If you have an issue with an Apple Cash transaction

Learn what to do if you don't recognize a charge on your Apple Cash card or see an incorrect charge.

Person-to-person payments

If you don't recognize a person-to-person¹ Apple Cash payment in the Wallet app and/or on your debit card, check these things:

• If you sent someone money but the balance of your Apple Cash² account was less than the amount of your payment, the remaining balance could have been paid with a debit card you had in Wallet.

• When you make a person-to-person payment, the amount charged to your Apple Cash balance and to your debit card is shown at the time of transfer.³ The debit card charged will always be a card that was in Wallet on the device you used to make the payment, at the time you made the payment.

• If you authorized anyone else to use your debit card, make sure that they didn't use it to send the payment.

Once you've confirmed that the charge wasn't made by you or someone with access to your debit card, secure your Apple Account, and contact an Apple Cash Specialist at Green Dot Bank.

If you sent a payment to someone and want to cancel it

In your Apple Cash transaction history, person-to-person payments appear with a name, phone number, or email address. If the transaction status says pending, the receiver hasn't accepted your payment yet, and you can cancel it. 

To cancel the payment:

1. Open the Wallet app, then tap your Apple Cash card.

2. Tap the transaction, then tap it again on the next screen.

3. Tap Cancel Payment.

   

If the payment says Sent, and the Status says Completed, you can't cancel the payment.

Third-party merchant, Apple, and Apple Store transactions

Your Apple Cash balance can be spent using Apple Pay or with an Apple Cash virtual card number at merchants that accept Visa. If you make a purchase using Apple Cash, you'll see it listed in your Apple Cash transaction history in the Wallet app.

Third-party merchants

If you see a purchase that you don't recognize in your Apple Cash transaction history, secure your Apple Account, and contact an Apple Cash Specialist at Green Dot Bank.

If you see an incorrect charge on a merchant transaction, or a pending incorrect charge, wait 4 business days for it to clear. Sometimes, like with gas purchases and restaurant tips, the final charge may differ from the initial transaction amount. If the charge has cleared and the amount is incorrect, contact the merchant to resolve your issue. You can also contact an Apple Cash Specialist at Green Dot Bank.

Apple and Apple Store

Multiple purchases and subscriptions might be grouped into one bill. Learn how apps, subscriptions, and other content from Apple are billed.

If you see a charge from Apple, Apple Store, or Apple Store online that you don't recognize, secure your Apple Account, and contact an Apple Cash Specialist at Green Dot Bank.

If you want to request a refund:

1. Sign in to your Apple Account at reportaproblem.apple.com.

2. Tap or click "I'd like to," then choose "Request a refund.”

3. Tap or click "Tell us more," select a reason from the list for why you are requesting a refund, and then choose Next.

4. Choose the app, subscription, or other item. Then, at the top of the screen, tap or click Submit. If you can't find your purchase, learn what to do.

If you submitted your request successfully, you'll see the message "Your request has been submitted. Allow up to 48 hours for an update." You can check the status of your claim at reportaproblem.apple.com/status.

If you requested a subscription refund and want to cancel the subscription, learn what to do.

Learn how to avoid common scams when you use Apple Cash.