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Logitravel Reviews 13,429

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TrustScore 3.5 out of 5

3.3

Travel Agency

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Rated 1 out of 5 stars

I booked a vacation package through MeliaEscapes operated by Logitravel, and it was a complete disaster. The package quote I received clearly included carry-on bags with the flight but when I did the check in I found out they had actually booked the lowest-tier airfare, which only included a personal item. I had to pay for a separate carry on. I contacted their customer service multiple times providing the email with the quote as evidence. However, they refused to take responsibility, claiming they had no way of knowing which of their employees provided the quote. They offered no help or compensation, and I was forced to pay an additional fee for my carry on bag. This company is unreliable and unprofessional. If you choose to book with them, make sure to document and save every single interaction because they do not own up to their mistakes. Save yourself the trouble and avoid MeliaEscapes/Logitravel entirely.
Booked a trip to Melia Mexico - Puerto Vallarta

Rated 5 out of 5 stars

I recommend this travela agency 100%, I did a trips with them 3 or 4 times and evertyhing worked perfectly, sometimes I got a cancelled flight or so and they take charge. They send you new flights to choose with several options. That's great, In addition the circuits and cobinated big trips are amazing, always there are someone that speaks your languaje and treat you perfectly in the visited contry.

I believe that they can improve a bit the communication 24h to be more clear just that.

Rated 5 out of 5 stars

Excellent!

Voyage New York - Hawaii (hotel et vol): top

Voyage Paris-Faro ( hôtel et vol) : super

Rated 1 out of 5 stars

We booked a trip to Alblania in April through Logitravel. The trip was supposed to be from the 3rd to the 10th of September.
The first night we were supposed to stay in Tirana, in the hotel VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
We arrived in the reception at 9 p.m. since the flight arrived late and lady in the reception told has that due to an issue with their system our room was not available and that we would have to go to another hotel Hotel Broadway (30 mins away by walk)
We informed the agency of this issue that we were having and they got back to us the day after by saying that the hotel informed them that was not true that we had to move to another hotel and that they gave us a room VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
After confirming to the agency through email that was not true what the hotel said and even sent a picture of the Hotel Broadway where we actually spent the night.
Additionally we had another night booked in the same hotel in Tirana from the 7th to the 8th, after this horrible experience we asked to change the hotel. We never received an answer from them that we ended up paying an hotel in another city just to avoid to go back to this horrible hotel with really poor service.

To add one last comment, most of the hotels that Logitravel has chosen for this trip where really horrible, we checked the reviews and they had 2 stars from the poor service…

Honestly we won't book any trip with Logitravel anymore after this experience!!!!

Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Travel Aggregator

Written by the company

En Logitravel.com podrás encontrar multitud de ofertas, sugerencias y chollazos para viajar y descubrir mundo.

Contact info

Rated 1 out of 5 stars

I booked a vacation package through…

I booked a vacation package through MeliaEscapes operated by Logitravel, and it was a complete disaster. The package quote I received clearly included carry-on bags with the flight but when I did the check in I found out they had actually booked the lowest-tier airfare, which only included a personal item. I had to pay for a separate carry on. I contacted their customer service multiple times providing the email with the quote as evidence. However, they refused to take responsibility, claiming they had no way of knowing which of their employees provided the quote. They offered no help or compensation, and I was forced to pay an additional fee for my carry on bag. This company is unreliable and unprofessional. If you choose to book with them, make sure to document and save every single interaction because they do not own up to their mistakes. Save yourself the trouble and avoid MeliaEscapes/Logitravel entirely.
Booked a trip to Melia Mexico - Puerto Vallarta

Date of experience: 11 December 2024

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Reply from Logitravel

Good morning David,

Could you please send your review to www.uk.trustpilot.com indicating your booking locator (9-digit code) so that we can retrieve your file and review what happened as soon as possible?

Best regards,

Logitravel Team

Rated 5 out of 5 stars

Excellent!

Excellent!

Voyage New York - Hawaii (hotel et vol): top

Voyage Paris-Faro ( hôtel et vol) : super

Date of experience: 05 August 2024

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Reply from Logitravel

Bonjour Gabriel,

Merci beaucoup d'avoir partagé votre expérience avec nous. Nous espérons vous revoir très bientôt et que vous pourrez à nouveau profiter de tous nos services. Bon voyage !

Cordialement,

L'équipe Logitravel

Rated 1 out of 5 stars

Bad customer service on field and even worst hotel selection

We booked a trip to Alblania in April through Logitravel. The trip was supposed to be from the 3rd to the 10th of September.
The first night we were supposed to stay in Tirana, in the hotel VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
We arrived in the reception at 9 p.m. since the flight arrived late and lady in the reception told has that due to an issue with their system our room was not available and that we would have to go to another hotel Hotel Broadway (30 mins away by walk)
We informed the agency of this issue that we were having and they got back to us the day after by saying that the hotel informed them that was not true that we had to move to another hotel and that they gave us a room VH EUROSTAR TIRANA HOTEL CONGRESS & SPA.
After confirming to the agency through email that was not true what the hotel said and even sent a picture of the Hotel Broadway where we actually spent the night.
Additionally we had another night booked in the same hotel in Tirana from the 7th to the 8th, after this horrible experience we asked to change the hotel. We never received an answer from them that we ended up paying an hotel in another city just to avoid to go back to this horrible hotel with really poor service.

To add one last comment, most of the hotels that Logitravel has chosen for this trip where really horrible, we checked the reviews and they had 2 stars from the poor service…

Honestly we won't book any trip with Logitravel anymore after this experience!!!!

Date of experience: 03 September 2024

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Reply from Logitravel

Good morning Miriam,

We inform you that, unfortunately, we have not been able to locate any email addressed to the complaints department detailing what happened associated with your file. In view of the above, we kindly ask you to send us your complaint letter via the email provided to you by the Customer Service Department on 16/09. Remember that it is important to indicate your booking reference number in the subject line of the email. We look forward to hearing from you.

Best regards,

Logitravel Team

Rated 1 out of 5 stars

Disastrous

Disastrous

Date of experience: 28 July 2024

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Reply from Logitravel

Good morning Fabian,

Could you please update your review by indicating your booking locator number (nine or ten digit code) so that we can review what happened and inform you as soon as possible?

Best regards,

Logitravel Team

Rated 5 out of 5 stars

I recommend this travela agency 100%

I recommend this travela agency 100%, I did a trips with them 3 or 4 times and evertyhing worked perfectly, sometimes I got a cancelled flight or so and they take charge. They send you new flights to choose with several options. That's great, In addition the circuits and cobinated big trips are amazing, always there are someone that speaks your languaje and treat you perfectly in the visited contry.

I believe that they can improve a bit the communication 24h to be more clear just that.

Date of experience: 20 November 2023

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Reply from Logitravel

Buenas tardes Omar, Estamos muy contentos de conocer tu grado de satisfacción con nuestro servicio. Te agradecemos la confianza depositada en Logitravel y tu valoración tan positiva. ¡Te deseamos un buen viaje!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars

A great experience thank you

Date of experience: 07 August 2023

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Reply from Logitravel

Good afternoon Susan,

Thank you very much for your comment. We hope to see you again very soon and that you will be able to enjoy all our services again.

Yours sincerely,

Logitravel Team

Rated 1 out of 5 stars

No vacation

Regarding 945153788
I booked a trip to Mexico from Madrid on May 20th and the room I booked could not be provide so Logitravel gave me an option for an other room, that I declined. (Logitravel confirmed a room they did not have)
Now I have to pay 20% (459 euro) in cancelation fee and you still have the remaining 2260 euro on Logitravel account. I wrote back we want to change to an other hotel or move our holiday to 21st. if the booked room is avalible there.
Have not heard anything, down with 2700 euro and no holiday for us due to Logitravel.
Poor customer"service" and I hope they will contact me tomorrow ? We will see.
Martin and Ana

Date of experience: 17 May 2023

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Reply from Logitravel

Good morning Martin,

After reviewing your file, we have been able to verify that the department responsible contacted you by phone yesterday afternoon to inform you of the status of your refund. We have verified that you indicated to the agent who contacted you that you finally made a new booking through our website, which is fully confirmed and fully paid. You have also been emailed all the documentation relating to your booking this morning, so please check your inbox as soon as possible. If we can be of any further assistance, please do not hesitate to contact us again.

Best regards,

Logitravel Team

Rated 5 out of 5 stars

ENCONTRAR BILLETES FACILMENTE

Date of experience: 17 May 2023

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Reply from Logitravel

Buenos días Luiz,

Gracias por haber confiado en Logitravel. Tu valoración positiva nos ayuda a seguir mejorando día a día, ya que para nosotros, la satisfacción de nuestros clientes es lo más importante. ¡Esperamos verte muy pronto de nuevo!

Saludos,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

My popular holiday booking site

A fast and efficient booking service.

Date of experience: 27 December 2022

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Reply from Logitravel

Good afternoon Miodrag,

Thank you very much for taking the time to write this review, we do our best to make the booking process as efficient and quick as possible. We strive to make the booking process as efficient and fast as possible and we are happy to know that you appreciate this aspect. We wish you a pleasant journey and remain at your disposal!

Best regards,

Logitravel Team

Rated 1 out of 5 stars

Beware beware …

We booked a trip with logitravel on msc virtuoso
A cruise to France and Spain
We paid extra to chose our rooms because there was three rooms needed close to each other
They took the extra money and when we arrived on the ship guess what all three rooms were not next to each other l should have paid the basic and not the Fantasia package my advice book else where with some one who keeps to the agreement

Date of experience: 16 October 2022

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Reply from Logitravel

Good morning,

First of all, we apologise for any inconvenience caused. After reviewing your file we have been able to verify that, indeed, last 09/08 you booked through our website three cabins located in nearby locations. We would like to point out that it was not necessary paying any additional cost to select these cabins. On the other hand, please note that the company reserves the right to change the selected cabins based on operational issues. We have verified that, in your case, only one of the cabins was altered, maintaining at all times the contracted category, so we understand that the passengers were able to enjoy the cruise in the conditions associated with that category. Again, we are sorry for any inconvenience caused and we remain at your disposal for whatever you may need.

Best regards,

Logitravel Team

Rated 5 out of 5 stars
Invited

PERFECTO Y RAPIDO

Date of experience: 28 October 2022

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Reply from Logitravel

Buenas tardes Manuel,

Te agradecemos enormemente que hayas dedicado unos minutos en escribir esta reseña. Nos esforzamos para que el proceso de reserva sea lo más rápido posible y estamos felices de saber que aprecias este aspecto. ¡Te deseamos un feliz viaje y quedamos a tu entera disposición!

Saludos cordiales,

Equipo Logitravel

Rated 4 out of 5 stars
Invited

Gestion relativamente facil

Date of experience: 20 October 2022

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Reply from Logitravel

Buenas tardes Juan Luis,

Te agradecemos enormemente que hayas dedicado unos minutos en escribir esta reseña. Nos esforzamos para que el proceso de reserva sea lo más sencillo posible y estamos felices de saber que aprecias este aspecto. ¡Te deseamos un feliz viaje y quedamos a tu entera disposición!

Atentamente,

Equipo Logitravel

Rated 1 out of 5 stars

I got really sick and need a refund

I got really sick and had to come back to my country, had purchased a pack with flights and hotel, they dont want to give me my money back and I really need it. On their website there ir a page where (in spanish) they say that if something happens that is not your fault you can get your money back, 100%. And they want to charge me 723 euros as a cancellation fee, but the money I want back is 723, so obviously I’ll end up with nothing, they keep me back and forth but they don,t give me my money back!!! I really need help

Date of experience: 18 October 2022

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Reply from Logitravel

Good morning Ana,

After reviewing your file, we have been able to verify that, in fact, on 11 October, you made a reservation for a package trip through our website. During the whole process of setting up the reservation you were detailed the cancellation policies of the same (which you accepted at the time of confirmation) and you were told that the cancellation costs would be 100% from that moment. As the relevant department has told you on numerous occasions, you must cancel the reservation as soon as possible and claim the expenses directly from your insurer. Remember that, after completing the booking process, you were sent to your email the voucher of the insurance contracted with all the detailed information related to the policy (coverages, claims procedure, etc.). In the event that the reason for cancellation is provided in the clause of your policy, the appropriate refund will be made.

Kind regards,

Logitravel team

Rated 5 out of 5 stars
Invited

genial genial

Date of experience: 08 October 2022

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Reply from Logitravel

Buenas tardes Maria,

Mil gracias por compartir tu experiencia con nosotros. Esperamos verte de nuevo muy pronto y que puedas volver a disfrutar de todos nuestros servicios. ¡Feliz viaje!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

Ha sido perfecta

Date of experience: 21 September 2022

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Reply from Logitravel

Buenas tardes Natalia,

Muchas gracias por haber compartido tu experiencia con nosotros y con los demás usuarios de esta plataforma. ¡Nos vemos pronto!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

TODO HA ESTADO GENIAL

Date of experience: 07 September 2022

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Reply from Logitravel

Buenas tardes Jose Antonio,

Mil gracias por compartir tu experiencia con nosotros. Esperamos verte de nuevo muy pronto y que puedas volver a disfrutar de todos nuestros servicios. ¡Te deseamos un feliz viaje!

Atentamente,

Equipo Logitravel

Rated 5 out of 5 stars
Invited

ok, ok

ok, ok, ok, ok, ok,

Date of experience: 18 August 2022

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Reply from Logitravel

Buenos días, Andrew

Nos alegra muchísimo saber que tu experiencia con nosotros ha sido tan positiva. ¡Gracias por valorarnos con la máxima puntuación! Esperamos verte muy pronto de nuevo.

Saludos,

Equipo Logitravel

Rated 1 out of 5 stars

Bad combanny steal i am waiting my…

Bad combanny steal i am waiting my money. They cancel my ticket without reason please and pleas send me my refund
860437322
Osman mohamed abukar

Date of experience: 15 August 2022

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Reply from Logitravel

Good morning Mohamed,

After reviewing your file we have been able to verify that on 27/07 you made a flight reservation through our website, which was pending confirmation. After several attempts, it was not possible to confirm it due to lack of availability of seats of the airline, so we proceeded to the cancellation and refund of the amount paid at that time. You contacted us on 17/08 to inform us that you had not received the refund, so one of our agents sent you a confirmation of the refund. You were also asked for a letter from your bank detailing the reason for not finding the refund, and we are waiting for you to send it. We regret what happened but we insist that the steps taken on our part have been correct at all times.

Best regards,

Logitravel Team

Rated 5 out of 5 stars
Invited

PERFECTO UN 10

Date of experience: 12 August 2022

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Reply from Logitravel

Buenas tardes, Mario

Mil gracias por compartir tu experiencia con nosotros. Esperamos verte de nuevo muy pronto y que puedas volver a disfrutar de todos nuestros servicios. ¡Feliz viaje!

Atentamente,

Equipo Logitravel

Rated 4 out of 5 stars
Invited

Muy recomendable

Rapido, facil y seguro. Repetiremos

Date of experience: 09 August 2022

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Reply from Logitravel

Buenas tardes, Daniel

Te agradecemos enormemente el tiempo que has dedicado a escribir esta reseña tan positiva sobre tu experiencia. Para nosotros, la satisfacción de nuestros clientes es lo más importante. ¡Te deseamos un feliz viaje!

Saludos,

Equipo Logitravel

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