Reset your phone and get a six-digit verification code to set up your iPhone from an Android device

If you set up your new iPhone with the Move to iOS Android app but didn't complete your data migration, you can restart the process after you reset your iPhone.

Use a charging cable and a Mac to reset your iPhone and get a six-digit code

  1. Press and hold both the side button and the Volume Down button of your iPhone until the power off slider appears. Drag and hold the slider to turn your iPhone off.

  2. Connect the cable to your Mac. As you connect the cable to your iPhone, simultaneously hold the side button and do not release it. Continue to hold the side button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.

  3. On your Mac, open the Finder and locate your iPhone in the sidebar under Locations. Select Trust [your device] on your iPhone and Mac if necessary.

  4. In the Finder on your Mac, choose Restore when you have the option to Restore or Update.

  5. After the restore process has finished, the Hello screen will appear on your iPhone. Disconnect your phone from the computer and begin to follow the onscreen instructions to set up your iPhone.

  6. When you reach the Transfer Your Apps & Data screen, tap From Android.

  7. Open the Move to iOS app on your old Android phone and follow the onscreen instructions.

  8. When you reach the Connect via Code screen on your Android device, tap continue. Then on your iPhone, tap Continue on the Transfer from Android screen to generate your six-digit code and finish your migration.

Use a charging cable and a PC to reset your iPhone and get a six-digit code

  1. Press and hold both the side button and the Volume Down button until the power off slider appears. Drag and hold the slider to turn your iPhone off.

  2. Connect the cable to your PC. As you connect the cable to your iPhone, simultaneously hold the side button and do not release it. Continue to hold the side button while the Apple logo appears. Do not release the side button until an image of a computer and a cable appears.

  3. On your PC, open Apple Devices, then select your iPhone in the sidebar. If you don't have Apple Devices, open iTunes. Then select the iPhone icon in the top of the window.

  4. In Apple Devices on your PC, select General. If you have a backup, select Restore Backup and follow the onscreen instructions. If you don’t have a backup, select Restore [device] and follow the onscreen instructions. If you don't have Apple Devices on your PC, open iTunes and click Summary in the sidebar. Then click Restore iPhone. Choose Restore when you have the option to Restore or Update.

  5. After the restore process has finished, the Hello screen will appear on your iPhone. Disconnect your phone from the computer and begin to follow the onscreen instructions to set up your iPhone.

  6. When you reach the Transfer Your Apps & Data screen, tap From Android.

  7. Open the Move to iOS app on your old Android phone and follow the onscreen instructions.

  8. When you reach the Connect via Code screen on your Android device, tap continue. Then on your iPhone, tap Continue on the Transfer from Android screen to generate your six-digit code and finish your migration.

How to reset your iPhone with iOS 15.2 or later without a Mac or PC

How to download the Move to iOS app when you can't use Google Play

How to move from an Android device to iPhone or iPad

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