Terra Canis Reviews 35

Food appears to be of good quality and my dog enjoys it but the customer service is abysmal. Not a single reply no matter how many emails I sent. The only way to get to them is to call them in Germany, get assailed by auto response only in German, and tried my luck tapping 0 to get through to someone who spoke some English. Subscription service equally terrible with instructions that are inaccurate and written in poor English. 7 days after order was placed and I still did not receive shipping confirmation. This is my 4th order with them but it will be my last as I’ve run out of patience dealing with German ignorance and inefficiencies. I thought being bought over by Nestle was bad enough as profits outweigh quality in corporates, but they would at least have some control over customer service. Not in this case.

Date of experience: 10 January 2025

I was so happy to find good food for my dog, she was on dry and wet Terra C. food. I was feeding her less that is written on the package because it was enough for her, but the poops were enormous. Like horse poop, but 3-4 times a day. Like from where?? The form of the poop was ok, but the size, wow? So I made a research, big poops are coming from low quality food, and contain lots of ingredients that the dog can not digest, therefore the poops are enormous. But I paid a lot of money for the quality food? Well like before lets search for the best further ...

Date of experience: 10 May 2024

I bought this product thinking I was getting something quality for my puppies. On the contrary, the food is of mediocre quality and above all pieces of plastic and wood came out from inside the can, mixed with the food. One of my puppies was drowning twice. I contacted customer service three times via email and no one bothered to reply, same via Facebook. A terrible experience, an absolute disgrace, I do not recommend it to everyone.

Date of experience: 02 May 2021