Wilson Amplifiers Reviews 1,505

Purchased a cell phone booster....Did NOT work. Wilson Amplifiers refused to refund.....they gave us the runaround and told us we needed to contact the maker....the maker told us we needed to contact Wilson Amplifiers. I went back and fourth several times between the two and then I was told after a couple weeks of trying to get it resolved that I was past the deadline. Really??? Seriously?? I was not past the deadline when I started! What a joke! We will never purchase from them again nor will we ever recommend them to anyone! Companies should be careful who they try to cheat....they don't know who might have a big social media presence and who might be able to recommend or to NOT recommend a certain product or company to their followers, people who visit their website, etc..

Date of experience: 09 January 2025

Do not buy any of the booster products. The warranty isn't worth the paper its printed on. Wilson wont refund for the product that I've had for months and used it for about 3 weeks. I wouldn't recommend purchasing one of these products to anyone.

Date of experience: 01 May 2024

I purchased a Wilson Amplifier with installation on 11/09/23. It arrived in a timely manner and I scheduled installation through the information they provided. When the technician arrived to install the amplifier, he was not able to find any location (and he tried several places on the roof) that increased my cell signal reception beyond what is was without the amplifier. That was unfortunate as I had hoped for a better signal, but perhaps not the fault of the amplifier.
However, the biggest reason for my 1 star rating (and I would give zero stars if possible) is the problems I have faced trying to get my refund since then.
I contacted customer service 11/16/23 to arrange a return. The email with directions stated it would take 7-10 business days after they received the amplifier back for the refund to process. I was also told when on the phone with customer service that I would be refunded for the cost of return shipping. It cost me $151.36 to ship it back via UPS.
They received the amplifier back on 11/30/23 per the tracking from UPS.
It is now 1/2/24 and I have not received a refund for the amplifier ($1390.99) or the return shipping costs ($151.36). Even considering the holidays, it is far past the 7-10 business days they stated, and I am still owed $1,542.35.
My recommendation: Do NOT order from this company! If the device does not work for you, getting your money refunded will be a struggle.

Date of experience: 30 November 2023

I have ordered and just received a We Boost Drive Reach RV. Initial testing looks promising, but my main use will be in the summer.

My review is based solely on the web site, and chat experiences.

The web site is full of errors, making product selection difficult. Case in point is the Drive Reach RV. The "what's included" pictures are different than what is contained in the online manual. So you don't know what you are actually going to get when you open the box. I am referring to the mounting brackets (claps onto ladder-pipe) and other bits. Then to try to confirm what was included, I engaged with the online chat, and the tech advised that they were would not be included. I was pleasantly surprised to open the box, and find the mounting bracket in the box, (yay)!! But this is contrast to what the tech told me, and what the website says is included.

Next up, the part numbers for the individual components is confusing. The Drive Reach and Drive OTR have the same external antenna, but show different part numbers. So the shopper is left wondering what is different, and which one is better. When they are the same, (except for some mounting bits, OR because they are part of a different model (OTR vs RV)).

So in the end, I spent waaay too much time, trying to figure out what to buy, owing to inconsistent information on the web site, techs providing wrong info, and part numbers that make comparison difficult.

I hope that the product functionality makes up for these glaring shortcomings on the web site.

Date of experience: 27 November 2023

Ordering a cell phone signal boosters for my home was quick, easy and professional. Highly recommended.

Date of experience: 28 November 2023

States on website 30 day guarantee, and 7-10 on return of funds once they get item, Our item, Antenna, was no better then what came with system thus the request of refund. Buyer pays for return shipping.

The day we received it we requested to return it, it took them about 3 days to get RMA and an email that states you have 14 days to return (not the 30 as stated on website), 15 days after they received item, still no refund, now they said due to July 4th holiday it can take up to 30 for refund (not the 7-10 days stated on their website).

Date of experience: 06 July 2023

Works great. Have all bars in my work area. In my home I have two bars. Was hoping for a stronger single but I'm satisfied.

Date of experience: 06 October 2021

I ordered the Wilson Pro 70 for use at our mountain home that has zero bars and was a long shot going in but we were desperate. Unfortunately, as other reviews mentioned, it did not work as there has to be some signal to boost. However, I had an excellent customer service experience with the company who processed my refund very quickly. I found out that you can buy this product from multiple dealers and I think the customer service depends on who you use. I purchased mine through Wilson Signal Booster and would recommend them and/or buy from them again.

Date of experience: 22 April 2021

Great sound. Keep it up.

Date of experience: 21 January 2021

Either frauds or unresponsive; either way I will be filing a charge back, because they refuse to respond in any way.

Date of experience: 17 January 2021

They are hard to get ahold of as I have left messages numerous times with no call backs. Got my product and it does not work and of course I can't get anyone to get ahold of me.

Date of experience: 09 August 2020

Very bad experience with both order processing as well as the problem resolution.
We ordered a Wilson Pro 70 Plus (50 ohm) with Omni/Dome Antenna (over $1,000, total).
When we received the shipment the package only contained wiring, no amplifier. I placed 3 phone calls in to the number listed on Wilson Amplifiers's home page over the course of several days. Beyond the representatives on the phone taking my name and phone number the issue was never addressed.

Date of experience: 07 August 2020

Ordered on 4/5 (Sunday). Received call from sales on 4/6 which I missed asking for an updated physical address. Provided this on 4/7 in response to an email and received confirmation on 4/8 that they could ship via UPS as requested. Emailed rep back on 4/13 for updated tracking number with no response. Called on 4/14 and was forwarded to answering service who left message for rep to email back with tracking number which I did not receive. Called on 4/15 for updated ETA on estimated fulfillment, was told by rep she was waiting to hear back from warehouse and promised to call me back within the hour. Called back 1.5 hours later and again was forwarded to the answering service. Looked at my email and realized that they had emailed earlier in the day stating my order was awaiting shipment but no estimated ETA. Website states expect delivery within 7-10 days however it has been 7 days since I updated my physical address and they still can't give me an ETA on fulfillment. I have requested a cancellation as my card was charged on 4/6 and if this is the type of customer service I get with ordering and fulfillment, I hate to see what it will be like if I have a technical issue. I noticed the only other review this year was within the past 2 weeks with identical delayed shipping. I called weboost.com directly and was told the unit I ordered is on backorder. I'm sure this is the reason for non-fulfillment but I am still disappointed that I have not been given any explanation for delayed shipping by Wilson Amplifiers.

Edit to add: I was contacted in Nov 2023 (yes 3 years later) to further clarify my review or it would be taken down. I’m not sure how much more clarification is needed. Pretty sure I outlined everything clearly and taking 3 years to respond is another attestation to the poor customer service issues:/

Date of experience: 15 April 2020

So the sales side is very responsive and helpful, they assisted me with what I needed and options available. Then I placed an order with them on a Friday night and the next Thursday it still was not even shipped out yet, I had placed phone calls and support emails and finally, I received an email 5 days later giving me a tracking number that is not to be used for 72 hours so this means it takes this company almost 2 weeks to ship orders out. I sent an email to cancel but as of this email no response as I have found their items Amazon Canada and they don't charge shipping and I was charged $50.00 and I can have the items in 2 days from date of order. Don't expect service after they receive your payment in my limited experience with this company, it takes nothing to be prompt in returning requests and should advise if delivery would be delayed, I hope the product is a quality product.

Date of experience: 02 April 2020

Good experience...quick shipping...I am happy with my purchase.

Date of experience: 28 October 2019

Shipped quickly but I decided to return it under their 110% satisfaction policy but have not been able to speak to anyone in support or receive a return authorization.

Date of experience: 11 June 2019

Pretty good service, booster works great!

Date of experience: 26 November 2018

Well I had lived in Sierraville where At&t gets no service , so I purchased the signal booster and hooked it up not expecting much to happen , but it proved me wrong , I got full service and my phone worked great !

Date of experience: 18 January 2018

Date of experience: 05 January 2018

Great Commercial Grade AGPro Amplifier!! Great high output dBm levels for certified installers, and self adjusting to the cell tower sites.

Date of experience: 18 December 2017