Zoho Reviews 5,083

After working with Zoho email for 2 years they blocked our whole organisation from one day to the other without any previous warning. Their support has been incredibly slow and not helpful at all.
They claimed that we breached their TOS but failed to provide any evidence of the fact.
I still don't understand why we were blocked and this has affected a lot our small business.

Date of experience: 27 January 2025

Date of experience: 29 January 2025

I have had a great experience with Zoho Books until December. In early December our bank accounts stopped syncing with Zoho Books; this is one of the paid for features of Zoho Books. I understand that it takes time to resolve the issue but 7 weeks later, I am still being told "we are looking into the matter and we will update you as soon as possible". As this is ongoing and Zoho customer service can give me no fix date, I asked for a partial refund but was told that would not be possible. I consider this to be terrible customer service. I could run the free plan and have the same level of service that I am getting now from Zoho. I really feel that Zoho do not care about the small business owner.

Date of experience: 29 January 2025

I purchased Zoho CRM with the intention of replacing my current system, however in the process of trying to figure out how to use Zoho I discovered that mine pretty much did everything that this one did. Zoho has a clause that if you want a refund that you have to contact them within 45 days of registering, which I did, but now they are telling me that they won't honour the refund. I am still in the middle of this mess, trying to escalate this to get some resolution. I am very unhappy with them for welching on our agreement. They will probably come up with some baloney as to why they won't refund me. I was just about to mention Zoho to my business network group. I will definitely be talking to my group - but I won't be recommending Zoho to anyone!

Date of experience: 29 January 2025

What a wonderful and great options Zoho Social provides, we are amazed with it's goodness in managing the social media profiles. We love the reports provided by Zoho Social

Date of experience: 20 January 2025

Interface difficult to use. Even easiest tasks are too difficult to do, or not possible to do at all.

Date of experience: 28 January 2025

User Friendly platform for all my social media activities

Date of experience: 24 January 2025

Great application for social media management

Date of experience: 01 January 2025

Zoho, and its flagship suite Zoho One, undoubtedly offer a wide range of applications that are often so comprehensive you don’t need other tools. However, when it comes to customer service, the experience has been nothing short of a nightmare.

My email account was deactivated, and as someone whose work depends 100% on email communication, this has been a devastating interruption. I had two separate online chats with Zoho to resolve the issue, spending almost an entire day trying to get it fixed, only to leave with no resolution. Their response? A simple "we're sorry for the inconvenience," which feels dismissive and frustrating when you're facing such a critical issue.

To make matters worse, when your domain expires and is set to renew through Zoho (a process they control by choosing the provider), they completely wash their hands of any problems that may arise. They don’t take responsibility, leaving customers stranded in situations where email downtime can cause serious business losses.

While their applications are great, the lack of urgency and accountability in their customer service makes it impossible to rely on Zoho for something as crucial as email. If you're considering Zoho, think twice before trusting them with critical business services—one unresolved issue could cost you more than you think.

Date of experience: 27 January 2025

Good experience with them as mail service provider, good competitor to Google with fair pricing. Translation is available for emails, I have moved to Zoho for self host purposes, the admin panel is also rich with features regarding catch-all mailboxes and other custom features. Search works well.

Date of experience: 08 January 2025

Today I have best service from Zoho chat Attended By : Logavani M,he fixed all things what I cannot do alone!

Date of experience: 25 January 2025

This platform is altogether helpful and consistent. Our company has benefited greatly from the analytics as well as the content scheduling calendars. We have never had an issue with our social media posts as long as they are scheduled through Zoho.

Date of experience: 24 January 2025

⭐⭐⭐⭐⭐

Zoho Social has been a game-changer for managing All About The Race's social media. The platform’s ease of use and clean, intuitive interface made setup quick and painless.

What I love most is the ability to integrate multiple social channels effortlessly, from Instagram to LinkedIn, all in one place. It’s a huge time-saver. Their analytics and monitoring tools are fantastic—simple to navigate yet detailed enough to provide valuable insights that help refine my strategies.

The standout feature for me is the ability to save and monitor hashtags and keywords, which has been crucial for staying on top of trends and engaging with the right conversations in real time.

Compared to other platforms, Zoho Social offers exceptional value and affordability, delivering premium features at a fraction of the cost. If you’re looking for a reliable platform to streamline your efforts and keep up with trends, this is it!

Date of experience: 22 January 2025

We initially entered discussions about purchasing Zoho for our team, and while Natasha, our initial point of contact, was helpful enough, things quickly went downhill from there.

The initial demo call with the engineer was disappointing. While the session was poorly conducted, the engineer assured us that the Professional Edition would meet all our needs, including creating custom email functions for sales inquiries from the same email address, with different details —something we specifically highlighted as a requirement. This assurance was given after discussing our budget and constraints.

However, as soon as we started using Zoho, it became evident that it didn’t meet our needs at all. The system couldn’t perform the critical tasks we were promised it would, most notably the creation of custom email features. When I raised this issue with our new account manager, I was simply told we’d need to upgrade to a higher-tier plan.

Given our budget limitations, upgrading wasn’t an option. I asked if Zoho could upgrade us to the Enterprise Edition at no additional cost, as we were sold on the promise that the Professional Edition would suffice. The account manager said he would ask about this but instead sent an email to his team stating we couldn’t afford the Enterprise Edition and wanted to cancel. This miscommunication, likely due to his poor English and lack of understanding, was extremely frustrating.

At this point, we were completely fed up with the time wasted and requested a refund. We’ve now asked for a refund three times, but it still hasn’t been processed. To make matters worse, additional payments have been attempted, despite our ongoing refund request.

Zoho has proven to be an absolute shambles of a company. The service is unreliable, the communication is poor, and the promises made during the sales process were outright misleading. I would strongly caution anyone considering Zoho to carefully evaluate their options and not take their assurances at face value.

Date of experience: 01 November 2024

Its very complicated to use and the administration around such a poor system adds time to my workload not helps with it. Don't waste your money

Date of experience: 01 January 2025

I had the pleasure of attending Zoholics in Sri Lanka on 22nd of January, 2025. My initial research into business email solutions led me to Zoho, where I discovered a wide range of services I wasn’t aware of. The event was well-organized with distinct tracks: CX, Developer and Collaboration, and Finance and HR. As someone in the hospitality industry, I found the CX Track to be particularly relevant.

Though I don’t often write reviews, I felt compelled to share my experience due to the exceptional support I received from Zoho's team, particularly Srinath Vasudevan. After explaining the CRP features, Srinath went beyond answering my questions—he arranged a one-on-one session to ensure I understood everything clearly. When I had further inquiries, he connected me with Rajesh Meiyyappan, who took the time to understand my business needs. Srinath’s follow-up after the event, ensuring I had all the information I needed, truly stood out. I also want to thank Rajesh, Vijhay Sathiyanarayanan, and Vigneswar S V for their outstanding support throughout this process.

Srinath’s dedication, professionalism, and proactive approach made a significant impact, and I’m genuinely impressed by how committed he was to helping me. His efforts, along with the excellent support from Rajesh, Vijhay, and Vigneswar, made this experience exceptional. I hope Zoho continues to recognize and value such outstanding employees.

Date of experience: 22 January 2025

I've been unable to log into my Zoho account for quite some time. I reached out to the Zoho support team, but their response was very slow, and the solutions they provided didn't resolve the issue. This has negatively impacted my small business, so I decided to switch to Google. However, Zoho is still charging me fees. When I requested to cancel my subscription, they told me I needed to log into my account to do it myself—but I can't log in! This is incredibly frustrating and feels like they are taking advantage of their customers.

Date of experience: 06 June 2024

We love how zoho social is our one stop shop for all things social. We have no complaints, we love it!

Date of experience: 13 January 2025

If you're looking for an all-in-one platform to manage your social media presence effectively and stay organized, Zoho Social is a fantastic choice. I've been using it to streamline my social media efforts, and it has exceeded my expectations in several key areas:

Intuitive Dashboard: Zoho Social offers a user-friendly interface that centralizes all your social media accounts in one place. This makes managing multiple platforms like Facebook, Instagram, Twitter, and LinkedIn a breeze.
Post Scheduling Made Easy: The scheduling feature is incredibly robust. You can plan posts weeks in advance with visual calendars, ensuring that your content is always timely and consistent. No more last-minute scrambling to post!
Real-Time Collaboration: For teams, Zoho Social is a game-changer. The collaboration tools allow seamless communication, approval workflows, and real-time updates, which are crucial for staying organized.
In-Depth Analytics: The analytics dashboard provides detailed insights into post-performance, audience demographics, and engagement trends. This data helps you adjust strategies and stay on top of your goals.
Affordable and Scalable: Whether you're a small business owner or part of a larger team, Zoho Social offers pricing plans that fit different needs. As your business grows, the platform grows with you.
CRM Integration: One of its standout features is the integration with Zoho's other tools, like Zoho CRM, which helps bridge the gap between social media and sales. This integration ensures you can stay organized across various departments.
In short, Zoho Social is a reliable and efficient platform for anyone looking to take their social media game to the next level. It's designed with organization and productivity in mind, making it an essential tool for businesses and marketers alike. Highly recommend it!

Date of experience: 20 January 2025

Zoho social is extremely easy to use and make our social media posting very seamless. I will recommend it any day.

Date of experience: 01 January 2025