Very unpleasant cold caller. Seemed highly plausible and legitimate to start with. I don't accept cold callers as a rule but listened to what he had to say. As soon as I said I wanted to look into him and his service more before I discussed it further, he became pushy and rude. He treated me like I was stupid and was extremely unpleasant. I've looked it up, and some of what he said was true but a lot was a complete lie. You should be ashamed of your approach Quickline. I shall certainly not be using you!
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Just had my new quickline internet installed. The 2 technicians, Keane P. And Rio W. were polite friendly andd knowledgeable. Great service thanks chaps
Lead installer Louise B was extremely efficient and knowledgeable and the installation of fibre went perfectly. 2nd installers Luke k & James B did a great job making sure the wiring was installed as per my directions
Thank you
Regularly without an internet connection from day one, 6 hour install time, revisit to fix issues, 6 hours on site again, constant interruption of connection (M.O.D. activity was the excuse), technical helpline never answer the phone directly, the last straw ... 12 days without an internet connection, cancelled my direct debit, left me to strip out their equipment. Plusnet was our new chosen supplier, router in the post, 2 min to connect, never let me down and £5/month cheaper. Quckline is a 0 out of 10 company, avoid for your own peace of mind.
Company details
Written by the company
We connect rural communities to a world of possibilities | Broadband for the better in North Yorkshire, West Yorkshire and Lincolnshire
Live the digital life you deserve
Written by the company
- Wherever you are, and whatever you do online.
- We’re Quickline, and we give our customers the digital life they deserve through lightning fast broadband connections. Wherever they are, and whatever they do online. That means using the latest tech to bring broadband to rural areas, and making it our mission to help those who might not get online otherwise. We go where other providers don’t, and we do it with the fastest speeds possible. No connection left behind.
Contact info
Albion Mills, The Mill House, Albion Lane, HU10 6DN, Willerby, United Kingdom
- 01482 247365
- www.quickline.co.uk
Excellent service.
Recently had two engineers come out to install some equipment, both Adrian Issac and Rob Young had excellent customer service and were extremely polite.
Adrian, who did the main installation, did a fantastic job and went above and beyond to ensure the job was done and the internet could be installed.
I’m extremely pleased with the service and would highly recommend.
Date of experience: 14 January 2025
Great service
Just had my new quickline internet installed. The 2 technicians, Keane P. And Rio W. were polite friendly andd knowledgeable. Great service thanks chaps
Date of experience: 15 January 2025
Swift and professional
Swift, professional installation by Louise B of Quickline broadband. No mess, no issues. Immediate connection of 4 x bandwidth and less than a quarter of the monthly cost!
Date of experience: 14 January 2025
Very unpleasant cold caller
Very unpleasant cold caller. Seemed highly plausible and legitimate to start with. I don't accept cold callers as a rule but listened to what he had to say. As soon as I said I wanted to look into him and his service more before I discussed it further, he became pushy and rude. He treated me like I was stupid and was extremely unpleasant. I've looked it up, and some of what he said was true but a lot was a complete lie. You should be ashamed of your approach Quickline. I shall certainly not be using you!
Date of experience: 14 January 2025
Ricky was superb
Ricky was superb. Very knowledgeable and helpful. A credit to your company
Date of experience: 14 January 2025
Very happy with Quickline
Very happy with Quickline. Great customer service, everything explained well. Installation was carried out on time, I received text messages keeping me informed and updated giving me a time slot. Very quick and neat with consultation with regard to the positioning of the equipment. Friendly and helpful throughout
Date of experience: 13 January 2025
Polite and Efficient Engineer
Matt was very polite and helpful, sorted out the issue very efficiently and spotted other issues he then resolved on his visit.
Date of experience: 13 January 2025
Lead installer Louise B was extremely…
Lead installer Louise B was extremely efficient and knowledgeable and the installation of fibre went perfectly. 2nd installers Luke k & James B did a great job making sure the wiring was installed as per my directions
Thank you
Date of experience: 13 January 2025
Very helpful and polite team
Very helpful and polite team. Considerable care over position of equipment for my benefit.
Date of experience: 09 January 2025
Quick and efficient installation.
They were keen from day one and came up with a quick installation date ( about 10 days ). Matt R. and Luke P. arrived on time and were very helpful and not trying to rush and get finished. One was a new installer on his final training installation ( Luke, I think ) and the other was a supervisor / instructor ( Matt, I think, but it could have been the other way around. Nothing was too much trouble for them and they did a tidy job.
So far, my only issue is that whilst I sometimes get up to around 150bss, most of the time it is around 100mbs and sometimes as low as 35mbs.
I will monitor it fe another couple of weeks and then maybe speak to Quickline.
Date of experience: 19 December 2024
The engineer was very helpful and…
The engineer was very helpful and explained everything. Took his time and run various tests to make sure he got the best signal possible.
Date of experience: 11 January 2025
Kye A - excellent service provided!
We had quickline installed this morning. The engineer - Kye A, was professional, polite and did an excellent job. He made sure we were happy with everything before he left and the speeds are as promised! Definitely reccomend.
Date of experience: 11 January 2025
So far so good
So far so good, the team of 3 installers, Kyle A, Louise B and Dan D, arrived within their allocated time slot and from the moment they arrived they were polite, and professional. They went above and beyond to ensure the install was completed as I wanted which wasn't easy. The broadband is currently working well, and I will review that in six months to confirm it is still good. Thank you to the install team for a great service.
Date of experience: 10 January 2025
Non existent customer service
I have had to contact Quickline 4 times since our FTTP was installed.
The first times was due to the wider issue they had with their service, and apart from a few messages on Facebook messenger and a call back a day later, I never managed to get through to a member of the technical support.
The third time I called them was due to an overcharging issue, the billing team refunded me but I received no communication from them either.
And today… yet again… the broadband is not working and I’m on hold getting through to their 24/7 no service.
Absolutely poor customer service, and as someone with 14+ years of Telco experience, it’s embarrassing having to rely on their monopoly of decent rural broadband in Lincolnshire, with barely any customer service. Sold a dream cones to mind
Date of experience: 11 January 2025
Reply from Quickline Broadband UK
David K who installed my broadband was…
David K who installed my broadband was fantastic. Arrived as planned, was courteous and professional. It was a tricky installation but he persevered to ensure i was set up and working. Since that I've been working from home without a problem. Thank you David you are a credit to the company. I have a kettle now so can make your a brew if you're passing. Thanks again.
Date of experience: 03 January 2025
Regularly without an internet …
Regularly without an internet connection from day one, 6 hour install time, revisit to fix issues, 6 hours on site again, constant interruption of connection (M.O.D. activity was the excuse), technical helpline never answer the phone directly, the last straw ... 12 days without an internet connection, cancelled my direct debit, left me to strip out their equipment. Plusnet was our new chosen supplier, router in the post, 2 min to connect, never let me down and £5/month cheaper. Quckline is a 0 out of 10 company, avoid for your own peace of mind.
Date of experience: 10 December 2024
Reply from Quickline Broadband UK
Slow start, but we got there…
Not quite full five stars, this is due to the ability to get through to anyone in Customer Services… connection took a little longer than planned, once connected it was a little hit and miss, disconnecting a lot, whilst the engineers spliced other neighbours into the system, but once settled, it’s great!
Date of experience: 01 October 2024
Superb service!
The service I received was amazingly good. The member of staff, Tina, was quick and efficient. She took the time to explain what she was doing and I was so impressed with her care and attention.
Date of experience: 28 November 2024
My internet has been down for over 11…
My internet has been down for over 11 hours with no information about when it was to be sorted and now they just screen calls so I can't get any update of the problem very poor and very frustrating
Date of experience: 08 January 2025
Reply from Quickline Broadband UK
First class installation from Chloe and Dan
We have had two lovely people come out to install our Internet today. Chloe D and Dan D they we absolutely amazing and went above and beyond to get us set up. They talked us through every step they were taking and consulted with me before doing anything. They also gave themselves more work to ensure the cables were aesthetically pleasingly. They stayed and didn't leave until we were all set up and running. They were very professional and respectful of our home.
Date of experience: 08 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people write reviews about real companies.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.