Quickline 

Scammed me. Explained I had a data sim contract for broadband. They offered free service until I'm free of the contract. Then billed me £36 claiming that doesn't count because it doesn't state broadband. I didn't even give them my details, they saved them from a previous attempted install so have now committed fraud using unauthorised recurring payments. Now they are ignoring my cancellation requests. Also, clocked 160mbps on install, but deliver 6mbps at best. Garbage.

Date of experience: 16 April 2024

Please be very careful signing up to this company. When things go wrong, they are terrible and their lack of customer concerns is rather shocking.
I am registered with them as a 'Vunerable customer' and I was made so many promises and assurances how I would be prioritised if there was ever a problem. I have a rural address and the mobile signal often fails ... But, Quickline, so it transpires, think it acceptable that I'm now to be left without an Internet connection for at least 9 days. (That's working on the assumption they will turn up this time)?
They informed me that I had an engineer's appointment for today Thursday 18th April. They didn't turn up! I have now been informed they will now try on Monday 22nd April My Internet went down on the 13th!

Today, when I finally got through to customer services and reminded them that I am a registered vulnerable customer who had been promised to be prioritised, they simply replied, had I not been a vulnerable customer I would have been waiting much longer for repairs!
So let that sink in!

If you have no worries being without the Internet for a couple of weeks if or when it goes down, then this company may be for you?

Thankfully, I decided to road test all their fantastic pre-sale promises and only signed up to the rolling monthly contract. Phew, thank goodness for that.

Date of experience: 18 April 2024

Absolutely shocking customer service, the worst. if you want a stress free life, use another company,

Date of experience: 18 April 2024

Looks like I dodged a bullet looking at reviews
Been waiting since December to get full fibre in my area got a date and a installation date by email
Guy turned up one Sunday and did a poor sketch on a scrap piece of paper of where they place the cable under my front lawn I signed it and if he went 2 days prior to the internal install still no one been to lay the cable to my property I rang them they assured me it will be done
I rang the day befor install as wasn’t convinced they checked again and they said had I signed a dig form I said well I signed a sketch
Well basically that was there excuse and it would not be done on the agreed time
They could do a dry install and have to wait for my Garden to be dug to finish it off

I told them not a chance and told them to cancel the lot I’ll stay with Vodafone and my 80mbps

I beginning to think this company is basically taking the gigabyte grant money for the dig making excuse why it’s not been done you cancel they still get the funding

Stay clear you have been warned

Date of experience: 11 April 2024

Been with quickline for nearly a year. I can't wait until my contract is up. The speed of the internet is actually great WHEN it works.
You ring their phones, no answer, no reply to messages, appalling customer services.
Internet constantly has issues, always ping issues or dropping out completely and with being unable to actually contact anyone, your stuck in a contract without internet.
Joke of a company, don't fall for their lies of 'good internet speeds' or 'good customer service'..

Go to EE

Date of experience: 05 April 2024

Terrible internet speed and regularly drops out of connection. Really wish I hadn't moved to them, Sky was far better.

Date of experience: 04 April 2024

Waited for 5 weeks for an install, no communication between the sign up to the day of install. I had to call the morning of the install (9am) to see if they were coming. They ensured me that they would be here today but couldn't give a time. At 3:15pm they called to say that the engineer was still at the first job of the day!!! They then went on to say that they couldn't re-book me for another 4 weeks, now I have to go grovelling back to my current ISP to ask if I can stay.
I'd give zero stars if I could.
Terrible from start to finish.
Do not use!!!

Date of experience: 04 April 2024

Either sort out the router or take it out, totally fed up of rebooting won't connect to iPhone.
Useless.

Date of experience: 31 March 2024

Fault reporting gets slow response. My experience after having this service for 1/2 a year or so. Short outages happen regularly sometime notified in advance but often not. The network is reasonable when running but in reality when the service unpredictably stops so often I cannot see how I would manage even with my low usage requirement's without a back up option.

Date of experience: 30 March 2024

Installed it ok and had brilliant speed next to router but go upstairs and no internet at all. Tech support admitted they use poor cheap routers and said I could pay £10 a month extra for a booster.
No problem cancelling although had to disconnect and remove equipment myself

Date of experience: 10 January 2024

Luke P and Shaizad were exceptionally helpful and professional when upgrading the router in my house. They were very quick and efficient and the wi-fi is working brilliantly.

Date of experience: 27 February 2024

I agreed to switch to quicklines new FTTP service as they promised a better connection than my current supplier. I signed the contract they sent me and agreed to an installation date. On the agreed installation date my wife took the day off to wait for them and no-one turned up. The following day during a call with their customer services (when I finally managed to get through) they told me they had been to my house and installed into my kitchen which I was apparently there for but they had red light issues on the router and couldn't fix it as I had to go out, in actuality none of the above happened the fibre cable is still wrapped up around my 4inch waste pipe where the guys who installed the wire left it, now waiting to see if they turn up on the next agreed date, needless to say if they don't turn up they won't be coming after all as I will cancel and stay with my current supplier on a slow copper line.

Date of experience: 28 February 2024

Very poor communication.
Provided several different dates for engineer visit, told the engineer had visited when he hadn't, asked for an email confirming my last call with customer service-this didn't arrive, gesture of goodwill not followed up, two further emails not acknowledged, engineer plan lacked detail and follow up questions not answered. Expected to agree to groundworks on my property with lack of detail.
Not even managed to set up with them yet and it's already proven a poor customer journey. I have no idea what stage I'm at with set up due to the lack of contact from them.

Date of experience: 19 February 2024

I have just had these people at my door, I strongly object to cold calling and don't recommend any company that resorts to these tactics

Date of experience: 21 February 2024

Paul kept in regular contact detailing eta. Carried out the installation very professionally offering expert advice whenever asked. Really happy with job.
Thanks Paul

Date of experience: 15 February 2024

Agreed to trial following cold call. Given an installation date via email. Having taken the day off work and waited in all day they failed to show. No communication from the company and no way to speak to anyone. I suspect I am one of many that have allowed the company to claim government grants but never provided an actual service. Seems to be many of us in the same position.

Date of experience: 13 February 2024

Luke P and Kylie fitted our new BB today. Excellent communication and a neat job. Now enjoying x5 times the speed I previously “enjoyed” from my BT copper connection.

Date of experience: 13 February 2024

Hi
Had my Quickline fibre fitted today by FIN AND DAVE ,they did a fantastic job and explained everything to me and showed me what to do , they were very good at there job and would recommend them and give them 10/10
Many thanks
Giuseppe tolomeo

Date of experience: 30 January 2024

Their 'just keep cold calling' sales strategy is abhorrent & stinks of desperation. Nothing short of harassment in my area at this point. Horrible company.

Date of experience: 29 January 2024

Thank you to Paul and Luke C for repairing our internet never had it so fast. X

Date of experience: 29 January 2024