Zzoomm Full Fibre broadband Reviews 5,267

I recently made the switch from Plusnet to Zzoomm, and I couldn't be happier with the decision! The difference in speed and reliability is night and day. My internet is now blazing fast, with no interruptions or buffering – it's a dream come true for work, streaming, and gaming.

A huge shoutout to our engineer, John, who made the entire process seamless. He was punctual, friendly, and incredibly professional. John went above and beyond to ensure everything was set up perfectly, patiently explaining the system and answering all my questions and took plenty of photos to display his work of before, during and after. His expertise and approachable manner turned what could have been a stressful installation into an enjoyable experience.

If you're considering switching to Zzoomm, I highly recommend it. The service is excellent, and if you’re lucky enough to have John as your engineer, you're in for top-tier customer care. Thanks, Zzoomm and John, for upgrading my internet experience!

Date of experience: 13 January 2025

The people who turned up really seemed to care. Amazing service thank you. Took the time to explain what was going to happen.

Date of experience: 13 January 2025

This has all been very easy to change over to Zoom, appointments made effortlessly and on time, Justin rang to see if I was free a little bit earlier which worked well for me and we were all done without any issues.
Would highly recommend Zoom, and Justin the engineer was brilliant. 🤩

Date of experience: 13 January 2025

Fabulous super quick great for Xbox games internet tv

Date of experience: 13 January 2025

Right from the start the process of switching suppliers to Zzoomm was made effortless by their processes and levels of customer service. I was kept up to date about appointments and Omar turned up precisely when expected. The weather was freezing and ground covered in snow but he carried on regardless. He explained everything he was doing, discussed options on cabling etc and minimised the disruption to walls etc.
within very little time the switch had happened and I was up and running.
So far faultless. Well done Zzoomm

Date of experience: 08 January 2025

Rob and Randall did a great job installing Zoom. Polite and left no mess. Would recommend.

Date of experience: 13 January 2025

The engineers turned up exactly when they should. Both Chama and Georgina were professional, polite and well-mannered throughout the visit. They went above and beyond to accommodate my needs for the installation in a timely manner. All areas were left clean and tidy before the engineers left the property. Hand over was easy due to the extensive knowledge of the engineers. This has been THE most seamless visit of any service that I can recall. These 2 should be commended for their skills and attention to detail. The attitude of the engineers is brilliant. I’m glad that my friend recommended Zzoomm to me. Top marks all round.

Date of experience: 13 January 2025

John turned up on time (forgive me, I didn't catch the other guys name), was done very quickly, no hassle whatso ever! Cheers

Date of experience: 13 January 2025

I had no fibre for 6 days between Christmas and new year, rang them to be put on an appointment 2 weeks later with reassurance that it would be sorted within two days, after the two days I rang again as I had no response to be given an appointment for an engineer 2 days later which they didn't even bother to show up for or let me know, I then rang back up to be told they would be with me next day between 8 till 12 so when they didn't show again I rang to complain as I've now lost two days wages waiting in for nothing. Surprise surprise as soon as I complain I had an emergency engineer come a couple of hours later and finally sort it out.Then I recieve a email off the complaints team saying thay have closed my case and here is one week fibre free as a sorry. Im two days down in wages being self employed so thanks but no thanks I will not be using them again after this. I never had problems this with sky,bt and talk talk so will use someone else in the future.

Date of experience: 28 December 2024

Really great service, all sorted nice and quick. Thanks Georgina

Date of experience: 11 January 2025

Joe and Justin were brilliant fitting our internet. They came across some issues and overcame them and kept us in the loop the whole time. They made sure we were fully informed before they left about how to work the modem.

Date of experience: 09 January 2025

Georgina and Mitch did a fantastic job, very fast and efficient. They explained why and where they would make the connection before they started. Great job

Date of experience: 10 January 2025

Cheap monthly fibre, fast installation and Great service from Georgina

Date of experience: 10 January 2025

Omar and Colin Jago came to do my internet they were both arrived in the time frame given and we're really friendly and stayed untill the internet was up and running so they could make sure everything worked perfect couldn't of asked for better engineers so polite

Date of experience: 10 January 2025

We have just had Zzoomm installed by Joe, he was really efficient and friendly. Fully explained the process and where would be best for the router to go, he left our house tidy. He was lovely. Very impressed with Zzoomm so far.

Date of experience: 10 January 2025

Georgina was great, punctual, friendly and very professional. Full marks, thanks ��

Date of experience: 10 January 2025

Just wanted to say I had new fibre broadband fitted today. It only took them about an hour. Georgina and Mitchel were really friendly and professional. It's so much faster than my old broadband, it's amazing �
Thank you
Regards Paul

Date of experience: 09 January 2025

Zsombor & Dipal where fantastic when they came to fit. Very friendly and professional. Installation looks smart and thoughtfully positioned.

Date of experience: 09 January 2025

Sales experience a real positive. Super professional, just providing solutions

Then two engineers arrive (Randal and Rob)
Courteous
Polite
Professional

Job done, no fuss

Happy days
Thanks all!

Date of experience: 09 January 2025

Two great installers (Joe and Justin) They carried out a very quick install, very polite and efficient and did everything I hoped they could do. Excellent. Would highly recommend.

Date of experience: 09 January 2025