-MH- Recenzje 214

Odpowiedź od -MH-

Zaktualizowano 11 godzin temu

Hi Kristina, thanks for your sharing your feedback with us, and we are sorry to hear that your experience with us hasn't met your expectations. Although we are not sure how you arrived at the conclusion that we are a Chinese company, we would like to take this opportunity to clarify that we categorically deny being it. Our company is a British entity, and we are proud of our heritage and operations in the UK. And we would like to address the issues you have raised.

1. The recent holiday season may have caused some delays in international logistics. Thus, we have been in close communication with our logistics partners, urging them to expedite the delivery process as much as possible. We were doing everything within our power to ensure that every one of our customer’s package reaches them as quickly as it can. We apologize for any inconvenience this delay may have caused.

2. We acknowledge that there is room for improvement in terms of clothing quality and sizing accuracy. Your feedback is incredibly important to us, and we are committed to continuously enhancing our product quality and ensuring that our sizing is as accurate as possible. Providing every customer with high-quality products and exceptional service has always been our primary goal.

3. Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. What’s more, the instructions of Returns & Exchanges are clearly outlined in our store policies. If customers 1�7 concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them.

4. We are also taking your comments regarding customer service very seriously. We will continue to improve our service quality and enhance our capabilities to better serve each of our customers. We are dedicated to making every one of their experiences with us as smooth and enjoyable as possible.

Odpowiedź od -MH-

2 dni temu

Thank you for your feedback, Eva. We’re very sorry to hear that the sizing didn’t meet expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. We’re actively reviewing our sizing guidelines to better reflect the fit of our items, and your input is invaluable in helping us improve.

Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. What’s more, the instructions of Returns & Exchanges are clearly outlined in our store policies. If customers 1�7 concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. If there’s anything more we can assist you with, please let us know. We will continue to improve our products and services. Thank you.

Odpowiedź od -MH-

5 dni temu

Hi, thanks for sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations. Providing every customer with high-quality products and exceptional service has always been our primary goal. We promise that we take every customer's order seriously. If your order has not been delivered within the expected time frame, it might be due to the fact that it coincided with a holiday period recently, during which international logistics transportation has been relatively slower than usual. In this situation, we have already followed up with the logistics company to expedite the delivery of your order and ensure it reaches you as soon as possible.

We would also like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. If customers 1�7 concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. And your order has already been refunded as per your request. We kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Odpowiedź od -MH-

14 sty 2025

Hi Cindy, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We're truly sorry for the late shipment. Due to a recent surge in orders, we have experienced a temporary stock shortages for some certain styles. As a result, it will take relatively longer to process and ship your order. Our after-sales team always handles and responds to our customers 1�7 emails promptly. However, there are instances where the recipient's mailbox may be full, which could prevent them from receiving our emails in a timely manner. Could you please double-check and confirm whether you have indeed not received our email? Or perhaps you could provide us with your order number here? This would enable us to process your request more quickly and accurately. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services. Have a nice day.

Odpowiedź od -MH-

13 sty 2025

Hi Daniela, please be advised that we take every email from our customers very seriously and we read and process them diligently. However, this process does require a certain amount of time. We kindly ask for your patience as we work on your email and handle it with the utmost care. Or perhaps could you please provide us with your order number here? This would enable us to process your request more quickly and accurately. Thank you.

Odpowiedź od -MH-

Zaktualizowano 10 sty 2025

Hi Rebecca, we have received your order, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. However, we understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. In the fashion industry, in particular, it's especially challenging to cater to everyone's tastes. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. We are committed to continuously improving the quality of our own products and services.

We would also like to take this chance to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers 1�7 concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. We also encourage genuine customers to contact us directly with any concerns so we can resolve them promptly. Please reach out to our team at hello@miss-rosier.com if you'd like assistance. Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.