Sygic Reviews 561

Says it works with Apple CarPlay but it does not

Date of experience: 17 January 2025

I have been Sygic user for many years (starting on my Nokia E72 with Symbian), always happy with the app. Recently - one or two years? - hey have literally zero customer service. No response for several months despite several reminders, only some automated response, somewhat like: "We can see in our system that your request has not been solved yet- is it still valid or was it solved by one of the recent updates?". I had lifetime license, I switched to annually payed Premium+, I am generally happy with the app but I am very disappointed with their customer service which I would expect for payed app. I am just one step from changing Sygic for anything else.

Date of experience: 16 January 2025

Trialed the premium+ version for a couple days and can only say it's an OK app, but I wouldn't pay for it. There are other free apps that are just as good and in many cases better. Routing seems to be as good as the others but the navigation guidance nearly got me lost and it was only because I was on a familiar route that I avoided the guidance errors. If I was not familiar I would only ha e noticed if I watched the map. Not a good idea. The errors occurred at slightly more complex junctions and the guidance was somewhat confusing. It recognised my home post code but gave a different town location and when I got closer to home it seemed to lose the plot and started routing round in circles. Speed camera warnings were on point but some of the junction turn instructions were very quick and almost on top of the junction. There were a lot of missing road works but I guess that would be down to user's reporting them.

Date of experience: 09 January 2025

Paid for Motorhome app. Cannot log in without product code. Sent email asking for code. Standard answer "we'll respond in 3 to 5 days". Over a month later and after three more emails NO RESPONSE WHATSOEVER!!! Going back to Credit card for a refund.

Date of experience: 02 December 2024

I have several premium lifetime license from Sygic, now you have to pay for voice guiding for a long time. Also when I drove in Italy to a wedding in Toscane, they send me via an a steep narrow hill downwards with some difficult corners (even no paved road option was on), with no space to pass an upcoming car. Luckily I have some off road skills. When tou have no experience it could be dangerous when your car is not suitable for this kind of road. Also Sygic completely for lost in a small village near the end destination with roundabouts and had problems rerouting. People over there hardly don't speak English there. When I drove back I used Google maps and it did not offer this route back via the steep hill, just via regular roads. Sygic lost my trust as a satiafied customer in the past. Never again.

Date of experience: 05 August 2024

I agree with poor reviews on this product. Thought I'd give it a go after Co-Pilot & Tom Tom Truck both of which were fine. Sygic Premium with traffic failed early on. 1. My speed was not showing. 2. Speed limits were wholly wrong, not detected, out by 20 mph or so slow to change, a mile may have been covered before altering. If you missed a speed sign then Sygic is not there to help. Three months of trying to communicated by e mail (no phone number) have resulted in no suggested remedies other than their team will look into it. I tried a reinstall but it made no difference. Motorhome with trailer using an iphone on 18.1.1 with a wifi Carpuride screen travelling Europe.
So back to Tom Tom Truck & all working well. I paid for a service not provided by Sygic. Asked for a refund which was ignored. Although recommended by a HGV driver my experience was very poor & I would advise against buying.

Date of experience: 16 December 2024

You might think you have a working edition when you buy Premium, but NO!!!.

I bought the Premium version, lifetime, I bought caravan version, and hoped everything was working, but when I should use it, I found out that Android Auto also costs money. You have to buy an additional version for that too.
Everything single thing in Sygic costs money, money, money.
Don't buy
I will go back to Google Maps.

Date of experience: 08 December 2024

Updated as requested, and now it freezes, reinstalled the system and now working, but I do not need house numbers, 1 not accurate 2 ruins the view, 3 can I remove them.

Date of experience: 18 November 2024

Does not have up to date maps. They did not even have the major hospital in the area, or fair grounds. No refund for canceling. They want you to get them the mall information so they can improve. Don't answer emails except to ask you to go out and do the research.

Date of experience: 17 November 2024

Paid for lifetime-licence. Sygic removed voice-guided navigation in an attempt to force loyal customers to upgrade to Premium+. App is now useless. This is a company that don't care much about it's customers and the CEO Martin Strigač doesn't understand that lifetime means lifetime.

Date of experience: 31 October 2024

Whatever you do -DON’T BUY THIS. It would be zero but then you can’t write a review 😡 tried trial of motorhome satnav didn’t work with CarPlay. Bought premium version - did “work” ish. But wouldn’t fully complete the announcements. Just got back from France/Germany where it would just crash. Paid for traffic too. Had to rely on Google and hope there were no low bridges etc. Absolute rubbish. Tried the Help to resolve issues - no use.

Date of experience: 01 October 2024

Paid for premium, however it won't let premium work, can call, them, can't cancel my account yet. I will manage too, and I will call Barclays to cancel the payment, scammers. AVOIS

Date of experience: 07 October 2024

Their nagware in purchasing premium plus is like a virus you can't get rid of it. I was another sucker that bought the premium lifetime then had it downgraded to a lower value with a new premium which it constantly nags you to upgrade to.

Date of experience: 24 September 2024

Beware this company doesn't use third party's to sell their software. All financial transactions are carried out in-house. When I tried to cancel an online purchase, I was met with complete silence. Only managed to get the refund months later by going through PayPal dispute process.

Date of experience: 28 July 2024

Lifetime doesn’t mean lifetime!!

Date of experience: 17 September 2024

EXTREMELY poor customer support. Mei and Rudolf should be fired!

Date of experience: 14 September 2024

I have lifetime premium for which I paid extra which included updates. Sygic moved goalposts called it sygic+
And are now charging extra again. No thank you Sygic. I'll find a different maps app.

Date of experience: 13 September 2024

+ very efficient at taking your.
money.
- Premium+ is a waste of
money, it constantly crashes
and the routes it "calculates"
are frequently next to useless
taking you down routes that
are totally nonsensical.

Camper mode add on, See
above as it routes you exactly
the same as the premium
mode but it does have the
added attraction of taking
some routes out of the
nonsensical category and
placing them into the
impassible category. They.
also throw in the privilege of
paying an extra 40 odd quid
for service! ( See + above)

The customer service is
conspicuous by it's absence.

So in summary, if you want to buy an app that works intermittently, crashes frequently, is not fit for purpose, charges for upgrades that are expensive and totally useless with the added benifit of not having any useful customer service let me recommend Sygic. They've got it down to a fine art.
Now where's my road atlas?

Date of experience: 23 August 2024

App seemed quite promising in the beginning, but became unreliable and unresponsive. Tried contacting “customer service”. Total waste of time, ignored my requests for assistance despite paying for premium. Scam Company. Avoid at all costs. Try Magic Earth instead, totally free and much better.

Date of experience: 01 August 2024

Whilst the mapping software has some advantages over Google Maps and others, their customer service does not! IT DOESN'T EXIST!

Mostly you with never receive a reply! In the rare event you do, it will be worthless and irrelevant !

Have you ever seen the advert where someone passes an empty office where the telephone is ringing? That's Sygic! No one there to respond to enquiries or complaints!

Appalling and disgusting!

Date of experience: 16 August 2024