LED Factory Mart Reviews 392

Reply from LED Factory Mart

5 days ago

Dear Damon Rye,

Thank you for taking the time to share your feedback! We’re delighted to hear that you’re satisfied with the product and that our order tracking met your expectations.

We truly appreciate your patience with the delivery during the busy Christmas season. It’s wonderful to know that the product met your needs, and we hope to serve you again in the future.

Should you have any questions or need further assistance, please don’t hesitate to reach out.

Best regards,
The LED Factory Mart Team

Reply from LED Factory Mart

5 days ago

Dear Jerediah Buentello,

Thank you for your kind feedback! We’re so glad to hear that you found our website easy to navigate and enjoyed the deals and products we offer. Providing a seamless shopping experience is very important to us, and it’s wonderful to know we met your expectations.

If you have any questions or need assistance, feel free to reach out—we’re always here to help. We look forward to serving you again soon!

Reply from LED Factory Mart

10 Jan 2025

Dear Jerry,
Thank you so much for your thoughtful review! We're thrilled to hear that you find our products well-made and visually appealing. Your satisfaction is our top priority, and we appreciate your feedback regarding the instructions for the headlights and tail lights.
We understand that clear and comprehensive instructions are crucial for a smooth installation experience. We're sorry to hear that you found them lacking and had to turn to YouTube for assistance. Your input is invaluable, and we will use it to improve our manuals and ensure they provide the clarity needed for all our customers.
If you have any further questions or need additional support, please don't hesitate to reach out to our customer service team. We’re here to help and want to ensure you have the best experience possible with our products. Thank you again for your feedback, and we hope you enjoy your purchase!

Reply from LED Factory Mart

8 Jan 2025

Dear B.C.
Thank you for bringing this to our attention. We sincerely apologize for the mix-up with your order and for the lack of response to your email. We understand how frustrating it can be to receive the wrong part, especially when you’re counting on it.
Your experience is important to us, and we strive to provide accurate orders and timely communication. We are currently reviewing our processes to ensure this does not happen again in the future.
To resolve this issue, please reach out to us directly at support@ledfactorymart.com. We would be happy to send you the correct part immediately and arrange for the return of the incorrect item at no additional cost to you.
We appreciate your patience and understanding as we work to make this right. Your feedback is invaluable in helping us improve our service. We hope to regain your trust and provide you with a better experience moving forward.

Reply from LED Factory Mart

8 Jan 2025

Dear Gerald,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it is not to receive a tracking number and to have difficulties reaching our customer service. Your experience does not reflect the standards we strive for at LED Factory Mart.
We are currently investigating the issue regarding your order placed on December 31, 2024, and we want to ensure you receive the correct information as soon as possible. Please know that we take your feedback seriously and are committed to improving our communication processes.
To expedite a resolution, we encourage you to reach out to us directly at support@leadfactorymart.com. Our team is here to assist you and will prioritize your request to provide you with the tracking details you need.
Thank you for your patience and understanding during this time. We value your business and hope to restore your confidence in our services.

Reply from LED Factory Mart

6 Jan 2025

Dear Joe,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with the installation of your fog lights and the lack of response from our customer service team. Your concerns about the fitment issues and the installation instructions are important to us.
We strive to provide clear and comprehensive guidance, and we regret that the video instructions did not adequately prepare you for the wiring modifications required. As you noted, some installations may involve splicing into the OEM harness, and this should have been communicated more clearly. We appreciate your input on this matter, as it helps us improve our instructional content.
To assist you further, we will reach out again to you. We want to ensure that you receive the help you need, whether it's troubleshooting the installation or addressing any other concerns. Your satisfaction is our priority, and we are committed to resolving this issue for you.
Thank you for bringing this to our attention, and we hope to make your experience better moving forward.

Reply from LED Factory Mart

6 Jan 2025

Dear C Rk,
We sincerely apologize for the negative experience you've had with your recent order. Your feedback regarding the late shipment of the grill and the missing hood scoop is concerning, and we understand how frustrating this must be for you.
We strive to ensure our products are delivered on time and complete, and it’s clear we fell short in this instance. Regarding the missing screws and connectors, we appreciate you bringing this to our attention, as it helps us improve our quality control processes. We are currently reviewing our fulfillment procedures to prevent similar issues in the future.
We regret that our customer service did not meet your expectations, especially in terms of response times and clarity. Your experience does not reflect our commitment to customer satisfaction. We are taking steps to enhance our communication channels and ensure that inquiries are addressed promptly.
Please reach out to us directly at support@ledfactorymart.com so we can resolve your concerns regarding the refund for the scoop and any other issues you’ve encountered. Thank you for your patience, and we hope to restore your confidence in our brand.

Reply from LED Factory Mart

8 Jan 2025

Dear Jenny,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!

Reply from LED Factory Mart

8 Jan 2025

Dear angel,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!

Reply from LED Factory Mart

10 Jan 2025

Dear Haidyn,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it can be to wait for a package, especially during the busy holiday season.
We want to assure you that your order has indeed been shipped and is currently on its way to you. While we strive to provide accurate estimated delivery dates, unforeseen circumstances can sometimes cause delays, particularly during peak shipping times. We appreciate your patience and understanding as we work to resolve these issues.
If you have any further questions or would like assistance tracking your shipment, please don’t hesitate to reach out to our customer service team. We’re here to help and want to ensure that you receive your order as soon as possible. Your satisfaction is important to us, and we are committed to making this right for you.
Thank you again for your understanding, and we hope you enjoy your purchase once it arrives!

Reply from LED Factory Mart

10 Jan 2025

Dear Wil Escobar,
Thank you for taking the time to leave a review! We’re glad to hear that your item arrived promptly. Timely delivery is important to us, and we strive to meet our customers' expectations in that regard.
We hold multiple warehouses across the globe including the USA, Europe & Hong Kong. Domestic orders are always shipped from our SoCal, USA warehouse for the fastest delivery times but rare exceptions may occur based on quality control or stock shortage - because of which we may have to ship from a different warehouse.

If you have any specific suggestions or preferences, please feel free to share them with us. We value your input as it helps us improve our products and services. Thank you once again for your review, and we hope you enjoy your purchase! If you have any further questions or need assistance, don’t hesitate to reach out. Your satisfaction is our priority!

Reply from LED Factory Mart

31 Dec 2024

Dear George,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!

Reply from LED Factory Mart

31 Dec 2024

Dear Victor,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!

Reply from LED Factory Mart

10 Jan 2025

Dear Shawn,
Thank you for your feedback regarding the installation of our product. We sincerely apologize for the confusion you experienced with the wiring instructions,
We strive to provide clear and accurate instructions for all our products, but we recognize that variations in vehicle models can sometimes lead to discrepancies. Your input highlights an important area for improvement, and we will work on updating our manuals to better accommodate different trim levels and their specific wiring requirements.
If you have any further questions or need assistance with your installation, please don’t hesitate to reach out to our customer support team. We are here to help and want to ensure you have a positive experience with our products. Thank you again for your review, and we appreciate your understanding as we continue to enhance our offerings!

Reply from LED Factory Mart

10 Jan 2025

Dear Buster,
Thank you for sharing your experience, and we sincerely apologize for the frustration and disappointment you've encountered with your orders. We understand how important it is to receive gifts on time, especially during the holiday season, and we are truly sorry that we let you down.
We want to assure you that we take these matters seriously. Your orders are important to us, and we are currently looking into the status of both shipments. Delays can occur for various reasons, but we are committed to providing you with updates as soon as possible.
Please reach out to our customer service team directly, as they can assist you in tracking your orders and provide more detailed information regarding their estimated arrival. We appreciate your patience during this time and want to make this right for you.
Again, we apologize for the inconvenience this has caused, especially during such a special time of year. Thank you for your understanding, and we hope to resolve this issue swiftly so that you can enjoy your purchases.

Reply from LED Factory Mart

26 Dec 2024

Dear Ryan,
Thank you for your detailed review! We're thrilled to hear that you found the installation process of the add-a-fuse kit easy and straightforward. It's great that you were able to successfully clip it right into the fuse box, even though locating the correct fuse can sometimes be a bit challenging, especially since it varies by model.
For future reference, the INJ fuse is indeed a common choice for connecting accessories like running lights or headlights. As you mentioned, the specific location of this fuse can differ across various 4Runner models, so it's always a good idea to consult your vehicle's manual or a reliable diagram for guidance.
If you encounter any difficulties or have further questions about the installation, feel free to reach out. We’re here to help ensure that your experience remains positive and that you can enjoy your enhancements without any hassle. Thank you once again for sharing your experience, and happy driving!

Reply from LED Factory Mart

26 Dec 2024

Dear Willis,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!