Great value and fast delivery

Date of experience: 13 December 2024

Planning a kitchen with potential sale as the units in the Handforth Dean store were at a reasonable price as we have a decent sized kitchen . Searched for a member of staff - a young assistant who informed us that he worked at the other side of the store. We waited until he returned to tell us that the person who dealt with the kitchens had gone home . It was mid afternoon.
With nobody available in such a large store we didn't return . Luckily managed to buy elsewhere as we instantly found helpful staff. Annoying as I think we would have bought .

Date of experience: 27 December 2024

The store was very well stocked, clean and tidy. The staff were very helpful and professional. There was no waiting at the check out which made my shopping experience even better.

Date of experience: 28 September 2024

B&Q offers the customer freedom to explore and research the product they wish to purchase, but is always ready to assist with purchasing the correct product. The lady and gentleman who normally provide cash till assistance are very helpful and obliging.

I am impressed by the customer and staff relationship. The staff always willing to help.

Pierre J. Hervé.

Date of experience: 23 December 2024

The colleague that served us on the paint desk was exceptionally helpful

Date of experience: 19 December 2024

B+Q DELIVERY SCAM!
They say they offer free delivery on orders over £100 I recently tried to order. Value £179 then it goes to checkout and additional £30 is added for delivery. So they are false advertising, as a disabled person without my own transport delivery is sort of essential for me. I then went through all previous deliveries to find a delivery charge added on every order over £100. I’ll be waiting until Tuesday the 6th January when the saw mills re-open after the festive season. As a long time customer they have failed in they’re duty of customer care. So I won’t be ordering anything from them again.

Date of experience: 29 December 2024

If I could give a 0, I would.

I placed a large order online. At checkout I picked a date for the order to be delivered. The money was paid. Job done... nice and easy, or so I thought!

The day before delivery arrived. I received confirmation that the delivery would be taking place the following day so I arranged for people to come and help me with the products when they arrived as it was a bulky order.

The next day arrived. We waited. The timeslot came and went. Several hours later i messaged them via their online chat. The driver had apparently put a note on the system to cancel the delivery and would contact me to rearrange. I asked when but the advisor did not know. After several days I contacted them again as nobody had been in touch. They said that they still did not know when someone would contact me to rearrange a delivery date so I asked them to just refund the order. I have since been passed from department to department via email, each email taking over a day to respond to, each asking whether I would like a refund or an exchange. ( yes an exchange, for an item I am still yet to recieve)
My order, worth £100's, was placed over a month ago and I am having to fight for a refund, even though each person I communicate with can confirm the items were not delivered via no fault of my own.

( the review asks for a date, however this issue is still unresolved)

Date of experience: 18 November 2024

Went to use gift cards 20 minutes after trying to pay it was finally done. Plus for some reason I fo not get money off vouchers sent to me inbox anymore. What's that about spend loads nothing coming back

Date of experience: 28 December 2024

Delivery was more or less on time.
As ordered.
B+Q Llanelli have changed their delivery team - as when I last had a home delivery a couple of years ago they were dreadful.
So well done, big improvement; all good.
Thanks!

Date of experience: 09 December 2024

Used to spend a lot of money in b&q due to convenience of store but so disappointed with the so-called points system. You receive good offers but only have days to redeem before they expire. It doesn’t offer any reason for customer loyalty especially when you already know prices are higher here than others. Others now have my weekly business. Shameful.

Date of experience: 02 December 2024

Staff are always helpful. Will always 'man a till' as I prefer to interact with a person rather than a machine

Date of experience: 17 December 2024

Date of experience: 10 December 2024

All staff at Newbury are polite, friendly and helpful. Most recently I have been given excellent service on two separate occasions when buying wood and compost. In the summer, when buying paint, I also received excellent service and advice. Highly recommend this branch of B&Q.

Date of experience: 15 December 2024

My order all turned up at different times we had the underlay on 1 delivery then door bars on another delivery and then we were meant to get the flooring and scotia bead on the next delivery which when it turned up they only had the scotia bead but no flooring as they forgot to put it on the van then we had to wait another week or so for the flooring to arrive and when it did one box was damaged so over all it was a very stressful purchase as it took nearly 3 weeks to receive all our items which delayed our project NOT HAPPY

Date of experience: 04 December 2024

Excellent service from Siobhan - she was most helpful. But B&Q need to remove that painted green wall in the kitchen showroom as it’s not doing you any favours when customers are trying to purchase kitchen doors. Every door look’s green!!

Date of experience: 27 December 2024

Waited two weeks for three fence panels to be delivered. Was sent a text with delivery time of 12-2pm. It didn't arrive. I phoned and was told the panels were on the vehicle on there way and if it hadn't reached me by three o clock to phone again. I was told there was a delay due to traffic but they were on their way and would definitely be here by 8pm. I waited till 6pm and phoned again and then I was told they weren't coming because they didn't have them in stock, which wasnt true because they had them in stock in a store near to me, so they had lied to me all along, wasted my time waiting for a delivery they had no intention of delivering and then the only option given was to refund me, which of course takes 3-5 days to be returned to my account. I left a complaint on one of their ads online and was asked to DM them, so I did and I've heard nothing since, so all in all, I can say hand on heart, this company is a waste of oxygen, with no regard for their customers and they lie repeatedly, and being over the Christmas period not easy to get fence panels at short notice so I still have panels missing ftom my fence. In my opinion, the absolute dross of a DIY store that I will avoid from now on.

Date of experience: 19 December 2024

Received my new 60cm round white mirror. Looks exactly as described & suits the home perfectly. Definitely recommend this for others!

Date of experience: 26 December 2024

Horrendous.
Took 40 minutes on the phone to arrange the original delivery date due to lack of flexibility. But I got my friend to be at my house for me.
Not delivered as promised. When queried it I was told it was signed for by me (clearly a lie!) and told they would do a 48 hour investigation. When I chased after 3 days I was shown a pic of someone else's house yet still I have no goods, they've stolen my money and won't let me speak to the people who apparently are definitely sorting it out!
Don't bother.

Date of experience: 18 December 2024

Excellent help from the friendly and knowledgeable staff at B&Q as always. Thank you

Date of experience: 27 December 2024

I ordered an item online from B&Q Exeter, but when I arrived, they brought out a completely different item (a blue one) that was nothing like what I had ordered. The manager, Nigel, claimed they had never stocked the product I ordered and offered no apology or solution. Instead, I was asked to check the shelves myself to see if anything similar was available. To make matters worse, I had to pay more for a replacement product since they wouldn’t match the original price.

The lack of sympathy and poor customer service from management was shocking. However, I must commend Steven, the young staff member who initially assisted me—he was polite and genuinely helpful. Sadly, his efforts were overshadowed by the overall poor experience.

Date of experience: 28 December 2024