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This all started when I cancelled Xfinity Internet and went to Frontier Internet. I had previously used Thunderbird for 8 years through Xfinity with no problems. I have contacted Xfinity and Frontier and both have told me it is a problem with a Thunderbird setting.

This is the error message I receive..........

Sending of the message failed. An error occured while sending mail: Outgoing mail server (smtp) error. The server responded: resomta-c2p-555920.sys.comcast.net resonta-c2p-555920 sys.comcast.net. Excessive failed authentication. ESMTP server temporarily not available.

I have since cancelled Thunderbird and removed the program from my laptop but still have it on my Desktop computer. I am still receiving the same error message on my desktop. Everything is the same setting it has been for eight years. The only change I made was cancelling my Xfinity TV, Internet and mobile phone service. I still have Xfinity email.

Lately I've noticed that e-mails aren't always coming through in Thunderbird.

They aren't in the junk folder either; but when I log in to outlook webmail - I have an outlook.com address - I find that some (but not all) of the messages have come through, either into the inbox or junk folders.

Any suggestions?

Hi folks, for some months now it has been taking several minutes to download my mails from my provider Netcologne to my Thunderbird mail client. My version: 128.6.0esr (64-bit) OS Windows 10 home 22H2 Previous activities: 1. fault report to provider Netcologne, reply: No error detectable 2. installation of mail client ‘eM Client’. Mails are downloaded in a few seconds, just like a few months ago with Thunderbird mail client.

Something is wrong with the Thunderbird mail client. Please help me, I am an enthusiastic fan of Thunderbird and would like to stay that way. Best regards Friedrich Berger

When receiving an e mail that has a link within the text body I am unable to open the link/icon. It used to work perfectly. Has there been an update recently? I have asked before and you advised me to open account settings/server settings to see if I have ticked "Automatically download new messages" however this wording does not appear anywhere? Appreciate your help.

Je ne reçois plus de courrier depuis le 10 de ce mois (sur "thunderbird") ? Y-a-t-il un réglage à faire et comment ? ? Merci d'avance

Jean Sicart

Hello, Since this morning Thunderbird asks for my password everytime I click on my email logo to look at my emails. When I enter the password I can have access to my emails which semm to come in normally. If I close Thunderbird down and come back two minutes later it asks for the password again and so on. Can someone tell me how I can stop this ? Thank You. P.B.

The image tells the story. I can still access my Optus webmail but Thunderbird is being a pita. Does anyone have a hint on how I can solve this ( apart from ditching Thunderbird ) ?. Tia Iain

I am using Tbird 115.16.0esr (64 bit) on Linux Mint 20.2 desktop and until recently my outgoing Tbird emails displayed in a Folder called ‘Sent Mail’.

Currently my Tbird “start page” shows Folders for both ‘Sent’ and ‘Sent Mail’

But Tbird Account Settings > Copies & Folders> shows only “Sent folder on” – my email account name and does not offer a ‘Sent Mail folder on’.

However my Gmail account, when viewed via browser, shows only ‘Sent’.

Now my outgoing emails it show up in both ‘Sent’ and ‘Sent Mail’ folders.

I would like to retain the previous ‘Sent Mail’ as the operative folder on Tbird “start page”. How do I go about that since “Sent Mail” isn’t offered in Tbird account settings and “Sent Mail” doesn’t show in Gmail (although all outgoing emails seem to show in gmail’s ‘Sent’ folder) ?

Martin B.

I use Thunderbird to download and send messages - my hosting is with Primus in Canada. I am vacationing in Pakistan and no messages are downloading. When I try to reply to a message it says 'Sending message' but after about 30 seconds, this appears

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.magma.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have apparently unselected the composition toolbar which contained the option of sending the current email. This has also forced the "File: Send Unsent Messages" option is grayed out. I do not have the option of selecting the Composition Toolbar. My Email provider varies. I have Gmail, Yahoo mail, and AOL (Netscape/AIM) Mail. ISP is Verizon. Firewall, Antivirus and VPN is Bitdefender Total Security | Build 27.0.46.231. Operating system Windows 11 Pro; Version 24H2; Build 26100.2605; Windows Feature Experience Pack 1000.26100.36.0. Thunderbird Version 128.5.2esr.

I have included a screen shot of the specific issue.

I have been using Thunderbird since its rollout.

Moved to New Question related to 'Sent' file size: https://support.mozilla.org/en-US/questions/1485833

OK, I noticed my Sent mail folder has a file size of > 3 GB (3,224,360,399 bytes) Probably why it is not being read How can I reduce the size of this file (without being able to open it in Thunderbird)?

_________________________________________________________ 3 email accounts only one account experiences the problem: Jacob@ManyCurrents.com only with "sent" directory issue began recently "Sent" beneath SENT directory name displays "12,092 messages" HOWEVER no messages are listed below only "no message found" displayed

=> IF I search on a message I know I've sent, it DOES display in search results

Tried: 1. compacting folder 2. clicked: Folder properties -> Repair folder neither worked

Many Thanks ~:~ I appreciate your attention! _________________________________________________ APPLICATION BASICS:

 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 128.6.0esr
   Build ID: 20250107005646
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.6.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
   Memory Size (RAM): 7.9 GB
   Disk Space Available: 233 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, Local Folders, (none) Local Folders, 0, passwordCleartext

   account2:
     INCOMING: account2, JKB, (pop3) isbridge.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <JKB@IsBridge.com>, isbridge.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, RDB, (pop3) isbridge.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <RDB@IsBridge.com>, isbridge.com:465, SSL, passwordCleartext, true

   account11:
     INCOMING: account11, ManyCurrents, (pop3) manycurrents.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <Jacob@ManyCurrents.com>, manycurrents.com:465, SSL, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.6.0esr.botan
       C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

     USHolidays

       Name
       Value

       Name: USHolidays
       Type: ics
       Disabled: false
       Username:
       URI: file:///C:/ProgramData/Thunderbird_Astronomy/USHolidays.ics
       Refresh Interval: 0
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:JKB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Home

       Name
       Value

       Name: Home
       Type: storage
       Disabled:
       Username:
       URI: moz-storage-calendar://
       Refresh Interval:
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id3
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:RDB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     AstroCal

       Name
       Value

       Name: AstroCal
       Type: ics
       Disabled: false
       Username:
       URI: file:///C:/ProgramData/Thunderbird_Astronomy/astrocal.ics
       Refresh Interval: 0
       Read-only: true
       Suppress Alarms: true
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:JKB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender (Software)
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.4355)

     GPU #1
     Active: Yes
     Description: NVIDIA NVS 3100M
     Vendor ID: 0x10de
     Device ID: 0x0a6c
     Driver Version: 21.21.13.4201
     Driver Date: 11-14-2016
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Subsys ID: 214217aa
     RAM: 256

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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     Display0: 1280x800@60Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     GPUProcessPid: 2516
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: available by default
     WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_ANGLE: available by defaultunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by runtime: Requires ANGLE
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultblocked by env: Disabled by Software WebRenderfailed by runtime: Disabled with non-zero canvas worker threads
     REMOTE_CANVAS: available by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers (Conexant 20585 SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_17AA214C&REV_1003\4&3890a423&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Microphone (Conexant 20585 SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_17AA214C&REV_1003\4&3890a423&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Profiles\z72lilln.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1

 Important Modified Preferences

   accessibility.lastLoadDate: 1542513161
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 1598322
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 2
   browser.display.foreground_color: #663300
   browser.search.region: US
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 128.6.0
   font.internaluseonly.changed: true
   font.name.sans-serif.x-western: Verdana
   font.name.serif.x-western: Courier New
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
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   font.size.fixed.x-western: 12
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   gfx.crash-guard.d3d11layers.appVersion: 78.14.0
   gfx.crash-guard.d3d11layers.deviceID: 0x0a6c
   gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4174
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.10.0
   gfx.crash-guard.d3d11video.deviceID: 0x0a65
   gfx.crash-guard.d3d11video.driverVersion: 9.18.13.4174
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.12.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x0a6c
   gfx.crash-guard.wmfvpxvideo.driverVersion: 9.18.13.4174
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 fission.autostart.session: true

 Places Database

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   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

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     4.35

     NSS
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     3.101.1

     NSSSMIME
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     NSSSSL
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   Wrote to Disk Cache: false

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     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
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     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

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I just installed Thunderbird, linked it to my primary email account (ok!) and then tried to import one year's worth of email messages exported from my Apple Mail client as .mbox folders with an underlying folder structure (1 per month). Thunderbird went away for about 2 hours "downloading" and importing ( ... looking good!), but at the end my "Local Folder: Apple Mail Import" still shows no messages. Where are they and how can I access them in the Thunderbolt client?

When a message appears the sender's name is present in my column of emails. Of course. Fine.

But now, all of a sudden, I'm getting the sender's email address, too, which I do not want in my columns. How do I turn that feature back off?

This is driving me crazy so I'm eager for your help.

Just wondering if there was a way to change the behavior of Thunderbird. Currently, if I add a subfolder to an IMAP mail account, that folder will show up in the Unified Inbox. Yes, I know how to remove it from there but I'm getting tired of doing that each time I add a folder as I need to do it to multiple devices.

Thanks.

Hello,

Can you please help me and advice how Can I put my sign I'm answer above mail which I am answering to? Now when I am answering, my sign is always atthe bottom of page. First is my answer, then message from sender and then my sign (nobody will see it when there will be lot of mails). Thunderbird for PC is doing it as I want it, but I am not able to set it in android version.

Thank you for help.

T.

When I started Thunderbird mail this morning I seem to have lost all me emails other a new ones that have arrived today.

I have version 128.6.8esr 64 bit

Not sure what has caused this and I can get all my older email back? Paul

Hi, I am moving from Outlook and struggling with Thunderbird email accounts I wish to setup 5 mail accounts, four of which relate to different people or departments and on that collects incoming email from mailboxes that are re-directed. I find that I can set up the outgoing smtp and the incoming smtp but I am not give any choice for sending mail. Also whatever I do the first account I set up always appears as the only account visible in the folders pane. If there is a definitive explanation of what to do to configure email in Thunderbird it would be most helpful?

Regards Greg