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Liam Foster has dealt with our query brilliantly after we sent a video of the problem with our toilet fittings. Victoria Plumbing are replacing the seat and Mia on the phone could not have been politer or more efficient . Thank you . Brilliant customer service all round
Placed an order and I put in the wrong delivery address that's the thing with Autofill but notice as soon as I pressed enter. Contacted them and within 20 mins and Chris had sorted it out for me, sent me email to confirm the change.
1 more thing in under an hour goods were picked and ready to go out on FREE pallet delivery. what more do you need.
Excellent customer service from Victorian Plumbing. I had an issue with a tap that I had purchased and spare parts were unavailable. Luke Kenny handled my query brilliantly and provided a perfect solution. Many thanks.
I ordered £2,300 worth of bathroom goods and unfortunately, two items were damaged, a crack in door of vanity unit and a chip on corner of cistern lid, I emailed VP that night and by 10am next morning they contacted me by phone, but I missed the call so they emailed asking if I wanted refunding or replacement. I chose replacement and it was with me the next morning at 11am. They didn’t want damaged one back. Although it was unfortunate some goods got damaged, these things are going to happen and it’s how it’s dealt with from then on. Ella Haycock was the customer advisor and she was friendly, super efficient and sorted the problem hassle free. I was so impressed by the service that I would order from VB again in a heart beat. Thank you Ella. KR Sandy
Written by the company
Written by the company
Diamond House, 41 Stephenson Way, L37 8EG, Formby, United Kingdom
Had an issue with an item that wasn’t built correctly, Fran Clover got in contact within a few days, resolving the issue by sending a replacement, thank you
Date of experience: 15 January 2025
Mia Kirby called me this evening regarding a part I require for a tap purchased a few years ago
It was great to speak to someone that was very pleasant and efficient
Many thanks Mia
Date of experience: 17 January 2025
I ordered £2,300 worth of bathroom goods and unfortunately, two items were damaged, a crack in door of vanity unit and a chip on corner of cistern lid, I emailed VP that night and by 10am next morning they contacted me by phone, but I missed the call so they emailed asking if I wanted refunding or replacement. I chose replacement and it was with me the next morning at 11am. They didn’t want damaged one back. Although it was unfortunate some goods got damaged, these things are going to happen and it’s how it’s dealt with from then on. Ella Haycock was the customer advisor and she was friendly, super efficient and sorted the problem hassle free. I was so impressed by the service that I would order from VB again in a heart beat. Thank you Ella. KR Sandy
Date of experience: 16 January 2025
The company have been really quick in replacing broken parts of our bathroom that have been broken in transit. Really helpful staff especially the lady I spoke to today Imogen Nester.
Date of experience: 17 January 2025
Awful customer service, tried to contact for over 2 weeks, all you can speak to is an automated robot, 2k worth materials purchased, not working and cheap quality want a simple question answered, no reply avoid using this company at all costs
Date of experience: 20 December 2024
Date of experience: 17 January 2025
Date of experience: 17 January 2025
Liam Foster has dealt with our query brilliantly after we sent a video of the problem with our toilet fittings. Victoria Plumbing are replacing the seat and Mia on the phone could not have been politer or more efficient . Thank you . Brilliant customer service all round
Date of experience: 17 January 2025
Imogen Nester was extremely helpful and sorted out my issue efficiently and I was very happy with the outcome
Date of experience: 15 January 2025
Site is easy to navigate...delivery was really good price as was the w/c..thanks
Date of experience: 14 January 2025
Date of experience: 17 January 2025
So easy to find products and order
Date of experience: 17 January 2025
I all ready have the same shower which I bought from Wicks quite a few years ago I just wanted to replace the old one with some thing of the same have not got round to fitting the new one yet it will look good if not better when all is finished
Thank You Colin
Date of experience: 15 January 2025
I was very impressed by Bethany Jo Carter's response to my query it was sorted out very quickly.
Date of experience: 17 January 2025
My adviser Imogen Nester was very kind and helpful, gave me requested information in seconds. Well done!
Date of experience: 17 January 2025
Easy company to deal with quality products
Date of experience: 17 January 2025
Order was delivered quickly, when I checked it a panel was damaged, we emailed the company and received a very fast response. A replacement was on its way within 2 days, excellent service. Alex Coyle was very professional, efficient and friendly.
Date of experience: 17 January 2025
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