Billing and Subscriptions

You can cancel a subscription from Apple, or a subscription you purchased in an app, directly in the App Store on your device.

App Store and iTunes Store purchases may be eligible for a refund. To request one, click the link below, sign in, and select "Request a refund."

You can find a history of the apps, subscriptions and media you’ve bought from the App Store and iTunes Store.

View and update your payment methods or update your billing information.

Find out what to do if your payment is declined, you’re unable to make purchases in the App Store or iTunes Store, or you can’t download or update apps.

If you don’t recognise a charge from Apple, find out how to look up your purchase history and verify charges. 

Help your child sign in to Apple devices with their Apple Account, create a device passcode and use Family Sharing to access purchased apps and content.

After you’ve signed in with your Apple Account, you can redownload your previously purchased apps, music, films and TV shows.

If you need help with your Apple Account and password, or to regain access to a locked account, start here.

Find out how to subscribe to Apple Music, listen to radio stations from around the world, buy music or send a gift.

We can help you find the best support options.

Get personalised access to solutions for your Apple products.