Was generally happy with the service while I had the pension. However, when I moved my pension to another firm (changed jobs) I had to pay 7,5% in fees! I know this number would be lower if I had more invested, but still a complete robbery!
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The session was great everything was explained to me in every detail, and I cannot be more satisfied with the selection of pension company!
Knowledgable consultant. The only reason for 4 stars is the lack of English on the website.
The agent helped me understand the basics of the pension program and was clear in his explanations.
Company details
Written by the company
I AP Pension skelner vi ikke mellem pengesager og hjertesager. For pension handler ikke kun om overskud på din opsparing. Pension handler også om overskud til dig. I AP Pension har vi altid kundernes pension i centrum, da vi tror på, at det skaber mest værdi. Vores kundeejerskab giver os mulighed for at give dig det bedst mulige økonomiske overskud, da vi kan træffe frie og uafhængige investeringsvalg. Men pension handler om mere end penge. Derfor har vi altid hænder og hjerter klar til at gribe dig, hvis du ikke har overskud og livet gør ondt. Og vores ansvar som pensionsselskab handler heller ikke kun om overskud lige nu og her, men også når fremtid engang bliver til nutid. Derfor har vi gjort det muligt for dig at investere din opsparing bæredygtigt med AP Bæredygtig. Som kundeejet selskab betyder relationen til vores kunder alverden. Derfor har vi fokus på alle kunder. Og vi deler ud af vores overskud, når bestyrelsen, som består af vores kunder, vurderer, at der er økonomisk råderum til det. Vi kalder det AP Loyalitetsbonus. Vi tror på, at overskud skaber ringe i vandet, når vi deler det med hinanden. I AP Pension har vi overskud til alle.
Contact info
Østbanegade 135, 2100, København Ø, Denmark
- 39165000
- www.appension.dk
Decent service but locked in!
Was generally happy with the service while I had the pension. However, when I moved my pension to another firm (changed jobs) I had to pay 7,5% in fees! I know this number would be lower if I had more invested, but still a complete robbery!
Date of experience: 10 December 2024
Reply from AP Pension
Dear Mathias Iversen,
Thank you for taking the time to give us a review, although I can only apologize for the circumstances behind it.
We would like to get in touch with you, but unfortunately, we cannot find you in our systems based on your information here on Trustpilot. Therefore, I hope you will send your contact details to Trustpilot@appension.dk, and we will be ready to assist you.
Kind regards
AP Pension - Simon
A very slow service
A very slow service
i did not know why my company bought health insurance from them, they are careless about there customers. They are so fast to answer when you wrote bad about there service but slow to give you a treatment
Date of experience: 15 August 2024
Reply from AP Pension
Hi Leke Brask
I have been in dialogue with our health department based on your review, and they will contact you for clarification.
Kind regards, Jannik AP Pension
They can't be slower because it's impossible
I had Velliv with my former company. Worked perfectly. I asked for higher insurance coverage and extra contributions. Easy. It was done within a month.
Changed jobs and AP pension was the pension fund provided by my new company. Ever since April I have been trying to have my pension fund moved to them, include extra contributions and have a higher insurance (paying extra for the higher coverage, of course). They have been extremely slow and inefficient. Only when I requested information for an appointment (in late May) they started requesting extra information about my health, and I realised that they had done NOTHING. A visit to the specialist for a minimal routine consultation has now stopped the process. So it makes me wonder: if this is onboarding a customer who will pay extra, I don't want to imagine what the process is like for someone filing a claim.
I decided to move my existing pension fund to another institution (yes, it might even come at a slight loss for me) and I will most likely end up taking insurance elsewhere, since it has taken almost 4 months and nothing has been achieved from their side.
Avoid if you can! Unfortunately I have to have them as a pension fund (with lower returns when compared to other options).
Update 1:
1. I reached out to Jannick from AP Pension, at the email indicated below. As of today, I have not received any messages from them.
2. It took less than 2 weeks to move my fund from Velliv to another fund thru my bank. Something that AP Pension couldn't do in almost 4 months. It feels as if AP Pension has ZERO interest in money, so I wonder how they look after people's pension funds and get any revenue.
Update 2:
After writing to AP Pension through their homepage, they revert informing that I must contact my pension broker because they are not involved in the process. Funny, when all the communication regarding the life insurance has been directly with AP Pension.
Date of experience: 31 July 2024
Reply from AP Pension
Dear C A Blanco,
Thank you for taking the time to provide us with a review, even though I can only apologize for the circumstances behind it.
We would like to get in touch with you, but unfortunately, we cannot find you in our systems based on the information provided here on Trustpilot. Therefore, I hope you will write your contact details to Trustpilot@appension.dk, and we will be ready to assist you.
Best regards
Jannik from AP Pension
Invited
Reply from AP Pension
Dear Azam.D
Thank you for taking the time to give us a review. It is highly appreciated.
We are glad to see that you are satisfied with our consulting.
Best regards,
Mathias, AP Pension
Invited
Knowledgable consultant
Knowledgable consultant. The only reason for 4 stars is the lack of English on the website.
Date of experience: 18 June 2024
Reply from AP Pension
Dear kunde
Thank you for taking the time to give us a review. We are happy to hear that you are pleased with our consultant, and as we are currently working on an english version of our website, we hope that we will be able to earn a five star review from you in the future :)
Best regards
Mathias, AP Pension
Web Page and access
My review is really given for the poor web access, I never experienced a web page that's down probably half the times I try to log in. this is 2024 and the built inside the webpage is like 1990 - think you should spend a little bit of money getting that updated
Date of experience: 23 May 2024
Reply from AP Pension
Dear Michael,
Thank you for taking the time to provide us with a review, even though I can only apologize for the circumstances behind it.
We would like to get in touch with you, but unfortunately, we cannot find you in our systems based on the information provided here on Trustpilot. Therefore, I hope you will write your contact details to Trustpilot@appension.dk, and we will be ready to assist you.
Best regards, Jannik from AP Pension
Invited
Martin was very available
Martin was very available, kind and clear on a detailed explanation.
Date of experience: 23 April 2024
Reply from AP Pension
Hi Sandra
Thanks for your kind review. We're delighted to hear that you've had a great session.
Best regards
Mathias, AP Pension
Terrible customer service
Terrible customer service.
I requested payment of my pension in late February as I changed my job and my new employer has an agreement with another pension company.
I sent contact forms on their website with further questions on 28/03, no response. Waited on the phone for several times, but could not have the honor to speak with someone due to long queues.
It was very fast and straight forward while signing up for the pension, but no further assistance since then.
Date of experience: 28 March 2024
Reply from AP Pension
Dear Abidin Cicektepe,
Thank you for your review. I can see that the specified deadline has not yet passed.
Your inquiry will be processed as promised.
If you have any further questions, feel free to write to us at Trustpilot@appension.dk.
Jannik, AP Pension
AP Pension has the worst service.
AP Pension has the worst service.
After filing a insurance claim in early September 2023 and not hearing anything back, I contacted them again a month later where they said "sorry, we didn't 'see' your claim", but somehow they could see it in the system after I called to follow up. In November they evaluated my claim but never got back to me about the result. So in December 2023 I follow up where they say "oh sorry, your claim is valid, but the computer says no". Now over 7 months after the claim, which they acknowledge is valid and accepted, I still have received nothing but excuses and evasions.
If you have the choice, stay away, because they will not help you when you actually need it.
*** Edit for reply from AP Pension on 10.04.2024 ***
I'm sure if you'd actually look in your CRM you'd see what the situation is instead of trying something that looks like misdirection.
Also, magically after posting this review, I heard back from customer service that due to computer issues, there had been delays, but everything would be finalized by late next week. Problem is I've been hearing that for months now, so I'll believe it when I see it.
Date of experience: 06 September 2023
Reply from AP Pension
Dear Johann Jokulsson
Sadly we don´t have a pension scheme with your name.
Please write us at Trustpilot@appension.dk for clarification.
Jannik, AP Pension
Invited
Not much to say
Date of experience: 31 January 2024
Reply from AP Pension
Hej Silas
Tusind tak for at have taget dig tid til at anmelde os. Det sætter vi stor pris på- samt selvfølgelig de 4 stjerner. Det er dejligt, at du er blevet hjulpet godt i mål.
Du må ha' en rigtig god dag!
Venlig hilsen
Alberte, AP Pension
Funds genocide in Israel.
Date of experience: 29 January 2024
Reply from AP Pension
Kære Oscar Melnik,
Tak for at tage dig tid til at give os en anmeldelse, selvom jeg selvfølgelig kun kan beklage baggrunden for den.
Vi vil gerne i kontakt med dig, men vi kan desværre ikke finde dig i vores systemer ud fra dine oplysninger her på Trustpilot.
Derfor håber jeg, du vil skrive dine kontaktoplysninger til Trustpilot@appension.dk, så sidder vi klar til at hjælpe dig.
Venlig hilsen
Jannik fra AP Pension
Snail-Mail in 2024!?
AP Pension wants to have physical, paper, mail sent to them for me to buy their services.
And they take 15 days to reply to an email.
Imagine when you (or your family) need their services how "easy and quick" it will be?
Needless to say, I won't do business with such a company.
Date of experience: 06 December 2023
Reply from AP Pension
Hi Emil F,
Thank you for writing. You are welcome to write to us, at our mail Trustpilot@appension.dk
Best reagard
Jannik fra AP Pension
Invited
Reply from AP Pension
Hej John
Tak for din anmeldelse. Det er dejligt at høre, at du oplever vores kundeservice som god og kompetent.
Venlig hilsen
Mathias, AP Pension
a bad company steals people's money !
Date of experience: 03 October 2023
Reply from AP Pension
Kære Tudor,
Tak for at tage dig tid til at give os en anmeldelse, selvom jeg selvfølgelig kun kan beklage baggrunden for den.
Vi vil gerne i kontakt med dig, men vi kan desværre ikke finde dine kontaktdata i vores systemer.
Derfor håber jeg, du vil skrive dine kontaktoplysninger til Trustpilot@appension.dk , så sidder vi klar til at hjælpe dig.
Venlig hilsen
Christina fra AP Pension
Invited
God dialog....
Date of experience: 21 September 2023
Reply from AP Pension
Hej Torben
Tak for din fine anmeldelse. Vi er rigtig glade for at høre, at du har haft en god samtale med vores rådgiver.
Venlig hilsen
Karen, AP Pension
Invited
Friendly
Friendly, helpful and professional advice - I am a happy customer.
Date of experience: 29 August 2023
Reply from AP Pension
Hi Sam
Thank you for your very positive response. It is great to know that you had a succesful session with our advisor and you got the help you needed.
Venlig hilsen
Karen, AP Pension
Invited
Superrådgivning hos AP Pension.
Date of experience: 03 September 2023
Reply from AP Pension
Hej Per
Tak for din fine anmeldelse. Vi er rigtig glade for at høre, at du har haft en god samtale med vores rådgiver, som gav dig den hjælp, du havde brug for.
Venlig hilsen
Karen, AP Pension
Invited
The person was able to explain 17/h2>
The person was able to explain everything in English very well.
Date of experience: 09 August 2023
Reply from AP Pension
Hi Ankita
Thank you for taking the time to evaluate your meeting with your AP Pension councellor. We are very happy to learn that you have had a good experience.
Best regards, Karen, AP Pension
Invited
Reply from AP Pension
Hi Dhruvkumar
Thanks for taking the time to give us feed back. We are happy that you have had a useful meeting.
Regards, Karen AP Pension
Invited
Reply from AP Pension
Hej Nickole
Tak for din meget fine anmeldelse. Vi er rigtig glade for at høre, at du har haft en god rådgivningsoplevelse :)
Venlig hilsen
Karen AP Pension
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