4.1
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February 19 I got an email saying my refund for broken items was approved and on its way to my account. It is now march 6 and no refund! I tried to contact home24 and got an email offering me a voucher! There is no direct contact or phone number. They owe me €151
1- I couldn't find where to put my LLC (BV)'s information into the billing section
2- adding the 50 Euros shipping fee only after you enter the billing information is sneaky. It should be stated before as I assume it's the same across the Netherlands, so you have that information but choose not to show it. Not good.
I ordered two LED badkamerlamp Mini II, and when the electrician put them up, one of the glass lamps turned out to be broken. When I emailed customer service, asking if it was possible just to buy a replacement glass lamp (I did not know at what stage it had broken), they called me straight back, and straight away offered to send me a replacement lamp, at no cost. It arrived so promptly I was able to fix it in time for my family coming for Christmas. I love the lamps and I appreciate the fantastic customer service! I will buy from you again, thank you.
Ordered with home24 2 sofas and some small accessories over last year. First sofa arrived perfectly. With second we had issue 3 times due PostNL. Home24 each time tried to help, overall was responsive and can say that at the end despite difficulties was happy story with happy end.
Written by the company
Met home24 shop je eenvoudig online meubels, accessoires en meer. Of je nu op zoek bent naar elegante designmeubels of woonartikelen in de industriële, Scandi- of de landelijke stijl, het uitgebreide assortiment van home24 biedt voor ieder wat wils.
Wij helpen je wonen op jouw manier. . www.home24.nl - enorme selectie aan meubels, lampen en accessoires - 30 dagen retourrecht – gratis retourneren.
Germany
4.1
5K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
February 19 I got an email saying my refund for broken items was approved and on its way to my account. It is now march 6 and no refund! I tried to contact home24 and got an email offering me a voucher! There is no direct contact or phone number. They owe me €151
Date of experience: 06 March 2025
I ordered a two lamps in 13th of January and paid. It was delayed two times now and the delivery date is already expired now. There is no update regarding the delivery. There is no way to contact them as well. SO not sure whether this is a real site or not. Not professional at all.
Date of experience: 27 February 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
You can contact us at any time via the contact form on our website or directly from your account or, if you ordered as a guest, via your order confirmation. We are ready to assist you and answer your questions.
Best regards,
Bernadette de Vries
Not tell us when i will receive the product but spaming with emails everyday
Date of experience: 23 February 2025
Reply from home24
Good afternoon,
Thank you for your feedback.
According to your order confirmation and the email you received from us yesterday, you can expect the delivery in calendar week 11.
Best regards,
Bernadette de Vries
1- I couldn't find where to put my LLC (BV)'s information into the billing section
2- adding the 50 Euros shipping fee only after you enter the billing information is sneaky. It should be stated before as I assume it's the same across the Netherlands, so you have that information but choose not to show it. Not good.
Date of experience: 12 February 2025
Reply from home24
Good morning,
Thank you so much for sharing your experience with us.
Regarding the inclusion of your VAT number on the invoice, we kindly ask you to email us your VAT number along with your order number. We will ensure it is added correctly.
As for the shipping costs, we would like to clarify that all our prices are displayed as including VAT and excluding shipping costs. This is stated to provide transparency prior to completing your order.
Best regards,
Bernadette de Vries
I had a very disappointing experience with Home24. I ordered a wardrobe, but one of the essential packages was missing upon delivery. This caused a lot of inconvenience since I had already prepared the space to assemble the furniture.
The replacement process was slow, and communication was inconsistent. At first, I was told that a replacement was possible, but later I was informed that I had to return the product and wait for a refund. The entire process took much longer than expected.
Date of experience: 11 February 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
I apologize for the inconvenience caused by one of the six packages being damaged during transport and unable to be delivered.
We have offered a replacement for the missing package, which needs to be ordered from the manufacturer as it is not in our stock. You have opted to return your order.
Best regards,
Bernadette de Vries
Date of experience: 09 February 2025
Ordered a small oven pan on the 5th of January. Nothing received after 3 weeks, so I track the package and I find out it was supposed to be delivered by DHL from Germany. Turns out they already had sent it back to Germany because ‘they couldn’t deliver it’. I was home that day, so I’m sure they didn’t even try. Here I am a month later, still received nothing, and no info from DHL on when I will. It’s partially your fault for leaving everything to DHL as they are known for horrible service. And I won’t even mention the waste of transportation back and forth (3 trips!!) that you are also partially responsible for.
Date of experience: 05 February 2025
Reply from home24
Good morning,
Thank you so much for sharing your experience with us.
I understand your frustration regarding the delivery issues with your order of the ‘Ovenpannetje C’EST SI BON II’. Upon reviewing the DHL portal, it appears that DHL reported being unable to locate the delivery address, which led to the return of the package. We have since dispatched a replacement, but unfortunately, it was also returned due to address-related issues.
To resolve this matter promptly, I kindly request that you contact our customer service team to verify and confirm your delivery address.
Best regards,
Bernadette de Vries
I loved the quality of the carpet and smooth delivery and order processing! Well done!
Date of experience: 01 February 2025
Im not satisfied the material of the chair is not that clean there is dark small spots all over
Date of experience: 23 January 2025
Reply from home24
Good afternoon,
Thank you for leaving a review.
I'm sorry to hear that you're not satisfied with the material of the chair and have noticed dark spots on it.
To address this issue, we kindly ask that you report it to our customer service team for a solution. I have noticed that this has not yet been done.
Best regards,
Bernadette de Vries
I placed an order (#1019768937) on November 29, 2024, and to my frustration, there was absolutely no shipment until the end of December. I reached out to Home24, and they claimed they were handling it, but as expected, nothing happened—no updates, no progress—until mid-January 2025.
Fed up with their incompetence, I requested to cancel my order. They responded by falsely claiming the refund was processed. However, the money never arrived in my account. Despite numerous follow-ups, they have now completely stopped responding.
This company is a fraud and operates in an utterly unprofessional manner. They take your money, fail to deliver, and then disappear when it comes to refunds. Stay away from Home24—it’s nothing short of a scam!
Date of experience: 29 November 2024
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
My apologies for the delay. To clarify, the cancellation was confirmed on January 17, 2025, and the refund was processed on January 22, 2025, as my colleague previously informed you by phone.
We understand your frustration, but we assure you that we have acted transparently throughout this process. Referring to our company as a “scam” is not accurate or justified
Best regards,
Bernadette de Vries
If anything goes wrong with your order, they don’t try to solve it asap. No empathy for the customers at all.
I ordered a kids bed a month ago. First the estimated delivery time was completely off so it arrived way much earlier than we got our new apartment. When it’s delivered for the second time, only half of the furniture is there. We were only told by PostNL that they don’t have the rest. Also no indication about when the rest will be delivered.
4 days later I got an email from PostNL that there rest of the packages were damaged so they couldn’t deliver it at all. Contacted home24 afterwards and sent the proof of the delivered packages. Another 5 days have gone by still no response. All I got is “we have forwarded your request to the specialist department and ask for your patience”. This has severely impacted our move and my kids are left with no bed at all.
Also there is no phone number to call so everything has to go through email. Extremely inefficient for urgent matters and you can only wish yourself good luck.
How hard it is to just send a new bed and ask the customers to return the existing ones. They apparently don’t try to solve your problem but do the bare minimum of their responsibility. Will never order anything from them again.
Date of experience: 20 January 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
We always appreciate feedback and try to improve our service constantly.
You can indeed ask your questions to our customer service online and you can also request a callback.
On January 21, the two missing packages were ordered for you.
Best regards,
Bernadette de Vries
So far a terrible experience with their customer service. 0/10. I received a package at the beginning of the week and it was missing a piece, so impossible to put it together. I sent a complaint via their online form (only means of contact as you can't call or email directly). Until now they have only sent an automated response offering a discount. No, I do not want a discount I would like the missing piece delivered without having to return a heavy package myself.
Waiting for further responses until I may change my review.
Date of experience: 15 January 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
I understand that a discount is not an adequate solution. As my colleague confirmed on January 17th, we placed an order for Part B at your request.
I sincerely apologize for the inconvenience caused.
Best regards,
Bernadette de Vries
Was unable to pay with two credit cards so had to finally pay by using a different method -Ideal.
Date of experience: 10 January 2025
Reply from home24
Good afternoon,
Thank you so much for sharing your experience with us.
I'm sorry to hear that you were unable to complete the payment using your credit cards.
If you continue to experience any payment issues, please let us know and we'll be happy to assist you further.
Best regards,
Bernadette de Vries
I ordered two LED badkamerlamp Mini II, and when the electrician put them up, one of the glass lamps turned out to be broken. When I emailed customer service, asking if it was possible just to buy a replacement glass lamp (I did not know at what stage it had broken), they called me straight back, and straight away offered to send me a replacement lamp, at no cost. It arrived so promptly I was able to fix it in time for my family coming for Christmas. I love the lamps and I appreciate the fantastic customer service! I will buy from you again, thank you.
Date of experience: 23 December 2024
Date of experience: 06 January 2025
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