I had some difficulties in my order due to the manufacturer sending the wrong tile. Tile Direct managed the issue with perfect customer service! Thank you!!
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Good price and timely delivery. Not as easy to track when shipped and delivery route but sufficient tracking.
Be aware that even if damaged tiles are not reported within 48 hours, tiles direct are not interested. I had a delivery 3 weeks ago in preparation for updating a bathroom. I checked the obvious tiles, only covered with bubble wrap which were okay. The professional installing the bathroom today noted 2 boxes majorly damaged
Contacted tiles direct only to be told repeatedly I needed to check all tiles within 48 hours. Can I question this policy as I don't want open tile boxes lying about awaiting installation by the professional who is extremely busy. Sadly, I really loved the tiles but had to buy replacements today to allow completion of bathroom.
Needed one more box of tile to finish a project. TilesDirect made sure that the correct lot number was communicated to the supplier so the material color would match. They also got the additional box shipped very quickly so the project t delay was minimal. Thank you!
Company details
- Interior Designer
- Bathroom Remodeler
- Bedroom Furniture Store
- Business to Business Service
- Construction Company
- Day Spa
- Flooring Contractor
- Furniture Store
- Handyman
- Kitchen Supply Store
- Living Room Furniture Store
- Promotional Item Store
Information provided by various external sources
Browse our vast collections of tiles which contain many different designs from classical to modern in aesthetics such as porcelain, ceramic, glass, natural stone, cement & more! Our company creates relationships with the finest tile manufacturers in the world so that we can distribute these great materials to you.
Contact info
23806 Companero Dr, 32776, Sorrento
- 407-730-0025
- support@tilesdirect.net
- www.tilesdirect.net
Verified
Sandy the customer service rep made it amazing
We received the wrong tile sample but customer service rep went above and beyond to remedy it. Sandy was absolutely fantastic in every regard.
Date of experience: 07 September 2023
Verified
Wonderful Experience
I previously had a terrible experience with a different tile company that lied to me about availability of items and delivery times and was unresponsive to emails. Then I found TilesDirect and it was an absolute pleasure ordering from them. Everyone who works there is lovely, competent, incredibly helpful, and shows genuine regard for their customers. I was always kept up to date on the status of my order, and they accommodated my schedule when it came time to schedule delivery.
Date of experience: 10 August 2023
Verified
Verified
Everything was on time and perfect.
The tiles came on time, with shipping easy to track.
Nothing was broken. The tiles themselves are beautiful and look just like the pictures. The sample was big enough to really get a good feel for how they would look in my living room
Date of experience: 05 July 2023
Verified
Terrific
Easy to navigate website and swift delivery of excellent product.
Date of experience: 06 July 2023
Verified
Verified
Long wait & an endcap tile was chipped
One of the endcap tiles was chipped and it took almost a month to receive order, or I would've rated a 5 stars.
Date of experience: 29 July 2023
Verified
Ordering online was quick and easy
Ordering online was quick and easy. Offering two different shipping companies was a plus! Being updated when tiles were shipped and the estimated arrival. Also, when I had a question, Sandy with Tiles Direct Support was pleasant to talk with and updated me on the delivery date! That's service!!! I received my tiles and they were packed well on the pallet. I had a few that were broken, but those can be used for small cuts. All in all, a great experience.
Date of experience: 06 June 2023
Verified
The tiles arrived quickly and…
The tiles arrived quickly and communication was great about back ordered bullnose trim. Would definitely buy from them again.
Date of experience: 05 June 2023
Verified
it took twice as long as it was…
excellent customer service some details but they solved it immediately
Date of experience: 07 June 2023
Reply from TilesDirect™
I do apologize for the delay, when the material came into us it had damages and we had to get replacement material into us before shipping. I spoke to customer service and they are aware of the damage you received from the trucking company and they will have a response to you shortly.
Verified
Great company to work with
great products, great price and GREAT communication! Also shipped quickly! This is the second purchase I have made for projects.
Date of experience: 05 June 2023
Verified
got the wrong size tiles
got the wrong size tiles, and you had to charge me restocking and shipping fees again.
Date of experience: 06 June 2023
Reply from TilesDirect™
You ordered the RDI Mother of Pearl Super White Pearl Mini Brick Mosaic from what we can tell without ordering a sample first. When you received the material you were not happy with the size of the tile and asked what the return options were. You were told about the restock fee and return shipping fee and proceeded with the return. From everything I have researched you ordered a tile and received what you ordered. Please advise if that is not a correct.
broken tiles within the packaging
broken tiles within the packaging. I have had the tiles in their packaging for around a month. i did not unpack them as I needed to transport them to another location. When i unpacked them in one box there were 6 broken tiles . They were so broken as to be useless. The box had clearly been dropped ether in the warehouse or with delivery people. It seemed strage as the packaging was substantial. Tiles Direct refused to resupply the 6 tiles free relying on a passage in their website " all broken tiles must be reported i two days from receipt". I certaily did not see that . If they want to rely on that for not re supplying after two days they should make that clearer on the order form or at time of order. I should add I paind £39 for delivery; the tiles cost £20!
Dissappointing that they could not accept my reasonning why I had not unpacked them. Why would I transport 42 loose tiles to another location.
Be aware if you buy tiles and dont unpack them for two or more days
Date of experience: 19 June 2023
Reply from TilesDirect™
This is Tilesdirect.net in the USA not the tiles-direct.com in Europe. Please post your review on the correct account. We have no affiliation with them at all.
Verified
Wonderful customer service!
I had such great customer service over the phone. The price was terrific and the tiles were delivered right on time. Would absolutely use again!
Date of experience: 08 May 2023
Verified
Great tiles, great prices, great support, great shipping times
I ordered two different tiles for a small bathroom remodel in early May. At first I was a little skeptical because the prices of the tiles seemed too low. Also, I was worried about long processing and shipping times, because the remodel was on a tight schedule. I talked to their hotline and I was given an approximate time line for fulfillment and transit after the helpful hotline agent had checked the stock for both tiles.
After just a few days, earlier than stated by the agent, I received the freight tracking number. Shipping from the east coast to the west coast was surprisingly quick. I received my tiles way ahead of schedule!
However, the pallet was partially broken and therefore two boxes of the tile were damaged. I quickly sent them a message through their website and early the next day Keith replied to it, offering to either replace or refund the damaged tiles. Again within a very short period of time, I received a tracking number for two FedEx ground packages. The replacements arrived quickly and were well packaged and protected.
Overall their great customer support, low prices and quick turnaround times were amazing! The tiles look great and I am going to give them my business anytime again in the future!
Date of experience: 08 May 2023
Verified
MY order was processed quickly
MY order was processed quickly, and delivered on time, products were packed extremely well, no broken pieces. Correspondences were prompt and accurate. thank you.
Date of experience: 07 May 2023
Verified
Good company
Good company. Just some problems with unevenly cooked tile with breakage.
Date of experience: 04 May 2023
Customer service is outstanding
Customer service is outstanding. I dealt with Whitney twice due to two separate tile issues caused by our contractor. Each time she quickly responded and looked into our options, providing detailed information. She also then followed through promptly to resolve the situation. I would highly recommend them and would not hesitate to use them again.
Date of experience: 17 April 2023
Verified
I already responded once already to…
I already responded once already to this survey. Service was great.
Date of experience: 05 April 2023
Verified
Great customer support and great product!
Your customer support was fantastic, and the fact that my client is thrilled with these tiles!
Date of experience: 05 April 2023
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