As always, very helpful, informative and patient with every single question I have. I really like your customer service, I feel heard and taken care of.
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I would not normally rave about an insurance company, but this one gets top marks! Helpful, good service, and most importantly, we were not only covered, but discovered that our insurance covered way more than we expected. Our car broke down whilst travelling overseas, we were covered for roadside help, 2 nights accommodation, flights home, taxis, trains, excess baggage and even extra bags and suitcases we needed! Also covered was a return flight, hotel etc to retrieve the car after it was fixed.
Great service, highly recommended!
I had a very good conversation with Victoria L. who helped me to understand better types of insurance that I needed and prepared a really good package to address my needs.
I plan to keep contact with her to move to If my dog insurance next year.
What I wanted to mention separately, it was a pleasure to talk to Victoria as I had some unpleasant experiences with other insurance companies where people could be too direct or even rude.
I have been with If... a very short time, however i can wholeheartedly say that becoming a customer of this insurance company has been so pleasant. All my questions were responded to with patience and clarity, and i didn't feel like just another customer. I was taken through the entire initiation process by solely one individual, and he was sure to follow up with me throughout. Ivan you are the best, i thank you so much for all your help and kindness.
Company details
Written by the company
Har du specifikke spørgsmål til dine forsikringer, anbefaler vi, at du kontakter os direkte frem for at offentliggøre personlige oplysninger her.
Nordens største forsikringsselskab
Written by the company
- Hos If hjælper vi hver 4. familie i Norden med at blive korrekt forsikret.
- Du kan få op til 15% i rabat på alle dine forsikringer, når du samler dine forsikringer hos os
Contact info
Invited
Helpful and caring
As always, very helpful, informative and patient with every single question I have. I really like your customer service, I feel heard and taken care of.
Date of experience: 19 December 2024
Reply from If Skadeforsikring
Hi Marin
Thanks you so much for your feedback. We wants to be helpful and caring, so it means a lot to us.
Marry Christmas
After returning a leasing car and…
After returning a leasing car and finding marks on the car not being covered under normal insurance and costing nearly 20,000DKK, IF was very supporting in providing the right advice information in dealing with the situation. Kenneth from customer support was extremely helpful and forthcoming with information. This was much appreciated after a shock at the undisclosed cost of returning my leased car.
Date of experience: 04 October 2024
Reply from If Skadeforsikring
Hi Rachele
Thanks for your review.
We are happy to hear that you received a helpful support and great advice in your situation.
Have a great Monday.
Regard
Lena, If
Invited
I bought insurance
I bought insurance, I chose payment in installments, I was sent an invoice for the whole year, and insurance for August 1, although my old insurance is valid until September 1
Date of experience: 05 August 2024
Reply from If Skadeforsikring
Dear Sarunas,
Thank you for reaching out and bringing this to our attention. I apologize for the confusion regarding your payment and insurance start date.
It sounds like there may have been a mistake in processing your request. We understand how frustrating this can be, and we want to resolve it as quickly as possible.
I can see our customer service reached out to you so we can take care of the issues. Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Cecilie, If
If forsikring doesn't want to pay…
If forsikring doesn't want to pay ensurance for a stallen bycicle.
We have a house with a garage and movable vehicles:
cars and bycicles. We pay ensurance both for cars and house including the garage, which is a part of the house.
We pay ensurance in case something gets stallen.
The incusrance company doesn't want to pay for the stallen bycicle. And they tell me that i should buy a new extra ensurance just for the bycicle. Hah!
This business model sounds like a Ryanair ticket scenario, where you for anything you forgot to think of need to pay extra money. Haaa ha ha
I bought in turkish airlines an extra sickness insurance
I was puging in the plane all the trip and i got absolutely no help for the money i paid and even did not get a blanket while freezing because there were no blankets left already :)
So this business model I guess relies on the fact that goverment does not help those companies with financial securities.
I know nothing about insurance companies, but apparently it is like a bank since it operates with money. With one difference that they do not want to pay the money back. Just the approximate price of the bycicle. They could have started a disucssion consideirng how much mo money they can pay back considering the product and age of the product and so on.
Besides how can i apply in their it system for a stolen bycicle but a human voice in telephone tells me later that i can not do that ?
Then why do i have that functionality? If i can apply in the system under my account then i can also recive for what i paid.
But what i got was just a NO
I have filled in all papers and registrered the stallen bycicle to the police.
What else do you need to cover for the damage ?
Do you need the licensenumber?
Why don't you go through all customers with stallen bycicles and house ensurance with the garage and payback the customers the insurance for the bycicle?
Date of experience: 06 August 2024
Reply from If Skadeforsikring
Hi, I’m sorry to hear that your bike has been stolen and that your insurance isn’t able to cover it. I understand how upsetting this must be for you. Since we haven’t received the information we requested from you, I’m unable to arrange for an advisor to contact you directly. However, please know that we’re here for you and ready to help with any further questions you might have about your claim. You’re very welcome to reach out to us at 70121212.
Mette, If
Invited
Reply from If Skadeforsikring
Hej Jeanette.
Tak for de 5 stjerner - og god torsdag til dig.
Venlig hilsen
Lena, If
Invited
Super god service
Date of experience: 13 July 2024
Reply from If Skadeforsikring
Hej Henrik
Tak for de 5 stjerner og de flotte ord.
God dag.
Venlig hilsen
Lena, If
Invited
Fantastisk hurtig ekspedition
Fantastisk hurtig ekspedition. Og let at anmelde tyveriet.
Date of experience: 12 July 2024
Reply from If Skadeforsikring
Hej Peter,
Tak for din fine anmeldelse og de 5 stjerner.
Vi håber du må få en dejlig dag.
Hilsen Mette, If.
Invited
Good experience with them
They are very professional, friendly and helpful. 10 stars plus. Good job
Date of experience: 06 July 2024
Reply from If Skadeforsikring
Hej Alexandru. Thank you for your great feedback!
We are happy to hear that you have experienced us as professional, friendly and helpful. Your satisfaction is very important to us and we greatly appreciate your recognition.
Regards
Cecilie, If
Invited
Thank you If for fair price
Thank you If for fair price, excellent customer service and overall great cooperation. �
Date of experience: 03 July 2024
Reply from If Skadeforsikring
Hi Julius
Thank you very much for the great review and the 5 stars, we appreciate each and every one of them.
Have a great day!
Best regards
Charlotte, If
Invited
the best team !
I didn't wait any longer! They picked us up exactly at the scheduled time. They were kind and explained everything they worked on.
Date of experience: 21 June 2024
Reply from If Skadeforsikring
Hi Florin,
Thank you for the nice words and review.
Have a nice day.
Regards Mette, If
Invited
Reply from If Skadeforsikring
Hej Aman. Mange tak for din positive feedback! Vi er glade for at høre, at du har oplevet god service hos os.
Med venlig hilsen
Cecilie, If
Last choice
Started ok but slowly increased their prices and when I found a better offer and terminated our insurance all kind of costs were added the final bill.
Date of experience: 31 May 2024
Reply from If Skadeforsikring
Dear Emin,
Thank you for sharing your experience with us. We regret to hear that you were dissatisfied with the price increases and additional costs upon terminating your insurance.
Price adjustments can occur for various reasons, but transparency is important, and we strive to ensure our customers are well-informed. We apologize if this was not your experience.
To better understand the charges on your final bill and address any discrepancies, we would appreciate it if you could contact our customer service directly. We aim to resolve any concerns and provide clarity on the charges.
We value your feedback and hope to improve based on your insights.
Best regards,
Cecilie, If
Invited
Reply from If Skadeforsikring
Hej Dorthe,
Tak for de 5 stjerner. Dem sætter vi pris på.
God dag.
Hilsen Mette, If
Invited
Hurtig og fair behandling �
Date of experience: 21 May 2024
Reply from If Skadeforsikring
Hej Poul. Mange tak for din positive anmeldelse! Vi er glade for at høre, at du har oplevet en hurtig og fair behandling hos os.
Din tilfredshed er meget vigtig for os, og vi sætter stor pris på, at du har taget dig tid til at dele din oplevelse.
Med venlig hilsen
Cecilie, If
Invited
Reply from If Skadeforsikring
Hej Brian
Tak for den flotte anmeldelse, vi sætter pris på alle stjernerne.
Du ønskes en rigtig god dag.
Venlig hilsen
Charlotte, If
Invited
Good service and also good conversation…
Good service and also good conversation to client
Date of experience: 02 May 2024
Reply from If Skadeforsikring
Hi Mohsin,
Thank you for your feedback.
We wish you a good weekend.
Regards Mette, If
a company that deserves -1 a star
a company that deserves -1 a star. try to avoid this company as much as possible. high prices, employees who don't know how to talk
Date of experience: 29 April 2024
Reply from If Skadeforsikring
Hi Jarood. We are deeply sorry to hear about your dissatisfaction with your experience at If. We greatly appreciate your feedback as it helps us improve our service.
We always strive to provide competitive prices and exceptional customer service, so we are sorry to hear that you have not experienced this. We would love to investigate your case further to understand what went wrong and how we can fix it. We have tried to contact you without any luck, and would encourage you to contact our customer service directly so that we can resolve any issues and do our best to improve your experience with If.
Regards
Cecilie, If
travel insurance fraud
I feel betrayed and insulted that such a thing can exist in Denmark, where a company can exert pressure by sending invoices as fines without an agreement. After I took out a car insurance, if.dk also offered me travel insurance, telling me that it costs only 81 DKK per month. But they did not explain to me that.
"If you want to cancel this insurance within the first year of the insurance period, then there will be a cancellation fee of DKK 752".
And the best part is that this will continue automatically next year as well.
It's unimaginable how you can deceive a person in this way, using the data to get the money without the bank's consent and by sending mail every week that we pay a fine. exact psychological threat.
Date of experience: 02 January 2024
Reply from If Skadeforsikring
Hi Ersi. I am sorry that you are left with an experience that we have not lived up to the customer service you expected.
We have tried to get in touch with you by phone, but unfortunately have not been able to get in touch with you.
You are very welcome to contact us on 70 12 12 12 and ask for Michael who will gladly answer your questions and help you with your insurances.
Sincerely,
Cecilie, If
Invited
Reply from If Skadeforsikring
Hej Estera
Tak for din anmeldelse.
Jeg er glad for at høre, at du har fået den service, som du havde behov for.
Venlig hilsen
Lena, If
Invited
Fast and easy.
Date of experience: 28 March 2024
Reply from If Skadeforsikring
Thank you Marius.
Mette, If
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