Excellent coverage of Japan and so handy for using Google Maps it was a godsend would have been lost without it.
Highly recommended.
Mobal Reviews 847
•
3.9
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I purchased a Mobal WiFi router which was promptly sent to my Japanese address.
You will need internet access to set it up, I have a Mobal phone so no issues.. otherwise just visit a Starbucks to do that...
Instructions to activate were simple and the touch screen on the unit easy to use.
My connections have been great and have not lost connectivity at all... I have surfed the net and streamed a program with no issues.
Super easy and worked just as the instructions said. Activated the e-sim after landing in Tokyo and I was online 20 minutes later. Now in Hakuba and have had full service everywhere I’ve been
The card was withhold by the Belgian Postal service because they claimed that importduties needed to be paid. For a data-only card of +/- 50 € they card 28 € extra. I was able to get this charge been surpressed to 0 with the argument that the value of the card was for service deployed in Japan only. The Sim itselve is of no value. I reported this to Mobal, and they referred me to their Policy pages which indeed mentione the possibilty of import duties . This is not very visible on the Commercial pages of mobal.com.
Anyway I have the Sim without extra costs, but is purely because of my own efforts, I received no usable advice from Mobal, if Mobal would register their products to the Belgian Customs, they could prevent that their customers would be faced with importduties. Now hoping for a nice holiday with flawless mobile data in Japan, yet to come.
Company details
Written by the company
Mobal has been involved in offering the best communication solutions for international travelers since 1989. Founded in the UK, Mobal has continued to grow in size, status and services and today is a world leader with operations in Europe, North America and Asia Pacific. We take immense pride in providing a platform to drive change in some of the world's most neediest communities.
Contact info
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, United Kingdom
- support@mobal.com
- www.mobal.com
3.9
Great
847 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Excellent coverage of Japan and so…
Excellent coverage of Japan and so handy for using Google Maps it was a godsend would have been lost without it.
Highly recommended.
Date of experience: 16 March 2025
Quick and easy- Super easy and works just as the…
Super easy and worked just as the instructions said. Activated the e-sim after landing in Tokyo and I was online 20 minutes later. Now in Hakuba and have had full service everywhere I’ve been
Date of experience: 12 March 2025
Very good service overall and…
Very good service overall and responsive help desk
Date of experience: 23 February 2025
I purchased a Mobal WiFi router and plan
I purchased a Mobal WiFi router which was promptly sent to my Japanese address.
You will need internet access to set it up, I have a Mobal phone so no issues.. otherwise just visit a Starbucks to do that...
Instructions to activate were simple and the touch screen on the unit easy to use.
My connections have been great and have not lost connectivity at all... I have surfed the net and streamed a program with no issues.
Date of experience: 11 March 2025
Reply from Mobal
Thank you for your wonderful review! We're so pleased to hear that your Mobal WiFi router arrived promptly and that the setup was smooth. It’s great to know that you’ve been enjoying reliable connectivity for browsing and streaming without any issues. We truly appreciate you sharing your experience, and we hope your Mobal WiFi continues to serve you well. If you ever need any assistance, feel free to reach out. Enjoy your time in Japan!
Cumbersom delivery of SIM card to Belgium
The card was withhold by the Belgian Postal service because they claimed that importduties needed to be paid. For a data-only card of +/- 50 € they card 28 € extra. I was able to get this charge been surpressed to 0 with the argument that the value of the card was for service deployed in Japan only. The Sim itselve is of no value. I reported this to Mobal, and they referred me to their Policy pages which indeed mentione the possibilty of import duties . This is not very visible on the Commercial pages of mobal.com.
Anyway I have the Sim without extra costs, but is purely because of my own efforts, I received no usable advice from Mobal, if Mobal would register their products to the Belgian Customs, they could prevent that their customers would be faced with importduties. Now hoping for a nice holiday with flawless mobile data in Japan, yet to come.
Date of experience: 05 March 2025
Reply from Mobal
Thank you for sharing your experience. We're sorry to hear about the inconvenience with Belgian customs, but we’re glad you were able to resolve the issue, and we’ll be sure to look into incorporating this information into our shipping emails to assist future customers who may run into the same issue!
Thank you again for your valuable feedback! We hope you have a fantastic time in Japan, and if you need any further assistance, please don’t hesitate to reach out to our support team.
Appreciate the follow up
Appreciate the follow up. Good to know you care
Date of experience: 08 March 2025
Reply from Mobal
Thank you for your review! We're glad to hear you appreciated our follow-up. if you have any concerns or feedback that could help us achieve the 5* service we strive to provide, please feel free to email it to us at care@mobal.com—we’d really appreciate your feedback!
Brilliant
Brilliant. Totally glitch free. Very easy to instant get up and running. Bougofar too much data, 59 Gb, 5 would have been plenty for 2 week vacation
Date of experience: 05 March 2025
Reply from Mobal
Thank you for your fantastic review! We're delighted to hear that you found the setup process so easy. We appreciate your insight into data usage—since everyone’s needs vary, we always recommend having a little extra, but it’s great to hear that you managed with less than 5GB! We look forward to hearing from you again in the future.
Fine but missing the opening hours of the counter in advance
It was a pity that the counter opened at 10 am, I was not knowing and missing in all the informations before. Maybe I was not reading carefully enough. We had to wait almost two hours at the airport. But the assistant was on time, so everything was quickly done. For the rest everything was perfect.
Date of experience: 26 February 2025
Reply from Mobal
Thank you for your feedback! The collection point opening times are displayed during the checkout process, and we also include them in your order confirmation email. However, we're sorry to hear that this information was missed—we'll certainly review how we can make it clearer. That said, we're glad to hear the assistant was on time and that everything went smoothly once you received your order. We appreciate your review and hope you had a great trip!
Delivered in good time.
Date of experience: 24 February 2025
Reply from Mobal
We're delighted to hear that your order arrived so promptly! Have a wonderful time in Japan!
easy process from start to delivery
Date of experience: 12 February 2025
Reply from Mobal
That's great to hear! We hope you enjoy/enjoyed your time in Japan!
Less time spent at airport
Delivery to home means less time searching in the airport and also able to review the instructions beforehand
Date of experience: 24 February 2025
Reply from Mobal
Thank you for your feedback! Home delivery is definitely a great option, as it gives you more time to prepare. For customers who can’t select this option for any reason, we’ve added pictures of our collection points and maps of the locations to our website where possible. These can be printed or screenshotted for convenience. All of the instructions in the user guide are also available on our support pages which are available for customers to view before hand if they wish to!
I have received the sim card
I have received the sim card. But, have not used it yet.
Date of experience: 23 February 2025
Reply from Mobal
We're pleased to hear that you have received your SIM! I am sure you have everything you need to get up and running but if you have any questions about the service please check out our support pages - help.mobal.com/ or feel free to reach out to our support team. Otherwise have a wonderful time in Japan!
Reliable service
I use a Google phone, so the set-up of the service was not too straightforward, but I worked it out in the end with the extra step, which can be made more apparent at instructions of how to connect stage, rather than finding it in the Frequently Asked Questions. The connection is reliable and as fast as you advertise. Excellent value for money.
Date of experience: 21 February 2025
Best service
The toughest part was how long the phone number took to kick in (I think it took 24 hours, but I had an issue at the airport day of, so I would have needed it immediately).
The service was great and I'll definitely use it again when I go back to Japan.
Date of experience: 01 February 2025
Reply from Mobal
Thank you for taking the time to provide your feedback.
Most activations are completed within 15-90 minutes; however, on rare occasions, such as during busy periods, it can take up to 24 hours.
We understand that this delay is inconvenient, especially when unexpected issues arise, and please rest assured that we are always working to improve this process.
Despite the initial issue, we're happy to hear that the service worked well for you, and we look forward to welcoming you back to Japan in the future!
Great value and reliable
Simple to choose, great price and perfect product. Have used them many times before and always with no issue.
Date of experience: 15 February 2025
Reply from Mobal
It’s great to hear that you find our website so easy to follow, good value for money and that it has worked well for you on so many occasions!
We appreciate you letting us be part of your adventures and we look forward to hearing from you again in the future.
great value, Easy to chose
Easy to choose the right product. Best choice for quality and your money.
Quick delivery. Data to use direct after landing to Japan.
Date of experience: 11 February 2025
Reply from Mobal
Thank you for the fantastic feedback! We’re glad to hear that you found it easy to choose the right product and that everything worked smoothly upon your arrival in Japan! We hope you had a wonderful time!
I'm satisfied with the Mobal internet…
I'm satisfied with the Mobal internet device. Never experienced any break or network outage. Very simple to buy and use.
Date of experience: 09 February 2025
Reply from Mobal
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the service and how reliable it's been. Our aim is to always provide a simple and hassle-free experience, so it’s great to know that we've achieved this!
The delivery of the eSIM activation…
The delivery of the Japanese eSIM activation code could not happen before I left Australia. Then it took a whole day to activate as I was travelling at the time. This is most unlike my prior eSIM provider "SimCorner" who sent me the activation code within a few minutes of buying the eSIM for Europe in Australia.
Date of experience: 22 January 2025
Reply from Mobal
We appreciate you taking the time to provide your feedback.
Unlike data-only eSIM providers like SIMCorner, our Voice+Data eSIMs requires additional processing to get the Japanese number assigned. While activations typically take around 90 minutes, they can take longer during busy periods or if requested later in the day. We apologize for any inconvenience this may have caused you!
We do offer data-only eSIMs, similar to SIMCorner, for use in Japan which can be activated within 15 minutes. If you’re looking for a quicker activation in the future, this might be a good option!
Alternatively you could have the eSIM Access code shipped to your home Australia ( Providing there is enough time to get it to you ) as this would allow you to pre-schedule your activation and ensure your eSIM is ready for you to use upon arrival.
Thanks again for sharing your experience and we hope you find the solutions provided useful in the future!
Easy to order and flexible for the…
Easy to order and flexible for the locations to pick up. Also easy to set up with local phone number provided quickly.
Date of experience: 22 January 2025
Reply from Mobal
Hi Yoshi, thank you for providing your feedback.
It’s great to hear that you found it easy to place your order, and our range of collection points convenient for pickup!
We are also delighted to hear that being provided with a genuine Japanese phone number quickly made life in Japan easier.
Thank you again for your feedback and we hope to hear from you again in the future!
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