Onboarding - Online |
Installation |
Exchange Server/online and Skype tenant configuration |
Exchange Server task schedule configuration |
License management |
Helpdesk roles and delegation settings configuration |
Custom reports and content search profile configuration |
Auditing configuration |
Monitoring configuration |
Alerts customization |
Schedule report configuration for industry-standard reports |
Mail server and SMS configuration |
Dashboard customization and product rebranding |
Log forwarding |
Archive configuration |
Backup & restore configuration |
Action configuration for auditing |
Note : The client is responsible for the creation of a service account with the permissions required to perform these activities.
Onboarding add-ons |
Training (up to 4 Participants) |
Security hardening & privacy 1. SSL configuration 2. TFA configuration 3. Compliance privacy configuration 4. LDAP over SSL configuration |
Database migration (PGSQL to MSSQL) |
Product server migration |
Note : The implementation of the above services are subject to fulfilment of client deliverables outlined in the scope of work (SOW).