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Do they even have a customer service team???Submitted a home insurance claim over 2 weeks ago, sent all the info they wanted and still no acknowledgement or claim ref no. You can't contact them - no email, telephone can't get through and sometimes get through to the wrong department.... chat says it can take 24 hours to reply on there - still nothing - just an absolute nightmare!!!! AVOID
Refuse to deal with an overcharge/fraudulent charge on our credit card !
Avoid this bank/credit card as theres not support from them in terms of reclaiming overcharges or fraudulent charges if your unlucky enough to have them.
Tried to log on using existing password. Got to the CONTINUE button and the screen froze. Called MBNA, changed browser, deleted cookies, even tried to log on to the APP. Exactly the same problem !!
HOPELESS
Vert disapointed with there service. Having used them for there finance facility and now using them for our home insurance is is proving so hard to get in touch with them. Nothing is linked to the online account, and there phone lines are not interested due to high number of calls due to flooding.
Just very frustrating, every other company that is comparable has a much more streamlined system and customer services experience.
Not what i expected.
HAP604721784
Apply online for a wide range of credit cards at competitive rates from MBNA. Find the right personal or business credit card for you
Date of experience: 05 January 2025
Refuse to deal with an overcharge/fraudulent charge on our credit card !
Avoid this bank/credit card as theres not support from them in terms of reclaiming overcharges or fraudulent charges if your unlucky enough to have them.
Date of experience: 23 November 2024
Do they even have a customer service team???Submitted a home insurance claim over 2 weeks ago, sent all the info they wanted and still no acknowledgement or claim ref no. You can't contact them - no email, telephone can't get through and sometimes get through to the wrong department.... chat says it can take 24 hours to reply on there - still nothing - just an absolute nightmare!!!! AVOID
Date of experience: 15 January 2025
Tried to log on using existing password. Got to the CONTINUE button and the screen froze. Called MBNA, changed browser, deleted cookies, even tried to log on to the APP. Exactly the same problem !!
HOPELESS
Date of experience: 14 January 2025
Tried to ring them to stop a card transaction spoke to three people then cut me off but quick enough to put £17 interest on iam a 80 year old pensioner I cannot afford to loose£360.00
Date of experience: 11 January 2025
I changed phone handset. All of the other apps with Face ID let me back in with my new phone- just not MBNA. I went online to try and reset my log ins and you have to wait several days for them to send you a letter in the post which meant I missed a payment. When I received the letter the link in it didn't work. Somehow they reckon I missed another payment so have ended my promotion rate and hiked up the interest! I can't find any way of making a complain. I'm really annoyed with them
Date of experience: 11 January 2025
Shockingly bad, zero customer service. No response re storm damage to property. No option to speak to anyone, no response from them.
Take payments for a Policy that has no process to follow up a claim, or even take a phone call to ask a question.
Date of experience: 10 January 2025
Vert disapointed with there service. Having used them for there finance facility and now using them for our home insurance is is proving so hard to get in touch with them. Nothing is linked to the online account, and there phone lines are not interested due to high number of calls due to flooding.
Just very frustrating, every other company that is comparable has a much more streamlined system and customer services experience.
Not what i expected.
HAP604721784
Date of experience: 08 January 2025
Disgusting I hope Lloyd's are proud of owing this shower of sh1t. Been a customer of Lloyd's for 58 years and thought I would apply for a Mbna credit card. I was accepted like always with any bank or financial services never been turned down once in 65 years. Told me card was on the way then three days later block my account and said they had changed their minds for no reason. Thank god it did not go a head looking at all the reviews.
Follow on just found out they had put a fraud banner on my account for no reason just admin mistake they are trying to now remove it after ruining my credit score. Stay well away from this shambles.
Date of experience: 06 January 2025
one star as there is no way to give any minimum. this is a fraud company. they will give you card and then will charge you for the interest by very strange ways from the clauses. nobody will ever be reading all the agreements before signing. they will come up with one line from the clause to charge you with a hefty fines.... credit cards are usual, we all have been using them from ages, no other company will ever charge on those terms but they will... :-(
Date of experience: 05 January 2025
Wanted to update my mobile number linked with my loan. This couldn't be completed over the phone, even though I passed security with 3 individuals. The only way for this to change is to send a letter. How is this a more secure method of communication than a phone call with the loan holder? Spoke for 3 three different departments and no manager was available to speak to. Was on the phone for over an hour for MBNA to hang up on me. Horrendous systems in place to support their "customers". Stay away.
Date of experience: 02 January 2025
Loan application edited my address after I had clicked submit, and I had to keep chasing multiple times for an update. When I was then advised by address was incorrect and they were not sure how to deal with this, I was reapply, which i did for the same thing to happen! I was then told to apply for the third time and enter my address manually which I did for it to still remove my address details! Applied THREE TIMES, chased 7-8 times via phone calls for updates, and just been told I’ve been declined for shopping around for a loan prior to this application. LIVID!!!!! My credit score is now -9 points and it shows I have a loan, when I don’t!!! AVOID AVOID AVOID!!! 40 mins on the phone in absolute floods of tears just told to dispute and appeal it!
Date of experience: 31 December 2024
Had a long 0% interest card and after making a few expensive purchases the jokers start charging £70 interest a month. Balance transferred it straight away. Con artists
Date of experience: 24 December 2024
Paid credit card in full but still got charged interest , now I have to pay interest on interest.
Avoid using these people.
Should be no stars .
Date of experience: 23 December 2024
Avoid getting a credit card from MBNA. They cahrage you interest despite the fact that you pay your statement balance in full.
I have never seen such fraud and low rated provider.
Date of experience: 18 November 2024
Froze my credit card. Kept me on the phone for an hour only to tell me they couldn't unfreeze it. Told me they weren't allowed to tell me why. Couldn't tell me when they would unfreeze it. Wouldn't send me a new card either. Then the arrogant call handler tells me he's doing me a favour. They clearly think an average customer with an unfrozen card is a fraud risk - so maybe they want to lose their customers and have less risk, right? I'm happy to help them with that.
Date of experience: 20 December 2024
Appalling company. I signed up for a credit card which offered 15 months 0% interest on purchases. I am not particularly experienced with this sort of thing, but I have previously had similar cards with Tesco and another bank. MBNA do not send postal statements and they don't even send pdf statements by email. You have to log on to your account to see your statement, which I find awkward, as it involves passwords, usernames and an OTP, which my mobile phone struggles with. I knew what I had bought and I could see the minimum payments going out every month, so I didn't have any concerns, but today I have logged onto my account to check my available balance and found that I have been charged £40 per month interest for the past 6 months. It turns out that the 0% on purchases is only for purchases made in the first 60 days. Now I do accept that this was probably in the terms and conditions somewhere, but it was not not clear to me and that is not how other companies operate. Like almost everyone else, I read the headlines of the T&Cs but I don't study them, because even if I did, I would find some of the language confusing and unclear. MBNA do not warn you about the interest and make it difficult to access your account. I have now been charged hundreds of pounds in interest unnecessarily - I had the money in other accounts so I could have paid it off, but I thought I might as well take advantage of the 0% offer. The rate they were charging me is outrageous as weel - 23.9% and I am pretty sure that I have a high credit rating. I am disgusted by MBNA and highly recommend that people avoid them. On the phone I was told that the only way to complain was online, but on the website I was unable to find how to do this.
Date of experience: 19 December 2024
Terrible customer service from MBNA. Due to password error was logged out of account. Tried resetting password and told I have to wait 7 days for a code to reset. Code never arrived. Tried resetting online again and told again I have to wait 7 days for a code.
Tried calling MBNA - on hold for nearly 10 minutes. No help really as told I have to wait for that code.
Date of experience: 18 December 2024
Absolutely terrible customer service, iv been on hold for 1 hour and then the line goes dead. Absolute scum bags!
Date of experience: 17 December 2024
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