Ms. Priscilla was very helpful. She went above and beyond to make sure everything I needed was completed and done. Even holding on when it took me time to find information that was emailed to me in November. She made bad situation a lot easier.
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Leia as opiniões dos outros
My customer rep was great. She helped me organize my accounts to make is easy to see all in one place. Helped me get a rate review to avoid paying extra fees.
I have been working via email to get my problem solved and she did it in no time.
MUCH APPRECIATED!
US Bank and Elavon customer service SUCKS unless you get through to Angela in Texas. She was GREAT! She was able to give me all the facts with no B.S. She didn't give me all good news but she was straight and factual, I like that. She was the fourth person I dealt with concerning my merchant fees and the ONLY one who could help me with factual answers, thanks Angela. 5 stars for Angela 1 star for everyone else hence the 3 star rating.
Informações sobre a empresa
Escrito pela empresa
Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For more than 25 years, Elavon has been a leader in payment processing, leveraging the world’s best technologies for our partners, from large worldwide enterprises to locally-owned small businesses.
Informações de contacto
2 Concourse Pkwy NE, 30328, Atlanta, Estados Unidos da América
- 1-800-725-1243
- askelavon@elavon.com
- elavon.com
Verificada
Should have just called!
I have been working via email to get my problem solved and she did it in no time.
MUCH APPRECIATED!
Data da experiência: 08 de janeiro de 2025
Verificada
Angela Has Great Customer Service
Angela was polite, patient and helpful!
Data da experiência: 08 de janeiro de 2025
Verificada
The excellent worker!!!
Ms. Priscilla was very helpful. She went above and beyond to make sure everything I needed was completed and done. Even holding on when it took me time to find information that was emailed to me in November. She made bad situation a lot easier.
Data da experiência: 06 de janeiro de 2025
Verificada
My customer rep was great
My customer rep was great. She helped me organize my accounts to make is easy to see all in one place. Helped me get a rate review to avoid paying extra fees.
Data da experiência: 06 de janeiro de 2025
Verificada
Help add accounts to get statements
Data da experiência: 03 de janeiro de 2025
Verificada
A live person answers the phone and…
A live person answers the phone and stays with you until the transaction is complete. This is done quickly.
Data da experiência: 02 de janeiro de 2025
Verificada
US Bank and Evalon customer service…Hope you get Angela
US Bank and Elavon customer service SUCKS unless you get through to Angela in Texas. She was GREAT! She was able to give me all the facts with no B.S. She didn't give me all good news but she was straight and factual, I like that. She was the fourth person I dealt with concerning my merchant fees and the ONLY one who could help me with factual answers, thanks Angela. 5 stars for Angela 1 star for everyone else hence the 3 star rating.
Data da experiência: 30 de dezembro de 2024
Horrible experience from Elavon
Elavon is holding back my money for last 7+ years approx. I am still waiting for their reply to the email I sent in 2017.
Data da experiência: 27 de dezembro de 2024
Resposta da Elavon U.S.
Hello Rupak, we are concerned to hear of your experience, and we would like the chance to discuss this matter with you further. Would you like us to reach out to you? If so, please send us an email with additional information regarding the issue you have experienced, your phone number, merchant ID, and reference #45543 to askelavon@elavon.com , and we will be glad to give you a call. We look forward to hearing from you. Kindly, ^Kim
Verificada
Great customer service
Great customer service! My problems are always addressed promptly and professionally.
Data da experiência: 27 de dezembro de 2024
Verificada
Very pleasant
Very clear communication, direct instructions and nice small talk while the machine was rebooting. Trina was very pleasant to work with.
Data da experiência: 27 de dezembro de 2024
Verificada
Trina did a great and personal job…
Trina did a great and personal job taking care of me
Data da experiência: 27 de dezembro de 2024
Verificada
Out standing customer service!!!
Kiki was a great help; she has a such a patients. i had issues with sign in end up re-registered through my main reasoning was changing my 1099 recipient address which I've been wanting to do some time ago before end of the year..
Elavon has great customer service teams! Thank you!
Data da experiência: 21 de dezembro de 2024
Verificada
Diane was amazing to deal with
Diane was amazing to deal with. She walked me through step by step as to what I needed to do in order to resolve the issue. I was up and running again in no time. Diane was extremely polite and professional.
Thank you!
Data da experiência: 20 de dezembro de 2024
Verificada
great service
Data da experiência: 20 de dezembro de 2024
Verificada
A representative always answers…
A representative always answers promptly. I have never held waiting for my turn "in line". Like every rep I have ever dealt with here, Valerie was courteous and knowledgeable
Data da experiência: 19 de dezembro de 2024
Verificada
She was very patient and helpful!
Data da experiência: 19 de dezembro de 2024
Verificada
Patricia was very helpful
I spoke with Patricia Caughorn this morning to get assistance with something I've never encountered and she was extremely helpful. She gave me the information I needed to fix the issue I was having.
Data da experiência: 16 de dezembro de 2024
Issued resolved
Update: 12/20/2024, Elavon responded that they will refund our monthly fee…it was unfortunate that we had to write this review in order to get attention to our issue….,,,,,Please don’t do business with these guys, besides their exuberant fees month after month, they’re awful and right down dishonest and thieves.
Placed a call to Elavon on 11/14 to have my merchant account closed. I received an email on the 15th from Elavon asking me to confirm I was canceling account. On the same day I responded with my reasoning & confirmed I was closing the account. I then received an email from them confirming that they had closed the account on the 25th even though I had requested it and got confirmation 10 days earlier. Conveniently, the account was closed on the 26th which was one day after the billing cycle so I was charged an additional fee of $149.99 for a service that I’m no longer using & for a request that took til after the billing cycle ended. Called to inquire why I was still being charged & was told sorry it was the day after the billing cycle. Please be an honest business and give me my money back!!!!
Data da experiência: 14 de novembro de 2024
Resposta da Elavon U.S.
Thank you for taking a moment to share your experience with us, Marco. We’re happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference number 44821, and we will call you directly to assist. We look forward to hearing from you. ^Tevin
Horrible payment processor
Horrible payment processor. Got approved almost immediately just to be "triggered" for a review with 0$ processed with them.
Review took almost week and all they said, I was approved incorrectly and they cannot onboard me because of "delayed delivery" even though our delivery window is 7-10 days.
Wasted a week of our time, hardly any communication. Basically a mess
Data da experiência: 13 de dezembro de 2024
Resposta da Elavon U.S.
Thank you for sharing this feedback about your experience. If you'd like to discuss this experience further, feel free to send an email to askelavon@elavon.com with reference #44812 and a Social Media Ambassador will follow up with you. Take care! ^Tevin
Verificada
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