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Assurant Omdömen 22 853

•
TrustScore 4,5 av 5

4,3

Elektronik och teknik

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen.

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This warranty company is the worse. I bought a newer truck in 2020 with low miles. Platinum warranty and they sure do like to find frivolous reasons to deny your claim. Im willing to bet they have a monopoly on the car warranty market. Horrible customer service and just a rotten company. My last 2 new cars i didnt buy extended warranty’s. Because of my experience with this company- i refuse to ever buy another warranty. Go to hell assurant!!!! Im still jaded by my last claim denial. I really should look into lawyering up to get a refund.

Betygsatt 1 av 5 stjärnor

Would give negative stars if I could. My toilet malfunctioned end of September and caused a ton of water damage in my bathroom and bedroom. Apart from the initial filing of the claim, and sending out the mitigation team, it took over a month to get ahold of anyone, while I was reassigned at least 4-5 adjusters without any real contact. I finally had a reliable adjuster and was paid the first chunk of living expenses and the cash value of materials. My contractor and I both sent the estimate and two weeks later Assurant called and asked if I had the estimate. They got all my other correspondence though somehow? The agent was also annoyed I hadn’t started repairs, but I’ve literally been waiting to see if they approve the full estimate because I didn’t have the money to cover the difference if they didn’t. My in laws had to pay for an airbnb just so we could have a place to live. I re-sent the estimate, and proceeded to send it every day for a week, begging for some acknowledgment they received it this time. That was a month ago. I checked my claim status yesterday and it says closed. I’m still owed over $14,000. From Sept 26th-Jan 6th so far. What an absolute nightmare. I’m telling everyone I know to avoid this company like the plague.

Betygsatt 5 av 5 stjärnor

Cliff, the repair, was very professional. He took the phone & told me to come back in an hour. We came back a few minutes shy of the hour & he had finished the repair. Cliff was polite, helpful & courteous. I would definitely recommend him and feel confident in his ability to do the repair needed. Thank you Cliff!!!

Betygsatt 5 av 5 stjärnor

The staff was excellent! They were friendly and informative, answered all of my questions so I knew exactly what to expect. The gentleman i worked with i think his name is Joe he was awsome!! I would recommend there service to anyone there great!

Företagsinformation

  1. Elektronik och teknik

Om Assurant

Skrivet av företaget

Assurant keeps life running smoothly for more than 300 million people across the globe. We support, connect and protect major consumer purchases through innovative products and services, helping our customers get more value from the things they buy. Like … 80 million appliances and electronics, 48 million cars and trucks, 47 million mobile phones, and millions more of the things that people rely on every day. And, if something does happen, our high-rated customer service teams can be reached via a call, click or chat. Someone who cares is ready and waiting to repair, replace or troubleshoot the problem. That’s how we protect what matters most.

Need Help?


CUSTOMER-CARE-headset-Getty-657292908-LR

Find the answers you're looking for and get help with product support, filing a claim or checking on a claim status. Click here!

Skrivet av företaget

Skrivet av företaget

Kontaktuppgifter

Betygsatt 5 av 5 stjärnor
Med inbjudan

It was easy

It was easy, and affordable representative was knowledgeable and patient .

Upplevelsen ägde rum: 27 december 2024

Assurant logo

Svar från Assurant

We're happy to hear this, Darlene!

Betygsatt 5 av 5 stjärnor
Med inbjudan

none

I have no idea who I am rating

Upplevelsen ägde rum: 01 december 2024

Assurant logo

Svar från Assurant

Thanks for providing a 5-star rating. This review is for your coverage through us (Assurant).

Betygsatt 1 av 5 stjärnor

Would give negative stars if I could

Would give negative stars if I could. My toilet malfunctioned end of September and caused a ton of water damage in my bathroom and bedroom. Apart from the initial filing of the claim, and sending out the mitigation team, it took over a month to get ahold of anyone, while I was reassigned at least 4-5 adjusters without any real contact. I finally had a reliable adjuster and was paid the first chunk of living expenses and the cash value of materials. My contractor and I both sent the estimate and two weeks later Assurant called and asked if I had the estimate. They got all my other correspondence though somehow? The agent was also annoyed I hadn’t started repairs, but I’ve literally been waiting to see if they approve the full estimate because I didn’t have the money to cover the difference if they didn’t. My in laws had to pay for an airbnb just so we could have a place to live. I re-sent the estimate, and proceeded to send it every day for a week, begging for some acknowledgment they received it this time. That was a month ago. I checked my claim status yesterday and it says closed. I’m still owed over $14,000. From Sept 26th-Jan 6th so far. What an absolute nightmare. I’m telling everyone I know to avoid this company like the plague.

Upplevelsen ägde rum: 26 september 2024

Assurant logo

Svar från Assurant

We are committed to improving our customer experience and apologize for any inconvenience caused. If you'd like to speak with our internal partners about your claim, please reply to the email from Trustpilot. Be sure to include your policy number, claim number, phone number, and email for our team to review.

Betygsatt 5 av 5 stjärnor
Med inbjudan

Great Customer Service!

I've used other apartment insurance companies and haven't been happy with the customer service. Assurant's customer service is very responsive and easy to access.

Upplevelsen ägde rum: 01 december 2024

Assurant logo

Svar från Assurant

We strive to provide excellent service to all of our customers, and your feedback is greatly appreciated!

Betygsatt 1 av 5 stjärnor
Med inbjudan

Unforeseen Wait Times

Terrible communication and suspicious problems with my phone

Upplevelsen ägde rum: 04 januari 2025

Assurant logo

Svar från Assurant

We are committed to improving our customer experience and apologize for any inconvenience caused. For further assistance, please respond to the email we have sent to your inbox.

Betygsatt 3 av 5 stjärnor
Med inbjudan

Assurant was great but…

Assurant was great but the store we chose wasn't bad. They were very and respectful but lacked prioritization skills, otherwise it was a good experience.

Upplevelsen ägde rum: 04 januari 2025

Assurant logo

Svar från Assurant

We're glad to hear that you had a good experience. We will take note of your comments regarding prioritization skills. Your feedback helps us improve, and we're here to ensure you have the best possible experience in the future.

Betygsatt 1 av 5 stjärnor

This warranty company is the worse

This warranty company is the worse. I bought a newer truck in 2020 with low miles. Platinum warranty and they sure do like to find frivolous reasons to deny your claim. Im willing to bet they have a monopoly on the car warranty market. Horrible customer service and just a rotten company. My last 2 new cars i didnt buy extended warranty’s. Because of my experience with this company- i refuse to ever buy another warranty. Go to hell assurant!!!! Im still jaded by my last claim denial. I really should look into lawyering up to get a refund.

Upplevelsen ägde rum: 28 mars 2024

Assurant logo

Svar från Assurant

We're sorry to hear about your recent experience. If you'd like to speak with our internal partners about your claim, please reply to the email from Trustpilot. Be sure to include your claim number, phone number, and email for our team to review.

Betygsatt 5 av 5 stjärnor
Med inbjudan

Quick, well done work.

The repair service and process was seamless. The rep that helped me out at the chosen repair center was knowledgeable and got it done quick.

Upplevelsen ägde rum: 05 januari 2025

Assurant logo

Svar från Assurant

Happy to see we provided a 5-star service!

Betygsatt 5 av 5 stjärnor
Med inbjudan

I would recommend this service to…

I would recommend this service to anybody needing a phone repair! Very affordable and efficient. Literally looks like i have a brand new phone!

Upplevelsen ägde rum: 04 januari 2025

Assurant logo

Svar från Assurant

We’re so thrilled to hear you had a fantastic experience!

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