Jira family and sandboxes

The Jira family of products are built on the same platform. This means that Jira and Jira Service Management added to the same site (URL) share a common framework. As a result, changes to one will affect all other Jira products with the same URL.

For example, if you delete your Jira Service Management sandbox from acme-sandbox-123.atlassian.net, you’ll also delete your Jira sandbox from acme-sandbox-123.atlassian.net.

Here’s a summary of how different changes will affect other Jira sandboxes with the same URL.

Copying data to a Jira sandbox

When you copy production data to a Jira sandbox, we’ll also copy it to other Jira product sandboxes with the same URL.

Deleting a Jira sandbox

When you delete a Jira sandbox, we’ll also delete all other Jira product sandboxes with the same URL.

Overwriting an offline sandbox

When you overwrite an offline Jira sandbox with a new Jira sandbox of the same type, we’ll delete all other offline Jira sandboxes with the same URL.

Sandboxes for Jira products on Free or Standard plans

Previously, you could add a Jira Free or Standard sandbox to an existing sandbox site with Jira Premium or Enterprise. This is no longer supported. You can’t create sandboxes for Jira products on Free or Standard plans.

If you created such sandboxes in the past, here are the conditions:

• You won’t be able to restore offline sandboxes. They will be deleted after 30 days.

• Active sandboxes won’t be affected for now, but we’ll eventually deprecate them as we move out of the Beta release.