Vodafone UK - Alton Recenzje

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4,9

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72 High Street, GU34 1ET Alton, GB

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Recenzje4,9

Å‚Ä…cznie 166

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Oceniono na 5 z 5

Tom was great help with setting up and…

Tom was great help with setting up and wiping my old phone to factory settings. Thank you very much for your kind service

Data doświadczenia: 08 stycznia 2025

Odpowiedź od Vodafone UK - Alton

Hi Fred. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Tom was very help full with me helping…

Tom was very help full with me helping to choose the right phone contract and air time as required. He fully explained how the phone works and showed me. As being 70 years old I am not very phone or tech savvy.. first class member of staff in the alton store.. and a first class service from him.

Data doświadczenia: 03 stycznia 2025

Odpowiedź od Vodafone UK - Alton

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Tom was very good transferring all…

Tom was very good transferring all information from one phone to another. Also getting iCloud information ready for developing. Very good service.

Data doświadczenia: 23 grudnia 2024

Odpowiedź od Vodafone UK - Alton

Hi Sallie,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Oceniono na 5 z 5

Small Business actually receives help for once!

i came in yesterday and saw Mate as i’ve been having endless issues with my business account, he really went out of his way to fix everything for me and i will now exclusively deal with this store!

i don’t have an order number as no orders placed yet, but there will be lots of orders in the future im sure

Data doświadczenia: 05 listopada 2024

Odpowiedź od Vodafone UK - Alton

Hey Grac,

Thanks for letting us know what an amazing job Mate did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Tom was fab and really helpful and…

Tom was fab and really helpful and really patient.

Data doświadczenia: 04 stycznia 2025

Odpowiedź od Vodafone UK - Alton

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Oceniono na 5 z 5

Tom was great help setting up my phone

Tom did an excellent job at getting me the right product ,clear explanation on payment and services.
His great customer service reassured me that I was getting the right product for me.
I would not hesitate in recommending Tom , great job

Data doświadczenia: 11 listopada 2024

Odpowiedź od Vodafone UK - Alton

Hello, Mandy,

This is lovely to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

I had a very pleasant experience in…

I had a very pleasant experience in store with Tom. He helped sort out my phone after it got sent away for repair and I have all my data back. I have been coming in this store for a while and always have a great experience.

Data doświadczenia: 12 listopada 2024

Odpowiedź od Vodafone UK - Alton

Hi Linda,

This is lovely feedback for Tom. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Oceniono na 1 z 5

Still NO offers of free ear phones or…

Still NO offers of free ear phones or £100 cash back or access to Disney plus after being offered this at the time of the sale. Even after 2 previous reviews Vodafone haven’t tried to help .
The offer relates to S23 handset it’s a CON CON CON
Just another SCAM as it seems we can’t be heard we’ll go quiet and Vodafone is still big.

Data doświadczenia: 02 grudnia 2023

Odpowiedź od Vodafone UK - Alton

Hey Mr Vincent,

We have no account access via this channel so you would need to contact one of the support channels on either LiveChat: vodafone.uk/2LCJiTm over the phone on 0333 304 0191 or by dropping the Social Media Team a message on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks,
Vodafone Social Media Team

Oceniono na 5 z 5

Technical expertise and problem solving

Sam went out of his way to resolve a technical bug preventing access to my online account.
Having tried online and in a previous store I'd all but given up hope.
I'm now able to update my plan ahead of a holiday tomorrow.
Great service from the Alton team

Data doświadczenia: 02 sierpnia 2024

Odpowiedź od Vodafone UK - Alton

Hey James,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Excellent customer service today!

I went into the Alton branch today to get a new phone or for someone to fix the problem with my old phone.
I was seen quickly and had a lovely, relaxed experience with Sam, the store manager. He went through all the options really clearly and was very helpful. The customer was great & I walked out with a brand new phone with the best deal within the hour! Thank you!

Data doświadczenia: 07 listopada 2024

Odpowiedź od Vodafone UK - Alton

Hey Heather,

Thanks for letting us know what an amazing job Sam at our Alton Store did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Oceniono na 5 z 5

Matt was an absolute gentleman when…

Matt was an absolute gentleman when helping my Nan with her phone problems, super nice chap and couldn’t have asked for anyone better. 10/10 would recommend to anyone and will definitely be using his services again.

Data doświadczenia: 30 września 2024

Odpowiedź od Vodafone UK - Alton

Hi Reece,

This is amazing feedback for Matt. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Oceniono na 5 z 5

Needed a new pay as you talk sim since…

Needed a new pay as you talk sim since vodaphone cut mine off , went into Alton shop and saw Mat who set one up in minutes ! superstar

Data doświadczenia: 31 października 2024

Odpowiedź od Vodafone UK - Alton

Hey Grace, I 'm sorry to hear your old number was diconnected. But great to see Matt got you another set up with no fuss.
Thanks for your feedback, The Vodafone Social Media Team

Oceniono na 5 z 5

Tom helped me move all my data from my…

Tom helped me move all my data from my old phone to the new IPhone 16 and explained all the features to me as I sometimes struggle with mobile phones. I had a great service in store

Data doświadczenia: 13 listopada 2024

Odpowiedź od Vodafone UK - Alton

Hi Philip,

Thanks for your 5-star review for Tom. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Oceniono na 5 z 5

Tom and Matt from the Alton store have…

Tom and Matt from the Alton store have both been so helpful setting up my new Sim. I would have been lost without my mobile being set up next week going away for a month. 5 star professional and exceptional service. Thank you so much for all of their support and help

Data doświadczenia: 05 lipca 2024

Odpowiedź od Vodafone UK - Alton

Hi Sarah,

It's great to hear about the positive experience you had in store with Tom and Matt, and we appreciate you taking the time to leave such lovely feedback.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Mitch a superstar !…

Mitch was very attentive and frankly amazing in store! He was so helpful for my mother , very kind and understanding . The overall support from the staff showed great teamwork - a huge change to the Alton store since this group started working in this store , Vodafone should be very proud of this team and Mitch in particular

Data doświadczenia: 10 czerwca 2023

Odpowiedź od Vodafone UK - Alton

Hey there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Shakir was amazing

Shakir was amazing. I had some serious issues that could not be resolved on the app or by dialling 191. He spent the time resolving everything and was very understanding. Thankfully the branch in Alton had him for the day - and I’m grateful the shop was open. Thank you Shakir fir resolving a complex problem! Alison Lubbock

Data doświadczenia: 12 kwietnia 2023

Odpowiedź od Vodafone UK - Alton

Hi Alison,

Thank you for your support and review. It's always lovely to read positive feedback.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Informative, helpful and kind staff

The manager was lovely and very helpful. I drove here and got stuck in traffic but staff were happy to help me despite it being close to closing. I was walked through everything very clearly and plainly, allowing me to make a very informed decision. I am incredibly happy with my new phone.

Data doświadczenia: 15 sierpnia 2024

Odpowiedź od Vodafone UK - Alton

Hey Sasha,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Matt was extremely friendly and…

Matt was extremely friendly and constructive. Helped me improve the value and cost of the Vodafone offer. Very satisfied customer,

Thanks ��

Data doświadczenia: 27 września 2024

Odpowiedź od Vodafone UK - Alton

Thanks for reaching out about the awesome service you received from Matt today. All the best, The Vodafone Social Media Team

Oceniono na 5 z 5

Tom has been extremely helpful and very…

Tom has been extremely helpful and very patient while sorting out all my problems. Very pleasant man. I'm sure he will do well

Data doświadczenia: 28 października 2024

Odpowiedź od Vodafone UK - Alton

Hi there,

Thanks for your review for Tom. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Oceniono na 1 z 5

Today 27th May in Alton 72 High Ctreet

Today 27th May in Alton 72 High Ctreet, Alton GU34TET very poor service by NAS consultant., he tried to trick me into agreeing a contract for £30, removed my sim card from my phone and wanted to put in another one of my own but all I had to do was continue on my phone 07770773691 unlimited internet for 1 month but the NAS consultant kept deceiving me. I spent an hour here, got nervous and gave up on his dishonest actions and went to Winchester, and there I was immediately connected to unlimited Internet without an extra contract. I believe that the Vodofon service in Altona works very badly and dishonestly, and I will never apply here for the provision of services, because people are only deceived here.

Data doświadczenia: 27 maja 2023

Odpowiedź od Vodafone UK - Alton

Hi. It's disappointing to see your comments, concerns and feedback regarding your recent experience in our Alton store. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone. Thank you for bringing this to our attention and please accept our sincere apologies on behalf of the advisor.

Vodafone Social Media Team