Trade in your MacBook

When you trade in your MacBook with your purchase of a new Apple product, you'll receive a kit with everything that you need to send your trade-in MacBook to Apple.

Before you ship your MacBook

Back up your MacBook and erase all content and settings to prepare your device for trade in and to protect your personal information.

Pack your MacBook for trade in

  • The kit you received from Apple has everything that you need to pack up your trade-in device, including a cardboard box to pack your device and the return shipping label or commercial invoice.

  • Don’t include anything else in the box, like a case, power adapter, cables, or other accessories. If you do, they won’t be returned to you.

  • If you’re trading in multiple devices, include only one device per trade-in kit. Make sure that you’re using the right kit by checking that the Quote ID Number on your return shipping label matches the Quote ID Number in your confirmation email for that device.

How to pack your MacBook

  1. Unfold the cardboard mailer and the padded flaps at the end of the cardboard mailer. Place your MacBook between the padded flaps.

    MacBook placed in unfolded cardboard mailer

  2. Fold the padded flaps securely over the MacBook.

    Flaps folded over MacBook with arrows indicating fold direction

  3. Re-fold the cardboard mailer to the last panel. Then remove the tape cover strip from the last panel of the cardboard mailer.

    First panel folded to middle panel with arrow indicating direction, and tape cover strip removed

  4. Fold the flap on each side down and around the cardboard mailer. Press down firmly to secure each flap with the exposed tape strip.*

    Top panel secured with adhesive and remaining outside flaps folded around the mailer

*Apple is not responsible for any damage during shipping.

Ship your MacBook to Apple

  1. Find the name of the courier on the provided return shipping label or in the packing materials.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

  3. If a commercial invoice was included, attach it to the outside of the box. If you don’t, the package might not be delivered. Commercial invoices are only necessary in some European countries.

  4. Make sure that you get a receipt from the courier to confirm that you’ve sent your trade-in device.

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