zooplus.com Reviews 385

After logging into my account, I brought forward a pre-ordered repeat for certain items; I was charged, but then told some of the items were not in stock. Be it a Sunday, I tried to cancel this order online, and requested a refund. I was happy to learn a refund was made the very next day; plus the alternative foods I purchased arrived within two days. Whilst I was annoyed at first that monies were taken before the system recognised its stock issues, I was happy it was resolved swiftly, and then a bit annoyed with my self for not being patient! I'd give six stars if I could.

Date of experience: 04 August 2024

I made an order using wrong email by mistake. There for I didn’t get my confirmarion of my order by e-mail. Totally my fault. But costumer service was so polite finding my order trough my phone number and also gave me a discount I could use next time! Over my expectations. This is great. Although it was my mistake. I wish all companies could have this quality of costumer service :)

Date of experience: 04 June 2024

I thought I'd do something good and order organic catfood from Zooplus, as I was a customer of theirs for years in another country. But in Greece, it proved to be a mistake.

The first carton arrived quickly and in perfect condition. The second one was not stable and arrived totally split down the bottom on one side.
I am amazed that all the food didn't fall out!

One can was missing, 4 cans were badly hit and deformed, and 3 other cans were hit only a little bit.

We know by now that badly hit cans are no good, as they may leach aluminium into the food.

I tried twice to contact Zooplus via their website form (there's no number to even call, nowadays - welcome to the digital age! Frustrating when you're already frustrated!).

The contact form would not go through.

This is not acceptable. I will not order from Zooplus again under these conditions, and will tell others here not to, as well.

Date of experience: 15 March 2024

Love shopping with Zooplus, excellent price on dog food and super speedy delivery!! 5***** all the way from me and my boy.x

Date of experience: 03 February 2024

Fully satisfied. The dog
food arrived intact and the courier was very kind. I highly recommend ZOOPLUS

Date of experience: 28 November 2023

Good product selection but boxes are often damaged, delivery is difficult and they usually cannot find my home. I ordered litter and it all came scattered inside the box...

Date of experience: 26 October 2023

As a new customer. I set up account as directed and was sent into someone elses account. We both had the same surname his first name was Robert and he lives in Hereford. I live in Essex. I saw his full name address and I believe I could have changed the delivery address and had items delivered to me. I did not look at his Credit Card details or if he had an option to save his these details. I contacted Zooplus and I did not feel taken seriously. This is a DATA BREACH and unsafe. When I emailed them they told me to log in again and delete the details of the original Customer and and enter my own details. I will not be ordering from this company.

Date of experience: 29 March 2023

Really excellent customer service, highly recommended

Date of experience: 20 January 2023

best company i have dealt with, cats always have their food

Date of experience: 22 September 2022

I ordered a cat scratcher for $100 not knowing they are in Germany and don't deliver to Canada. Usually if a website doesn't deliver, it won't accept the postal code or give you the option to put in your country. Trouble is my payment went through. I emailed support and they said, they don't deliver to Canada. Told them my payment went through and they wanted an email confirmation number BUT it wasn't sent to me. Instead I copied and pasted the transaction on my credit card and they haven't replied back. My purchase should have been rejected or automatically refunded.

Date of experience: 06 November 2021

Thanks to the company zooplus for food for my 3 dogs and 2 cats, fast delivery to Lithuania and an excellent choice ❤️ villen danke

Date of experience: 23 August 2021

My wife has been charged 100 Euro on her creditcard by Zooplus. We live in Denmark and has no animals in the house. We never used this store. We have contacted Zooplus. I am very disappointed in Zooplus's reaction to these facts. They want to protect their costumers they said. They dont even want information about the transaction so they can identify their "customer" and blacklist the person. No worries. The money are on their account. Why bother that they are stolen from somebody else.

Date of experience: 27 September 2019

I usually order on Sat and delivery is on Wed.
Their prices are very competitive and have a good choice of veterinary food.
I have been a customer for a few years and I am very satisfied with their service.
I highly recommend

Date of experience: 23 August 2019

Zooplus provides a large variety of products, including both of the prescription dog foods which my dogs require and the Urinary Health cat food which one of my cats requires. They deliver to my door and are substantially less expensive than if I were to purchase at the veterinary clinic. I’ve received excellent customer service and, when on one occasion there was a glitch, Zooplus was proactive and corrected the issue. I am a very satisfied customer.

Date of experience: 26 February 2019

The transport needs meanwhile more than 10 days delivery time, delivery times are indicated wrongly on the English and Irish Zooplus page There is also no indication that the articles will be shipped from Germany. On the German webside I am over 18 years as a customer and the delivery times are not kept also there plus the packing is more than poor, and/or again and again packaging arrives damaged!

Date of experience: 12 November 2018

I´ll tell you something. They do not publish negative reviews of an item that you´ve bought. That is fooling the customers when they only publish 4-5 stars reviews.

Date of experience: 17 August 2018

Extremely fast delivery, well kept products, everything in good condition, great feedback.

Date of experience: 23 January 2018

I am very pleased about delivery time, prices and quality.

Date of experience: 29 September 2017

I had 2 bags of dry cat food with a large amounts of crushed pellets. I contacted ZooPlus after the fact, but before I was ready to order more. I submitted a picture showing them all of the pellet 'dust' in the bowls. I was hoping for a discount on the next order, but instead, they sent me 2 bags of the cat food. No excuses. They came through far beyond what was required.

Simply amazing service. They have a customer for life, or as long as I am owned by cats.

Date of experience: 05 July 2017

I have 4 pets (2 dogs and 2 cats) that need loads of food, treats, chews, cat litter (and deodoriser) and (occasionally) toys! Having tried quite a pack of online stores, I have for the last 2 years used only Zooplus.com. The selection is great (for my needs) and prices seem to beat their competitors pretty consistently. The only thing is that delivery (from Germany) can take a bit long sometimes, so you need (to be on the safe side) order a week in advance. It is also worth subscribing for their discount membership.

Date of experience: 23 March 2017