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I was just having a fault looked at on my card meter but after talking to Nathan the engineer he certainly put my mind to rest about smart meters and explained a lot. After he fitted the meter he then explained all the ways I could save money by sorting my home out and I am now sorted. Much easier to just pay for my electric and gas online, I can see what I'm using and all is working well. Definitely suggest anyone paying on card or key should go over to it, it's much better. Thanks.
When our fairly new boiler had a fault this morning, I was dreading calling a British Gas call centre, as you do.
But, as it turned out, Latif, who handled our case, was an absolute joy to speak with. He made everything so easy, and went the extra mile on two instances which made a significant difference to the outcome of our issue and, the course of my day.
The engineer, Jamie, who came out later the same day was also a pleasure; very thorough in his work and his explanations of our options.
I've never known customer service like it and it has realigned my expectations.
Always had good service from British Gas, The man who fixed my Boiler was great. No complaints. There is one thing though when phoning up this time it took a while to get to speak to someone to book the appointment, some robotic connections were not giving me the correct answers, I persevered and eventually got a nice lady who booked the appointment.
Jointly owned property where the top flat needed the Gas and Electricity meters moved. We were asked to provide photos of the meters by an individual at British Gas. 2 months and counting this person working for British Gas never replied despite multiple emails to him for an update and even the British Gas Contact Centre contacting him. Had to make a formal complaint for an apology. Lets see if BG can manage that and how individual employees work....or don't work in this case! Will be cancelling contract with BG.
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
The Causeway, TW18 3BF, Staines-upon-Thames, United Kingdom
Unfortunately British Gas provide their engineers with out of date information. It is difficult to get old phone numbers deleted and email addresses may not be current. Their engineers are brilliant.
Date of experience: 17 January 2025
Fast appointment, professional service, on time, good job done.
Date of experience: 17 January 2025
Good Comms to confirm appointment including a text reminder 24hrs before, which was apreciated. Engineer doing the gas safety check arrived on day and time in the timeframe as booked and was very polite and professional.
Date of experience: 17 January 2025
We had new meters fitted in September 2024, as the gas meter was not sending readings off. The fitter could not give us the display and said some one would be in touch, by December we were fed up with waiting, and now we are told we will have to have new meters again. We booked a call for the 7th January between 8am and 12 noon, at 11am we got a call to say they would not be attending and we would need to re book. We cannot get an apppintment until the 31st January. But they would would compensate us £40 - we have actually been credited £38.72. We have not had a bill/statement since August, no one has asked for us to read the meter or told us the new meters are not working. Although payments have continued.
We spoke to some one on line and they sorted a bill within the hour their service was excellent. But as for the rest of the company they need to really look at what is happening we have been a customer for 42 years but i am seriously thinking of changing.
Date of experience: 07 January 2025
I received a statement saying I was 3200 in credit.
I worked with something unfortunately called BOT !!!
Eventually your agent typed in and we arranged a payment of 100 monthly . Excellent Within a week I had another missive from BG they had taken the hundred and my balance was now 1600ish . great subtraction I reckoned . So another go with a BOT . Your agent tried to assure me the sums were right and after a long negotiation I gave in and accepted the figures. Today , another missive thanking me for being good , and saying the 100 i am paying will add up to 1000 in 12 months !!!. . who is right.
Date of experience: 16 January 2025
Never buy a Worcester Bosch boiler from British Gas. Mine is 4 years old and ever winter I have them out at least 5 times. 23-24 I had them out 25 times. They have been out twice in 2 weeks and again the boiler has stopped working tonight. I made a complaint to Offgen and they upheld British Gas as they said they came out to me within 72 hours.
I am beyond frustrated with their service and products. Use any other company and not British Gas
Date of experience: 17 January 2025
Fantastic customer service with great knowledge about the product and service they could provide , felt no pressure at all and Caileam was brilliant ,down to earth and a credit to your company
Date of experience: 17 January 2025
I've been waiting for a boiler check for months overs the due date. You as a company are not very accommodating.
Date of experience: 14 January 2025
Great experience,every thing I ask for was sorted out for me,I had no problems what so ever.
Date of experience: 17 November 2024
Jointly owned property where the top flat needed the Gas and Electricity meters moved. We were asked to provide photos of the meters by an individual at British Gas. 2 months and counting this person working for British Gas never replied despite multiple emails to him for an update and even the British Gas Contact Centre contacting him. Had to make a formal complaint for an apology. Lets see if BG can manage that and how individual employees work....or don't work in this case! Will be cancelling contract with BG.
Date of experience: 17 January 2025
Appointment was easily booked. Engineer came out and dealt with problem quickly and efficiently. Well done British Gas !!
Date of experience: 17 January 2025
Contacted through chat very helpful changed my direct Debit for me as the increase was unaffordable very pleasant customer service agent
Date of experience: 16 January 2025
Very very helpful customer service when I needed to change my electric meter to a smart meter
Date of experience: 14 January 2025
on contacting british gas with some questions regarding my bill and tariff information the operator was very helpful and knowledgeable in answering my questions at every step of the way.
Date of experience: 02 January 2025
I am a customer of BG, and have been for some time now. I do like their home care products. This has suited me so far.
Date of experience: 17 January 2025
I have been with BG for a long time and have always found them so helpful in every way helping with good advice as to best way to get the best from Electric & Gas usage and very helpful discussing all the various tariffs and always at the end of the phone to answer all questions and queries.
Date of experience: 17 January 2025
He was Very patient and thorough
Thank you so much to the engineer who changed our metres
Date of experience: 13 January 2025
I found the representative very courteous helpful and the issue was resolved with ease
Date of experience: 14 January 2025
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