Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Danielle and Dermott at the Blackburn store are a credit to the company. I went into store to exchange a lightshade (Baldaz) as one of the shades had cracked. Danielle took all of 5 minutes to ensure I had a new shade (not cracked). The customer service and efficiency was 10/10, and I really appreciate all the help! Would recommend them to anyone.
I continually get emails about offer vouchers, which are NEVER actually redeemable unless you spend a certain amount or get there before a certain date, WHY?
It makes me feel conned & determined to buy my goods elsewhere. Why not do a card system like other places, Boots, Tesco, Sainsbury’s, certainly makes folk go back there.
B n Q in IOM is wonderful. All the staff are super-helpful and polite, they go out of their way to help you find the things you need in the store, and readily exchange or refund any erroneous purchase that you may have made. The prices are also good for many items in comparison with some other local suppliers.
Absolutely awful service. Six weeks and I'm still waiting for my refund. I have to phone them constantly, explain the situation again and I get told something different every time. Whatever you do, don't book online, go to a store (and after this, I wouldn't even recommend that). I've never come across such appalling customer service.
Written by the company
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Discover the latest home improvement products and browse our most wanted outdoor, home décor, kitchens, bathrooms and hardware ranges, including popular power tools, and essentials to start your next DIY project. Shop in-store, on our website, or on the B&Q app today.
Check out our latest Latest offers Contact our Customer support join B&Q CLUB outdoor & Garden Painting & Decorating Home & Furniture Kitchens Bathrooms Building & Hardware Tiling & Flooring Lighting & Electrical Tools & Equipment Heating & PlumbingOur GoodHome kitchens are guaranteed for up to 25 years
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
B & Q were very handy whilst I was renovating my house!
Thank you
Date of experience: 14 January 2025
Date of experience: 27 December 2024
Young gentleman at self service tolls was helping everyone with their transactions. Found everything I needed in store.
Date of experience: 11 January 2025
I shop in our Skegness store, the staff are always polite and very helpful, the products are excellent and value for money, I look out for sales and the discounts are grateful.
Thank you B&Q
Malcolm.
Date of experience: 12 November 2024
With the exception of following a cavalcade of tractors into the B&Q Reading car park as part of the government protest, the experience was great. All of the items I required were in stock. A very helpful employee was able to assist the exact location, once I had identified the aisle from the app. Another great employee was able to cut up my plywood to the correct size. The only part that could have been improved was the till area, I had a trolley full of goods and had to find someone to assist me going through the self service till. It would have been much better with a sales assistant on the till. Thanks
Date of experience: 10 January 2025
KC in kitchen team designed my kitchen, and gave me many advice. She is great! I believe B&Q is great not only because you provide commodity but also have wonderful staffs.
Date of experience: 27 December 2024
Sunday afternoon in B&Q Speke to learn they have only 2 plumbers that work in their store and they both have same weekends off. This is crazy and suggests poor scheduling. However, a lovely lady by the name of Liz did her best with the help of google to assist us. While I didn't get exactly hat I needed she was lovely a deserved a mention.
Next time I will just go straight to screw fix
Date of experience: 12 January 2025
Recently bought an oven from BNQ. Guys were really helpful and answered my questions fully and overall a great experience ���
Date of experience: 19 December 2024
Easy to find exactly what I wanted. Delivered promptly by really nice and helpful drivers (two deliveries.)
Very happy customer.
Date of experience: 28 December 2024
Our local store (Redditch), although it is quite a large branch, rarely has what I want in stock. If you order for delivery and pay delivery costs, the order goes to a third party, independent company. I suggest if you can't find what you want elsewhere and are prepared to wait, go directly to B&Q's supplier which is usually given. It will probably be cheaper.
Date of experience: 20 December 2024
Clean and bright store, well stocked and displayed. Knowledgeable and friendly staff provide great service to customers.
Date of experience: 10 January 2025
I’ve been shopping at B&Q for about 40 years. There was a time when the store in Newbury had gone down hill. But in recent years, it’s been improved massively. The staff are friendly, knowledgeable and polite. The 90 day return policy is really great as sometimes it’s necessary to buy lots of materials before the project starts. The Clubcard rewards are ok, but often not able to make use of them, so lose out. Some prices are too high and can often find the same or similar products in other shops at a better price. Sometimes up to 50% cheaper than B&Q. The garden Center is very good. I recently had a large online order and the B&Q delivery service was fantastic. So good in fact that I called them to say thank you. Overall, I’m happy with B&Q and the service they provide but am likely to visit more if the prices were more competitive.
Date of experience: 14 January 2025
Because it’s an ideal place for many things that you can buy and the staff are always on hand to help you and I think most of the time it is good value
Date of experience: 14 January 2025
Always have every DIY need. So quick and easy to find what I need.
Date of experience: 10 December 2024
Helpful staff, with suggestions where to look for things they did not carry in stock (especially helpful for lighting where old style bulbs are needed).
Date of experience: 10 January 2025
I needed to replace the doors on my kitchen units as the previous ones after 17 years had started to delaminate
I seen the TV advert for B&Q on the 23 rd December for up to 60% off their kitchen doors
I purchased 17 doors of various sizes and received
40 % off the ones I chose I also bought some soft closing hinges
I was informed of the delivery date and they duly arrived on the day at the time I was given
The driver notified me 30 minutes beforehand
Unfortunately 3 off the the doors were wrongly sent
They were a different style to the original order
However that was not a problem and was soon rectified
All in all a good experience and I am happy with both the doors and price
Thank you B&Q
Date of experience: 24 December 2024
Light switch with short fitting screw!!!
Product GoogHome.
Screw length 16mm !!!
When plasterboard wall 12mm
Swich box 2mm
Actual swich 2.5mm
Minimum screw length need to be 30mm long
Date of experience: 14 January 2025
Excellent service provided by the B&Q Leicester branch. The staff, especially Dimple, were outstanding. Dimple not only highlighted ongoing promotions but also delivered exceptional customer service at the Trade Counter . Highly recommended!
Dilip
Date of experience: 08 January 2025
Wide variety of products in store and very friendly and helpful staff.
Date of experience: 06 January 2025
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
