel button for me to press! Oh and the food was cold. Never using this app again.
Date of experience: 03 February 2025
Reply from Toast
We’re sorry to hear about your experience. As this situation falls under Local by Toast, they’ll be best equipped to help, but if there’s anything specific we can support you with, don’t hesitate to let us know.
Even thought the food was ready at the restaurant it took 30min to pick up.
Not the first time… deleting the app now
Date of experience: 31 January 2025
Reply from Toast
Hello Joao - To help resolve this promptly, please direct your comments to Local by Toast, as they oversee this area, but feel free to reach out if there’s anything related to our services we can assist you with.
Fairly simple to give feedback on the site
Date of experience: 26 January 2025
Reply from Toast
We appreciate you taking the time to share your positive feedback, LJ. We're glad you found the site easy to use!
I emailed three weeks ago asking for something to be corrected that was the fault of Toast in the first place and I still have no resolution to this issue. Pretty disappointing to say the least!
Date of experience: 26 January 2025
Reply from Toast
Hello Vicki - Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.
Great system for my food trailer. Easy to use and set up and the customer service is great.
Date of experience: 23 January 2025
Reply from Toast
We're so glad to hear you're enjoying the system! Your positive feedback about its ease of use and our customer service means a lot to us.
Technologically advanced, feature rich platform,Flawless and user friendly operation at competitive prices.
Knowledgeable customer support team.
Date of experience: 16 January 2025
Reply from Toast
Hello Sam - Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience. Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv
It’s either when you call the very knowledge or they just don’t know anything
Most of the time I have to ask for an expert because they’re just trying to guess what I’m saying
Date of experience: 23 January 2025
Reply from Toast
Hello Francesco - We understand your frustration with the level of knowledge you've encountered. We strive to provide our customers with accurate and helpful information, and it's disappointing to hear that your experience hasn't reflected that. We value your feedback and will use it to improve our customer service.
Toast is the best. It is constantly improving. Very user friendly. Very flexible to suit your way your business works. Excellent customer support. But comes with a price.
Date of experience: 23 January 2025
Reply from Toast
We appreciate your kind words and are thrilled to hear you find Toast so valuable. We're committed to continuous improvement and strive to make our platform as user-friendly and flexible as possible. We understand that cost is a consideration, and we're proud to offer a range of plans to meet different business needs.
The communication, organization and followthrough of each member of the hiring and recruiting team was exceptional. Expectations were clear, the support strong, and the followup was done in a timely manner.
Date of experience: 15 January 2025
Reply from Toast
Hello Simon - Thank you for your kind words. We are thrilled to hear that you had a positive experience with our hiring and recruiting team. We strive to provide exceptional support and clear communication throughout the process, and we are glad that you found our team to be helpful and responsive.
Toast provides a wonderful technology and great incentives to help other restaurants get the same advantages with their software. Great folks!
Date of experience: 15 January 2025
Reply from Toast
Hi Tim - We are so happy to hear you had a positive experience with our software! We strive to provide the best possible experience for our customers and are thrilled to hear that we are meeting your needs.
Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv
a follow up on my last review- after 10 days of NO REPLY reply from TOAST i get a message from TOAST within HOURS of posting on TRUST PILOT. imagine that. It shoudnt take that to get a response, that's unfortunate.clealry after 4 months of trying to get resolution, a negative review was not the route i preferred. which leads me to this next part:
they still owe me over $187,000. $42,000. of the original 227,000K was immediately paid out by AMEX, thank you AMEX, no questions asked, no signing of legal documents, non disclosure, no lawyer etc.
2 weeks after my TRUST PILOT posting TOAST sent a very legal document stating that they will pay me the full amount owed; with conditions. Let me get this straight: i have to agree to conditions set forth by TOAST, in order to get back monies that are rightfully and legally owed to me by TOAST? i find that odd.
Two of the many conditions listed were problematical for me.
#1- i must agree that any and all past, present and future issues with TOAST will be dismissed without judgement.
#2 i must agree to remove any disparaging posts.
This one i found particulalry interesting.
I am not in agreement with these two and have replied as such.
in my reply i delcined to agree to those, and in additon put in a ondition of my own. I requested they at least cover my now added legal costs, interest on monies owed, and compensaton for stress, anxiety, time, pain and suffering over financial strain. $5,000.00. That was all. This doesn't even begin to cover interest lost on that amount from last 6 months, neverimind tha tfomr the past now amost 3 years. Adjusted request amount denied.
ALL I WAS ORIGNALLY SEEKING WHEN THIS EROR WAS DISCOVERED BACK IN AUGUST WAS THE ORIGNAL AMOUNT OWED.
The delays, position of no accountability, and forcing me to spend money to get what was owed is unacceptable.
cosider me still not impressed
Date of experience: 01 January 2025
Reply from Toast
Hello Millie - We understand your frustration with the situation. We are committed to resolving this matter as quickly as possible and appreciate your patience. We are working diligently to find a solution that addresses your concerns while also ensuring fairness for all parties involved.
When I called they were great in finding out my issue and quickly solved the problem
Date of experience: 13 January 2025
Reply from Toast
We appreciate you taking the time to share your positive experience, Fabianne. We're glad to hear that our team was able to quickly resolve your issue!
2 more broken handhelds that won’t turn on and won’t get any power. They want to charge over $400/handlheld when there’s obviously an issue with the hardware. That’s a total of 4 handhelds in less then 18 mos that won’t turn on. All of them were/are in perfect physical condition.
Date of experience: 08 January 2025
Reply from Toast
Hello Alon - We understand your frustration with the handhelds not turning on. It's disappointing to hear about the repeated issues you've experienced. We value your feedback and will share it with the appropriate team to investigate.
Great helping staff that provide excellent service
Date of experience: 12 January 2025
Reply from Toast
Thank you so much for taking the time to leave us feedback and a 5-star review, Rose!
If you haven’t already, join our new Toast Community at community.toasttab.com to connect with other restaurant professionals.
They really don’t understand that people have hardship
Date of experience: 17 January 2025
Reply from Toast
We strive to provide the best possible service to all our customers, and we're sorry to hear that you felt your situation wasn't fully understood. We value your feedback and will use it to improve our processes and ensure that our customers feel heard and supported.
We have a server who had his Toast Pay Card compromised. Trying to get anyone at Toast to do something is impossible turns out Toast uses a third party company, Gailileo to facilitate their pay card program. Employee has been waiting over a month for a resolution and nada. Not only would I not recommend this product, I will be terminating Toast Payroll altogether, at potentially Toast as a POS as well. Worst customer service.
Date of experience: 17 December 2024
Reply from Toast
Hello Dennis - We understand your frustration with the situation regarding your employee's compromised Toast Pay Card and the difficulty you've experienced in getting a resolution. It's incredibly concerning when something like this happens, and the extended wait time is certainly unacceptable.
We sincerely apologize for the inconvenience and stress this has caused. We value your business and are sorry that our processes haven't met your expectations in this instance. We'll be reviewing our internal procedures to prevent similar situations in the future. We appreciate you bringing this to our attention.
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