Twotrees Reviews 11

There YouTube videos are misleading as it shows the TS3 can engrave pens with the built in rotary, which was one of the main reasons for purchasing. You can’t engrave on pens as you can’t focus the laser that low as it needs 50mm focus to engrave. I have tried multiple times to engrave a pen with rotary in the fixed position but the laser dot is two big even with laser head lowered to lowest point. Wish I knew this before buying and throwing boxes away I would have either cancelled the order or returned it. Overall im a un-happy customer that has also dealt with there poor customers support via email and Facebook messenger. I am tempted to throw the machine in the bin and just come to turns that I have lost £420. Be warned the videos on YouTube are not what the machine can actually do they don’t even show the very basic interface screen that the actual machine comes with.
Also if you do order from twotrees direct check your delivery as I was missing the accessories I purchased and now they have been shipped after chasing multiple times in two separate packages from two different countries 😡🤬

Date of experience: 04 October 2024

I have had their TTC450 CNC for over a 1¤7/h2>

I have had their TTC450 CNC for over a month and still cannot get it to work. Support has been decent given all the problems I've had.

By far the biggest problem is assembly. It has been a nightmare. Their manual and YouTube videos have been mostly useless.

Not all the parts came at one time. Some of them have failed. They do stand behind their warranty, but you will have to take photos or videos of the problems. It all takes time to resolve.

Ideally, it seems like a reasonably solid product, but some of their wiring connections are problematic and can lead to damage if you don't add some tweaks.

It would be a better experience if they had an assembled or partly assembled version.

Date of experience: 11 May 2024

I have sent five emails to TwoTrees requesting an update for order #8982 (TTC450 engraver package), which has not been properly fulfilled.
Major parts of the order are reported by FedEx to have been returned to TwoTrees.
TwoTrees has ignored my email requests to send the complete order.

Date of experience: 23 February 2024

I ordered a TTS-20 Pro 20W Laser Engraver Machine (â‚„1¤70) and a display for the engraver ($39) on September 1 from the site twotrees3dofficial dot com.

After two weeks not recieved anything, I contacted TwoTrees through their 2 official emails.
One email was not able to be delivered (fake email?) and the other - now 4 weeeks later - NO answer.

I then tried to chat through their web site bot and the ONLY answer I got was, again and again, "try once more to go to the post office"

We are talking about 2 different parcels "lost" - one from Germany and one from China.

I have many, many times told TwoTrees that they are the only one that can make a claim to the shipping company and have them track the 2 parcels.
Nothing has happened for 5 weeks now and I have asked for a full refund - NO answer.

I then told them I would make a complain to my bank (fortunately bought with my MasterCard) - NO answer for weeks.

I have now asked my bank to have the money refunded.

DO NOT ENGAGE WITH THIS COMPANY - EITHER THEY ARE FAKE, STEALING YOUR MONEY OR JUST DO NOT C ARE ABOUT YOU - ONLY YOUR MONEY

According to the tracking both parcels has been returned to the company

Date of experience: 01 September 2023

The 450 CNC from Twotrees is great 1¤7/h2>

The 450 CNC from Twotrees is great value for it's size and optional spindle motor. Overall the machine has become part of our work area and used for various projects needed. Its all about size and price, plus quality build.

Date of experience: 14 July 2023