Pettracer Recenzje 218

The main problem with Pettracer is the radio connection between the collar and the base station. They advise to put it by a window and as high as possible. What I found was that our house is sufficient to block the radio signal, so that there is good coverage on one side and very bad coverage on the other. That’s really not good enough for a £320 two year contract. Fundamentally it wasn’t working. The literature vaguely described a means to improve the ariel response, which made me look around. The radio is 433MHz so I had a look at external ariels. It’s a small SMA cable which has a 0.25” screw thread. I found out that a low gain omni directional ariel is needed, low gain means it accepts signal from any direction. High gain is only good for a known direction. So for £45 I found an arial on Amazon and also a 5 extension cable so that I could mount the arial on the roof! We have a bungalow so it’s not a big deal. Ling story short, it works. Way better than with the supplied ariel. Now I can pick up a signal in any direction around the house. The main reason for choosing Pettracer was the shape of the collar. Unlike all others it is moulded into the shape of a complete collar. All others have a big clunky box that seems to big. The collar is just fine for my small cat, and she is petite. I didn’t even need the additional padding strip to make the collar a closer fit. I’ve been using it about 8 or 10 days and it is working reasonably well. I say reasonably because the GPS signal disappears fairly often and I don’t really know why. She could be under cover. Also the position is not reliable. It shows her in a postion I know for a fact is 50 metres away from where she is, and that happens a bit too often. It makes me wonder just how much I can rely on the position. However, it is reassuring to know where she is for most of the time. I’ve not seen any other reviews remarking about the poor radio connectivity, but I would be surprised if the arial that comes with the bas station would work effectively enough for many people. Maybe if you can get it upstairs in a two storey house it may work, but I would still wonder if the reception would only be good on one side of the house. More reviews would help.

Data doświadczenia: 29 grudnia 2024

My cat, Norris Mc Norris, has had his collar over a year now, and I can fully attest to the brilliance of the company and the kit.

I live very rurally and on two occasions the collar has become detached from the cat, likely due to having being caught in brambles to undo the collar, then falling off on his way home.

I simply waited til it was dark then made my way out to the last position the collar reported.

I then set off the collars LED and found it quite quickly soon after.

I have now added some reflective tape to the inside and outside of the collar, so if it comes off again, then a sweep with a torch will also help to locate the collar quickly.

I also have used the function where you can use the home base to find a lost cat.

He hadn't come home several hours after his usual time and the location had also not updated either.

I set up the home base with my phones wifi so I could "go mobile" and went out to the last reported position. I soon saw the collars strength improving as we got near to the cat.

Tip, connect the base station to a battery bank to make it portable.

We soon found him up a tree where he had sought refuge from something that had spooked him.

It was the same tree I had rescued him from before, but last time it was dark and I had turned on the LED which I saw from 200 meters away.

Another Tip for rescuing your cat, take a carrier with you.
Much easier than carrying them back in your arms, especially if they are frightened.

A recent break down of the collar was dealt with by James at Pet Tracer quickly and efficiently with zero fuss.

I was very grateful for this, as the cat was without his collar and I have become very used to knowing where he is at all times.

Highly Recommended! 👍

Data doświadczenia: 27 grudnia 2024

Sehr hilfsbereiter Support, antworten immer innerhalb eines Tages. Sind mit dem Halsband sehr zufrieden, GPS+Peilfunktion gibt es so nicht noch einmal, deshalb klare Empfehlung.

Data doświadczenia: 19 grudnia 2024

Fortunately I have never need to use my cats pet tracer in an emergency, but the reassurance knowing I can always find him is fantastic

Data doświadczenia: 10 grudnia 2024

I have found the customer support excellent. I had technical issues getting set up but petTracer helped get me online and tracking my cat in no time. The collar looks great, and doesn't seem to bother a cat who has not worn anything for the first two years of her life. Moving to a new location prompted my purchase. It is interesting to find out where my cat travels to and gives great peace of mind. I loved the fact it had a radio search function also, although I cant quite get that working well, but Im sure if I got in touch petTracer would explain what I am probably doing wrong!

Data doświadczenia: 06 grudnia 2024

Der pettracer ist so eine super Erfindung! Ich bin so dankbar,dass ich ihn habe! Ich bin so beruhigt, dass ich immer schauen kann wo meine Katze ist! Der Kundenservice ist so hervorragend! Sogar sonntags bekomme ich Antwort und es ist sehr persönlich! Das Halsband ist so leicht und auch deswegen habe ich mich dafür entschieden weil es kein vergleichbares anderes gibt! Vielen Dank dafür!

Data doświadczenia: 02 grudnia 2024

Ich bin überaus zufrieden mit den Halsbändern, dem dazugehörigen Zubehör und mit dem Kundendienst von pettracer.
Nach langem Suchen eines geeigneten GPS Halsbandes für meine Katzen bin ich im Internet auf die Firma pettracer gestoßen, welche mich mit Ihrer Geschichte, sowie Ihrem Produkt überzeugt hat.
Der Vorteil dieser Halsbänder ist die zusätzliche Peilfunktion, welche es ermöglicht, die Katze auf Zentimeter genau zu orten/anzupeilen. Unter Anderem ist es dadurch möglich, die Katze auch innerhalb eines Gebäudes ausfindig zu machen.
Da ich anfangs, nach Erhalt der Halsbänder einige Fragen hatte, bezüglich des Einsatzes, kontaktierte ich den Kundendienst, welcher mir überaus schnell, kompetent und vorallem sehr unterstützend, zur Seite stand. Top Kundendienst !
Durch den regelmäßigen Kontakt mit dem Kundendienst und der Problematik, dass zwei meiner Katzen das Halsband etwas öfters verloren, durch Kratzen am Band, erfuhr ich, welches Zubehör es noch für die Halsbänder gibt (stärkere Zugbänder, Reflektionsaufkleber, Neopreneinlagen (bei sehr dünnen Katzen-Hälsen). Ich erhielt hierzu stärkere Zugbänder, sowie Neopreneinlagen (da meine Katzen sehr dünne Hälse haben), und habe seitdem keinen Verlust mehr eines Halsbandes gehabt. In diesem Thema stand mir der Kundendienst mit Rat und Tat zur Seite.
Da ich nun alle Funktionen der Halsbänder und der App auch einmal getestet habe, z.B. Anpeilen eines Halsbandes, Licht am Band aktivieren, alle GPS-Modis, usw., kann ich hierzu ebenfalls sagen, dass die Funktionen sehr gut funktionieren.
Alles in allem bin ich wirklich sehr zufrieden mit dem Produkt und dem Kundendienst und kann es nur weiterempfehlen.

Data doświadczenia: 27 października 2024

Funktioniert gut - aber keine Wunder erwarten.
Die Installation gestaltet sich nicht ganz einfach, aber wenn man es mal geschafft hat, funktioniert der Tracker wie gewünscht. Nur: die Umgebung (Bäume, Häuser) beeinflusst die Reichweite stark. Gemäss Hersteller eine Reichweite von 1.6 km, wir hatten regelmässig keine Verbindung mehr, wenn die Katze nur 150m vom Haus entfernt war.
Für den Urlaub hatten wir den Tracker so eingestellt, dass der Akku möglichst lange hält. Das bedeutet aber auch, dass ein verlorenes Halsband (oder eine verlorene Katze!) sehr schwierig aufzufinden sind, weil nur alle 15 Minuten ein Verbindungsversuch stattfindet. D.h. der "Ferienmodus" ist nur gut für das "best case" Szenario, in dem man weder Katze noch Halsband suchen gehen muss.
Der Support ist top, antwortet sehr schnell, sogar am Wochenende.

Data doświadczenia: 27 października 2024

Finally get to experience the excellency of this product after 2.5 years of subscription. Merely because my three cats have been homebound for 10 years prior moving to UK, and semi homebound for the past 2.5 years.

Recently took them on a road trip for 2 weeks with the home station connected to my smartphone. I let them roam free just now, the Bengal decided to venture around a bit too far and probably could hear me calling. I loaded the app, activated Search Mode and date and time to last 5 mins, right away it showed that his in the street corner about 50m away. I walked over there and called, sure enough he's in someone's garden came running to the fence meowing.

I feel lot more confident now letting them roam around knowing they are never too far out of reach.

Thank you for creating such amazing product. Highly highly recommended, especially for cats that are not accustomed to free roaming.

Also, over the past 2 years, everytime I sent a question to Pettracer, their responses were always prompt and professional.

Data doświadczenia: 23 października 2024

PetTracer is an excellent product which gives me peace of mind considering how much my cat likes to roam! But even if he didn't roam far, or if you have a house cat that had a tendency to escape I think it's a great product.

Make sure you familiarize yourself thoroughly with all of the useful information that gets sent through.

It takes a bit of getting used to and working out what it can and cannot do but when you do I think you will be very satisfied.

Couldn't recommend it more highly

Data doświadczenia: 23 października 2024

This collar gives me peace of mind. My cat is a wanderer and stays away for up to 48 hrs so to have an idea of exactly where she is is very reassuring. The collar is not at all bulky and seems comfortable. The product support is excellent - even out of office hours. Delighted with the product and service. Thank you 👍

Data doświadczenia: 19 października 2024

I have used the PetTracer for about 6 months now and have been very happy with it. I do like the reassurance of knowing where my pet is. Also PetTracer are extremely helpful and I cannot recommend them highly enough.

Data doświadczenia: 19 października 2024

Ein sehr hilfreiches Tool, damit man seinen Lieblingen auch wirklich helfen kann, falls sie mal irgendwo feststecken ;)

Data doświadczenia: 16 października 2024

I bought a PetTracer after our cat disappeared for 5 weeks. The first unit had a fault but the customer service from James White was brilliant in identifying the issue and immediately despatching a replacement and then helping me remotely with the set up.
The new unit is working brilliantly and now we know where our cat is at all times which is wonderfully reassuring!

Data doświadczenia: 15 października 2024

I absolutely love this collar. It’s not huge and bulky like the others, which, I think, look uncomfortable for kitty. It’s also not just GPS. So if they get themselves somewhere without signal, you can still use the base to find them. Perfect for adventure kitty.
The customer service has been amazing. Super fast replies and solutions.
I can’t rate this collars highly enough.

Data doświadczenia: 12 października 2024

Brilliant lightweight tracking collar. App is easy to use and customer support is very efficient and quick to respnd

Data doświadczenia: 11 października 2024

If you want a tracker for your cat, especially if you live in an area with no mobile phone coverage, this is a great product. The collar is light, doesn’t bother our cat at all, and the app makes it easy to track where your cat is. The customer support is excellent as well.

Data doświadczenia: 10 października 2024

Customer services are so helpful and the collar works so well. I now know that my elderly cat keeps fairly close to home and as he's getting quite frail I feel like I could go to get him if he didn't come home. Thank you for all your help! Highly recommended!

Data doświadczenia: 08 października 2024

Long time user. The collars work well and the battery life is decent (I need to charge it about once a week). Whenever there has been a need to contact Pettracer, your customer service has been truly excellent. That's what sets you apart. Subscription renewal, issue with the collar (you just replaced it no quibbles), all it took was a quick email and you are immediately dealing with a human with authority to make decisions and help. It really is a pleasure dealing with you, and your product is great.

Data doświadczenia: 08 października 2024

Ich habe beste Erfahrungen mit dem Halsband und dem freundlichen und kompetenten PetTracer-Team gemacht, die Kolleginnen und Kollegen sind jederzeit ansprechbar und antworten sogar am Wochenende sehr zeitnah. Mein lebhafter Kater Timmy hat leider die Angewohnheit, sein Halsband gerne mal zu "verlieren". Doch dank der Suchfunktion habe ich es meistens wiedergefunden und sollte es wirklich einmal ganz vom Schirm verschwinden, was einmal im Jahr der Fall ist, so wird ein Ersatzhalsband zum Sonderpreis umgehend zur Verfügung gestellt. Auch bei der technischen Einrichtung des Halsbandes ist die Unterstützung des PetTracer-Teams einfach großartig und macht es dadurch leicht. Deshalb ein großes Dankeschön von mir und Timmy an das Team von PetTracer. Waltraud Bündgen

Data doświadczenia: 02 października 2024