Swift caravans, motorhomes & holiday homes Reviews 818

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TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Would just like to say a massive thank you to Danielle and Wayne at Swift for sorting out in a week, an issue with a glue stain on my caravan bathroom wall of my new Swift caravan, that l purchased 9 months ago from Grantham caravans, who sadly couldn’t sort the issue out for me. Danielle and Wayne were both kind understanding and very knowledgeable and are a credit to the Swift customer service team in my opinion. l can’t thank you both enough. One very happy customer guys ����������

Rated 5 out of 5 stars

Re: second recall on rear top lockers carrera 122 I have already given a top review, Swift service team were second to none worked spotlessly and left the van spotless when they left both of them are a credit to Swift

Rated 5 out of 5 stars

They dealt with our issue promptly and efficiently. Customer service was excellent and we were kept informed of the progress. The engineer replaced the toilet and we wouldn’t have known he’d been in our lodge if he hadn’t left a note! All in all we were extremely pleased with the whole experience.

Rated 5 out of 5 stars

I made my decision on the well professional engineer well man I’m very experienced in this job. I was very proud to be in this company when he was carrying out the work I would recommend WAYNE as an excellent fitter.


Company details

  1. Holiday Home
  2. Manufacturer

About Swift caravans, motorhomes & holiday homes

Written by the company

Come and find your dream caravan or motorhome at Swift

We’re committed to making the finest quality award-winning leisure products that provide you with enjoyable holiday experiences time and again.

Explore our range

Swift caravans, motorhomes and holiday homes

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Re Recall

Re: second recall on rear top lockers carrera 122 I have already given a top review, Swift service team were second to none worked spotlessly and left the van spotless when they left both of them are a credit to Swift

Date of experience: 13 March 2025

Rated 5 out of 5 stars

Andy was extremely polite…

Andy was extremely polite ,knowledgeable and professional and hopefully has rectified the problem 🤞

Date of experience: 20 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Paul

Thank you taking the time to leave a 5 star review, we are pleased you found Andy to be polite, knowledgeable and professional & he was able to rectify the issue you were experiencing.

Your kind words are very much appreciate & have been passed on to Andy.

Wishing you a wonderful 2025 season making lots of happy memories.

The Swift Group

Rated 5 out of 5 stars

Amazing manufacturing

Amazing manufacturing, warranty and service is impeccable

Date of experience: 20 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Chloe

Thank you for taking the time to leave your glowing 5 star review, we are thrilled you are happy with your Swift and the service we offer.

Your kind words have truly appreciated.

Wishing you a happy 2025 season in your Swift making lots of wonderful memories.

The Swift Group

Rated 5 out of 5 stars

Would just like to say a massive thank…

Would just like to say a massive thank you to Danielle and Wayne at Swift for sorting out in a week, an issue with a glue stain on my caravan bathroom wall of my new Swift caravan, that l purchased 9 months ago from Grantham caravans, who sadly couldn’t sort the issue out for me. Danielle and Wayne were both kind understanding and very knowledgeable and are a credit to the Swift customer service team in my opinion. l can’t thank you both enough. One very happy customer guys ����������

Date of experience: 19 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Mrs Freeman

Many thanks for taking the time to leave this glowing 5 star review.

We are delighted both Danielle & Wayne were able to assist you with the issue you were experiencing, your kind words are very much appreciated and have been forwarded on to them both.

Wishing you well and a fantastic 2025 season making memories in your Swift.

The Swift Group

Rated 5 out of 5 stars

Reasuring assessment

Reasuring assessment. Was polite, professional and courteous.
Swift do need to confirm visits though, before turning up. Had no knowledge of the arrival.

Date of experience: 19 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Lee

Thank you for taking the time to leave us a 5* review.

We are pleased the engineer has been able to assist you and we do apologise of the short notice. Swift do aim to notify our owners of upcoming visits and we do apologise if we was unable to reach you.

Now the issues are resolved we hope you enjoy the 2025 season.

Thank you

The Swift Group.

Rated 5 out of 5 stars

I want people to know get in the right person for the right job makes everything much easier

I made my decision on the well professional engineer well man I’m very experienced in this job. I was very proud to be in this company when he was carrying out the work I would recommend WAYNE as an excellent fitter.

Date of experience: 17 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello

Thank you for taking the time to leave a kind review for Wayne.

Its great to hear feedback from our owners and we are pleased to hear Wayne has looked after you and resolved the issues.

Wishing you all the best for 2025 season.

Thank you

The Swift Group.

Rated 5 out of 5 stars

Great job on a remedial fix

Great job on a remedial fix, that we didn’t even know may be a future issue.
The work was carried out by Steve & Dave who were great � 🙂
Love our swift carrera

Date of experience: 13 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Mark

Thank you for taking the Time to leave Dave and Steve a 5* review.

Its always wonderful when Swift owners praise our Team of engineers and we are pleased Dave and Steve have assisted you with your Carrera.

Your kind review will be passed over to the Teams at Swift and we hope you have a brilliant 2025 season.

Thank you.

The Swift Group.

Rated 5 out of 5 stars
Verified

A professional company

They dealt with our issue promptly and efficiently. Customer service was excellent and we were kept informed of the progress. The engineer replaced the toilet and we wouldn’t have known he’d been in our lodge if he hadn’t left a note! All in all we were extremely pleased with the whole experience.

Date of experience: 07 February 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello

Thank you for taking the time to share your experience and leave a positive review.

We are delighted to hear your feedback and we are pleased our Engineers and Customer Experience Team have been able to assist you and rectify your issues.

Wishing you all the best for the 2025 season.

The Swift Group.

Rated 1 out of 5 stars

Swift can’t even give a straight answer. AVOID THEM

This reply will mirror your reply to my last review as you STILL DO NOT answer my questions.

1. Why can’t a swift caravan be taken back to a Swift Approved dealership like car companies do for warranty work.
2. Why do you say you came out as a gesture of good will, when you clearly go out to do repairs etc as some other reviews state, and your vans have signs on the stating this.
3. You say a small snagging list, there was over 15 issues on a brand new caravan that should not of been there inc a hole in a table, wiring done incorrectly so lights would works, faulty control panel, shower not sealed etc etc, these wasn’t little snagging things these were major things that should of been picked up before leaving Swift let alone the dealership. There was no quality control at Swift or the dealership
4. We was NOT told by the dealership at the caravan show we would have to take it on a over 250 journey back to them to have any works done, anyone in the right mind would of purchased from a local dealer if they had been told this, esp if they don’t tow.

So please stop fobbing me off with your excuses, Swift have cost me money because you don’t do the decent thing and allow your flawed caravans go back to any Swift approved dealership for warranty work. I myself work for a large company who allow people to take things back to a local place, not have to travel further if it’s the companies fault.

So NO my review doesn’t mirror previous, but is asking the same questions as above as you don’t answer them.

Date of experience: 13 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello James

As previoulsy advised several times via email and through your multiple reviews The Swift Group offer a comprehensive Back to Base warranty policy which stands with your chosen purchasing dealership. You are welcome to contact Swift Approved Dealerships & Service Centres more local to yourself, however they are not obliged to assist you. Your warranty policy and contract of sale stands with the dealership you chose to purchase from.

Swift offered to send one of our Engineers to you on a goodwill basis as we were aware you did not tow however as advised this was a one off occurrence and any future warranty issues needed to be raised through the correct channels as advised in the Terms and Conditions of your warranty agreement. Our Mobile engineers do work off site however the engineers assist with Holiday homes and lodges.

I appreciate the snagging issues you had experienced however these issues have now all been rectified and any outstanding issues are being dealt with by your dealership who will put a plan of action in place. As mentioned numerous times the cost of transporting, towing or moving the caravan by any means to or from the place of repair is the responsibility of the owner. This information can also be found in your handbook on page 19.

Swift were informed by your dealership the Terms and Conditions of the Back to Base warranty policy was thoroughly explained at the time of purchase and during handover, if you believe this to be incorrect then this will need to be raised directly with your dealership.

Again please accept our apologies for the issues you are experiencing with your Elegance Grande, please be assured Swift are here to support both our network of Swift Approved Dealerships & Customers with their warranty rework during the warranty period.

The Swift Group.

Rated 5 out of 5 stars
Verified

Missing Swift plate

Excellent service following my request for the Swift plate which was missing from my Motorhome. Peter in customer service was very good in dealing with my enquiry and kept me updated every step of the way. The plate is now displayed on the passenger side B pillar as instructed by Peter

Date of experience: 13 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Paul.

Thank you for taking the time to leave Pete a 5* review, your kind words will be passed to Pete and the Customer Experience Team.

Wishing you all the best for the 2025 season.

Thank you

The Swift Group.

Rated 5 out of 5 stars
Verified

I requested an old manual for my…

I requested an old manual for my pre-loved 2006 caravan and was sent one by return of email. Very helpful service.

Date of experience: 13 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello

Thank you for taking the time to share your experience and leave our Customer Experience Team a 5* review.

Its always wonderful to hear positive feedback and we are pleased the Team have been able to advise and assist you.

Wishing you all the best for the 2025 season.

The Swift Group.



Rated 5 out of 5 stars

Andy.W did all the required jobs…

Andy.W did all the required jobs quickly and with no fuss. He even did a couple of other things, which had only just occurred because of the warm weather. He was friendly and efficient and came when we expected him. Very happy with the service

Date of experience: 11 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Andrea

Thank you for taking the time to leave a positive 5* review for Andy,

Its a pleasure to hear feedback from our owners and we are pleased to hear Andy has looked after you and resolved the issues with your Moselle.

Wishing you all the best for 2025 season.

Thank you

The Swift Group.

Rated 5 out of 5 stars

Good Service from Steve & Dave

Steve and Dave came to house today to carry out recall work to rear lockers. Both were really nice and friendly and went above what i expected to carry out required work and other minor snags we had in the van. Many thanks.

Date of experience: 11 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello

Thank you for taking the Time to leave Dave and Steve a 5* review.

Its always wonderful when Swift owners praise our Team of engineers and we are pleased Dave and Steve have assisted rectified the issue with your lockers.

Your kind review will be passed over to the Teams at Swift and we hope you have a brilliant 2025 season.

Thank you.

Rated 5 out of 5 stars

Wayne arrived today to do some minor…

Wayne arrived today to do some minor snagging on my Trekker X , he was thorough and timely, Wayne is a credit to your company!!

Date of experience: 27 February 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Neil

Thank you for taking the time to leave a kind review for Wayne.

Its great to hear feedback from our owners and we are pleased to hear Wayne has looked after you and resolved the issues.

Wishing you all the best for 2025 season.

Thank you

The Swift Group.

Rated 1 out of 5 stars

Avoid Swift Caravans and their Warranties.

Following my previous reviews of Swift, i would stick to my AVOID AT ALL COSTS advice.

Have now had to eventually give in and pay £500 out of my own pocket to have my van picked up and towed “Back to Base� as the warranty states to have work done that is under warranty and has been a issue since day 1 of collection of the Elegance Grande (theres nothing elegant or grande any more as its been problems since day 1) What should of been a happy new Caravan has turned into a nightmare.

Why cant a Swift caravan be taken back to a Swift Dealership anywhere like car manufacturers do with their car warranties, is beyond me. Especially if brought at a caravan show where you go and purchase the best deal, turned out a bad deal for us with the extra costs ive now incurred to go Back to Base.

Never again would i buy off Swift even out of principle. This has been on going for over 12 months and still not rectified but am having to pay out £500 to have warranty work done.

Date of experience: 06 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello James.

This review mirrors your previous Trust Pilot Review & we have explained in our response & in emails directly to you that our warranty policy is "back to base" as outlined in the Terms & Conditions.

We fully understand and appreciate your caravan is sited and you have no means to tow, however the Terms & Conditions of our Warranty Policy apply to all of our customers.

Swift have tried to accommodate your needs and in the past as a gesture of goodwill we have arranged for a Swift Engineer to visit you on site to assist you, however you were made aware that any future warranty issues would need to be addressed by your purchasing Swift Approved Dealership.

As advised in the Terms & Conditions of the Warranty Policy which is outlined in the Owners Handbook the cost of transporting, towing or moving the caravan by any means to or from the place of repair is the responsibility of the owner.

Again please accept our apologies for the issues you are experiencing with your Elegance Grande, please be assured Swift are here to support both our network of Swift Approved Dealerships & Customers with their warranty rework during the warranty period.

The Swift Group.

Rated 5 out of 5 stars

Steve and Dave turned up to do the over…

Steve and Dave turned up to do the over head lockers recall excellent job done ✔� � �

Date of experience: 04 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Bev

Thank you for taking the Time to leave Dave and Steve a 5* review.

Its always wonderful when Swift owners praise our Team of engineers and we are pleased Dave and Steve have assisted rectified the issue with your lockers.

Your kind review will be passed over to the Teams at Swift and we hope you have a brilliant 2025 season.

Thank you.

The Swift Group

Rated 5 out of 5 stars

Dave’s Experienced Visit

Dave was polite and very experienced in his work. All my faults were dealt with very professionally and friendly even with my excitable Spaniel’s attention.

Date of experience: 05 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Jane

Thank you for taking the time to share the experience you have had with our engineer Dave its great to hear positive feedback and fantastic to hear your Spaniel had a friend for the day.

We are pleased to hear Dave was able to rectify the issues you have highlighted and the faults have now been addressed and reworked.

Your support is much appreciated

Wishing you all the best and we hope you enjoy the 2025 season.

The Swift Group.

Rated 5 out of 5 stars

Steve & Dave rocked up at my home…

Steve & Dave rocked up at my home address to carry out some recall warranty work at very short notice, but they did call to ask if it was okay to attend, lucky I was working from home. Both chaps were super friendly and efficiently cracked on with their work on the drive way. They even went out of their way to help solve a couple of other snagging issues, and put me directly in touch with Corky who was supper helpful resolving a tank heater issue. No complaints at all, great to receive such good service.

Date of experience: 03 March 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Ryan

Thank you for taking the Time to leave Dave and Steve a great 5* review.

Its always fantastic when our Swift owners praise our Team of engineers and we are pleased Dave and Steve have assisted rectified the issue and carried out an excellent job.

You're praise has been passed to the Teams at Swift and we hope you have a brilliant 2025 season.

Thank you.

The Swift Group

Rated 1 out of 5 stars

If I could I’d give it -5 *s

If I could I’d give it -5 *s.
Swift Kontiki 794, worst piece of rubbish build I’ve ever encountered. Cost me an arm and a leg, when you pay +£90k you expect that it stays in one piece for at least one outing!

Anyone in their right mind should run a mile when they see the word swift.

Out of 8 outings, I had to abandon 6. From the panels falling off the wall to the sat nav not working, the the heating controls and thermostats not working, to the blind being broken to the taps leaking, to the clean water pump being positioned in a place where it’s ripped off going over a road hump, to the battery going flat (Fiat recovery great) the list was endless, it spent more time in repairs than on my drive, the carpets disintegrated, only one pig tail connected. The shower fitments came loose, the door handles came loose, the clips holding the blinds fell off, the windows took several times to push open, the skylight opened but would not close, the covers on the skylight fixing screws fell off on the motorway, the garage door locks stuck when you opened them you had to manually push the locks back.ineven had to have a new habitation door and a new habitation fly screen. And a new reversing camera.
I was in two minds to take it to beachyhead, put it in drive and watch it fly down to the rocks.
Ok it was all repaired, and who ever has it now has a 21 month old motor that might never suffer another problem, but you simply can’t trust Swift..
Bought April 23 gone February 25. I’ll n3ver have another Swift as long as I live.

So you now see the generic response below. Oh dear we are sorry, but you got it repaired by the dealer, well frankly that’s not good enough, from a purchase price of £96,600 plus an additional £5250 for hydraulics, I have lost £17,600 in value, £5250 for the hydraulics, 6 holidays of 28 days each, at a cost of £1440 each holiday, 6 times catching a train after dropping off the motorhome to sit in the dealership for days £48 per train, 6 taxis at £10 from home to Stoke Station, £13
4 times for tea and toast at the dealerships cafe, £68 for lunch in a restaurant near the dealerships.
As a multimillionaire, this is pin money, had I not been wealthy I may have been in financial trouble, I wonder though should I make a claim for loss against Swift? Would they accept service or go to court, should I go to court bring my family a news paper reporter with me and even if I lose, tell, the story of parts falling off the top of the range motorhome on a motorway endangering other motorists. I will have to consider this and see what my legal team has to say, that’s when I get home from being on holiday without a motorhome.
It’ll make great reading on motorhome fun that’s for sure..

Date of experience: 03 November 2024

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Phillip.

Thank you for taking the time to share your experience.

We are deeply saddened to hear your experience was not great and we appreciate your disappointment and upset. I am pleased however you was supported by your dealership who helped rectify the issues you had encountered.

The feedback from your review will be forwarded to the relevant Teams at Swift for lessons learned and what further and what further we can do to improve. We do take all feedback on quality seriously and review it against our standard and reliability and our test and inspection regimes.

Again please accept our apologies and we wish you all the best for the future.

The Swift Group.

Rated 5 out of 5 stars

Swifts after sales great service

We recently purchased a swift lodge and there were several issues/defects that needed resolving/correcting.
Swift quickly made arrangements for an engineer to attend and rectify the defects.
Jake (Swift Engineer) was very helpful, he was very knowledgeable and explained things clearly, he listened to our concerns and reacted in a very positive way, the rectification work was completed to a very high standard, and before he left he showed us the work to ensure we were happy.
Jake also liaised with Swift head office to help resolve several other outstanding issues, Jake was exceptional and we ask that he returns to complete the remaining outstanding works,

Date of experience: 25 February 2025

Swift caravans, motorhomes & holiday homes logo

Reply from Swift caravans, motorhomes & holiday homes

Hello Russel.

Thank you for taking the time to share the experience you have had with our engineer Jake.

It's always wonderful to hear positive feedback from our owners and we are pleased Jake has been able to rectify the issues you had experienced with your lodge.

Your support is much appreciated

Wishing you all the best and we hope you enjoy the 2025 season.

The Swift Group.

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