Use Lost Mode in Find Devices on iCloud.com
Lost Mode lets you lock your iPhone, iPad, iPod touch, Mac or Apple Watch so that others can’t access your personal information. You can turn on Lost Mode in Find Devices on iCloud.com.
Lost Mode requires a device that meets the minimum system requirements listed in the Apple Support article System requirements for iCloud.
To sign in to Find Devices, go to icloud.com/find.
What happens when you use Lost Mode or lock a lost device?
A confirmation email is sent to your Apple ID email address.
You can create a message for the device that says it’s lost and how to contact you.
For an iPhone, iPad, iPod touch, Mac and Apple Watch, your device doesn’t display alerts or play a sound when you receive messages or notifications, or if any alarms go off. Your device can still receive phone calls and FaceTime calls.
For an iPhone, iPad, iPod touch and Apple Watch, you see your device’s current location on the map, as well as any changes in its location.
For applicable devices, payment cards and other services are suspended.
Turn on Lost Mode or lock a device
In Find Devices on iCloud.com, tap the device you want to put into Lost Mode or lock in the Devices list.
Tap Mark As Lost.
Follow the onscreen instructions, keeping the following in mind:
Passcode: If your iPhone, iPad, iPod touch or Apple Watch has a passcode, it’s required to unlock the device. Otherwise, you’re asked to create a passcode now. If you’re locking an Intel-based Mac, you must create a numerical passcode, even if you already have a password set up on your Mac. This passcode is distinct from your password and is only used when you lock your Mac with Find Devices.
Family Sharing: If you’re trying to place a family member’s iPhone, iPad or iPod touch in Lost Mode and the device doesn’t have a passcode set, you must enter that person’s Apple ID password on this device. If you’re trying to lock a family member’s Mac, you must enter that person’s Apple ID password on this device.
Contact information: If you’re asked to enter a phone number, enter a number where you can be reached. If you’re asked to enter a message, you may want to indicate that the device is lost or how to contact you. The number and message appear on the device’s Lock screen.
Note: If you forget the passcode, or if you set an EFI firmware password on your Mac before it was lost, then lock it and later find it, you may need to take it to an authorised repair centre to unlock it.
To return to the Devices list, tap
.
Change your contact information on a lost device
After you mark your iPhone, iPad, iPod touch or Apple Watch as lost, you can update your contact information.
In Find Devices on iCloud.com, tap the iPhone, iPad, iPod touch or Apple Watch that’s in Lost Mode in the Devices list.
Tap Lost Mode, change the information, then tap Save Changes.
To return to the Devices list, tap
.
Turn off Lost Mode on an iPhone, iPad, iPod touch or Apple Watch
In Find Devices on iCloud.com, tap the device that’s in Lost Mode in the Devices list.
Tap Lost Mode, tap Turn Off Lost Mode, then tap Stop Lost Mode.
You can also turn off Lost Mode by entering your passcode on the device. If you turned on Stolen Device Protection on your iPhone, you may need to use Face ID or Touch ID.
Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again.
Recover the passcode and unlock your Mac
If you locked an Intel-based Mac, you can recover the passcode online.
In Find Devices on iCloud.com, tap the Mac that’s locked in the Devices list.
Tap Unlock, then follow the onscreen instructions to verify your identity with your Apple ID password.
When you have your passcode, enter it on your Mac.
If you locked a Mac with Apple silicon, you have to enter your Apple ID (or another email address or phone number on file) and password to unlock it. See the Apple Support articles If you forgot your Apple ID and If you forgot your Apple ID password.
If you can’t use Lost Mode because Find My isn’t set up on your lost device, see the Apple Support article Find your lost iPhone or iPad with Find My.