Vodafone UK - Ashton Under Lyne Recenzje

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Wynik TrustScore: 5 na 5

4,9

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Unit 5 , The Arcade, OL6 7JD Ashton Under-Lyne, GB

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Recenzje4,9

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Oceniono na 1 z 5

Awful

Awful! Don't even bother visiting. It needs shutting down. No staff, no customer service.Wasted my Saturday afternoon driving 45 mins there, 45mins back as it is the closest one to me, paid for parking and walked to the shop. All I wanted to do is return my old broadband dongle which vodafone told me to do since upgrading my broadband with them or they would charge me £40 if not done within 30days.no option to post this which I think is terrible but that's another story. When arrived the guy on the front deskbwith glasses on said if I take a seat they would be with me 10-20mins. They literally left me sat in a corner of the shop for nearly two hours. An Asian guy to be fair was seeing to a customer and was doing his job. The white guy with glasses on was sat chatting about park life festival and oasis gigs he's been to to another customer instead of delivering customer service. Coming up to 2 hours of waiting and could clearly see he was just chatting rubbish the full time I was in there I asked him can I leave the dongle with him as my parking ticket was running out. He said he can't as I have to be there with some IMEI number. I gave him this and then he started saying the system was down and I should go back another day when they're less busy!!!??? Absolutely awful. I work in customer service for British gas and there is no way this is an acceptable way to treat customers. He then told me to ring 191 when I was leaving. Don't worry pal I will be doing......and complaining about you and your awful service!!!just waiting for them to charge me £40 now for not returning the dongle which they have refused to take off me in store and given me no other way of returning it. If and when they do I will be reporting them to the FSA as I do wonder how many other customers are being charged these fees for not returning equipment they're unable to return due to Vodafone's terrible customer service. I suspect they're making a lot of money out of this and it needs investigating.

Data doświadczenia: 02 listopada 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey,

It's really disappointing to hear that you're unhappy with the customer service provided in our of our stores. I am genuinely very sorry to hear that you have been left feeling this way, it's absolutely not the kind of experience we want any of our customers to have. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 1 z 5

Don’t use at all please

No even started yet and shocking.
Signed up for broadband in pc curry’s arranged for fitting on April 24th. We get a phone call April 13th they ask for name address and postcode to pass security, that’s fine for them. The connection is bad and couldn’t understand the person very well. But they asked to change installation to may 4th. After the phone call we decided this company is not for us, I call back then now ask for a PIN number and say our security question has not been set up, so they can’t cancel our contract that hasn’t even started yet. So for them to call and change a date name address and postcode was fine but not when we want to cancel. Then then blamed curry’s for this and told us to cancel the contract there.
We go back to curry’s who told us our security question is set up as they can’t process the order without it. Then they call Vodafone for us and they say we were miss advised and we now have to go to a Vodafone store with ID. We’ve not been yet but I have no hope. The man on the phone said if the store refuses that we have to turn the installers away on may 4th to cancel. After reading terms and conditions this can result in a fee. This company hasn’t even provide us with anything and is a joke and clearly a con.

Data doświadczenia: 14 kwietnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi Marco. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to account security. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.

Please use this form if you're unable to pass security https://www.vodafone.co.uk/securityreset/

Vodafone Social Media Team

Oceniono na 5 z 5

He was very helpful and understanding…

He was very helpful and understanding bout what wrong with my phone

Data doświadczenia: 10 stycznia 2025

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi Vicky,

We really appreciate your fantastic review. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Oceniono na 5 z 5

Viken was a great help

Viken was a great help and spent a lot of time explaining and helping us with great advice, Thank you!

Data doświadczenia: 02 stycznia 2025

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey Nat,

Thanks for letting us know what an amazing job Viken did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

John at Vodafone Ashton

John handled my request for a new SIM and amazingly saved me some money on all my other lines! He was very attentive, understanding and showed wonderful customer service skills. He is a great asset to the Vodafone team!!

Data doświadczenia: 07 grudnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi Ezi. Thank you for your review for John. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Excellent service highly recommended

Excellent service highly recommended.
Very present and helpful staff especially the manager Nick ��

Data doświadczenia: 09 stycznia 2025

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi there,

We appreciate your positive feedback for Nick and his team. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Oceniono na 5 z 5

2 new phones

Came in just for my husbands phone but John got me a great deal too, better than my current deal saving me money and giving me a newer car product upgrade

Data doświadczenia: 07 grudnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Oceniono na 5 z 5

John in store at Ashton under lyne was…

John in store at Ashton under lyne was extremely helpful today. Including setting up my new SIM card activating it and keeping my number.

Data doświadczenia: 06 grudnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi Rebecca. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

John was excellent

John was excellent, service was brilliant, he sorted me out with my broken phone and restored everything on my new phone which I had thought I lost forever ITS MADE MY DAY

Data doświadczenia: 06 listopada 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey Stephen,

Thanks for letting us know what an amazing job John did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Wife had issue with phone not making…

Wife had issue with phone not making calls. Went into vodafone ashton and was greated by Viken who not only was able to resolve my wife's phone issue but was able to assist with contracts on my family phones in order to save us money and did all this with a smile and a very personable attitude. Makes my decision. To stay with vodafone very easy.

Data doświadczenia: 24 sierpnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey Lee,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

John was very helpful

John was very helpful, made me feel comfortable to ask questions (not a very techy pensioner )

Data doświadczenia: 10 grudnia 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hello, Karen,

It's great to hear about the positive experience which you received in store from John, and we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

John Ashton branch

I had a lovely and easy upgrade on my contact and new phone with John at the Ashton under Lyne store, I had a issue getting back on my Vodafone app, this took John minutes, a very pleasant experience.

Data doświadczenia: 25 listopada 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Thank you for your feedback Vicki. It's always good to read such complimentary feedback. for one of our team.
Thanks again, The Vodafone Social Media Team

Oceniono na 5 z 5

Excellent service from James

Excellent service from James. Only came in for help with transferring photos but walked away with better deals on our sims as a result. Shame we had only just signed up with broadband too as we'd have took with vodaphone

Data doświadczenia: 10 lipca 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Thanks for your fab feedback Brian. It's great to see James was so helpful transferring your photos and finding you a great new deal too.
All the best, The Vodafone Social Media Team

Oceniono na 4 z 5

Really helpful

Data doświadczenia: 26 października 2023

Odpowiedź od Vodafone UK - Ashton Under Lyne

Thanks for the brilliant feedback, Emma! It's really appreciated. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone


Thanks again, Vodafone Social Media Team

Oceniono na 5 z 5

I have known Viken at Vodafone Ashton…

I have known Viken at Vodafone Ashton under Lyne branch for about 18 months. He is always available to help me with mobile phone issues. Vik is attentive, knowledgeable a pleasure to do business with. I’m always happy when is in store as I know I will receive excellent service.

Data doświadczenia: 03 listopada 2023

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey Carolyn,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Visited Vodafone store today to enquire…

Visited Vodafone store today to enquire adding a additional line.

James who dealt with myself was exceptional. Added a additional line as well as bringing my current line rental down. Even explained their WiFi which is a lot better and cheaper than in paying at the moments. Definitely recommend.

Store in Ashton under lyne.

Data doświadczenia: 01 września 2023

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi Tina. Thank you for your review for James. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 4 z 5

john was very helpful

john was very helpful

Data doświadczenia: 22 czerwca 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi John. Thank you for your review for John. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Oceniono na 5 z 5

Good experience

I visited voda store on Sunday 11th Feb. I was greeted by James, he asked how he could help and I explained my query. James then went above and beyond to inform me of the best deals and ways in which he can help, providing me with a number of options. He was very knowledgeable about vodafone products and services and very professional. I left a happy customer. Please look after James, he is an asset to your organisation and the vodafone Ashton branch.

Data doświadczenia: 11 lutego 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hi there,

Thanks for your great feedback about James. It's amazing to hear about the great service you received!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Oceniono na 5 z 5

Viken was Friendly

Viken was Friendly, attentive and helpful whom took his time to explain my phone and contract with me thank you was a great experience and recommend Vodafone to my friends and family.Ashton stor

Data doświadczenia: 22 lipca 2024

Odpowiedź od Vodafone UK - Ashton Under Lyne

Hey ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team