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Azure MFA "Activation Failed" error with Microsoft Authenticator App
We've opened a premier ticket, but has anyone in the community seen this error before? We've got a few users that can't set up the Microsoft Authenticator app, and nothing we do is working. This is rolling out to all of our users overnight tonight, and none of our global testing has run into anything like this.
failed set-up of a passkey for a personal MS account
After scanning the QR code (on the PC screen) in the Authenticator app on the Iphone, the error message “Error adding the passkey - Microsoft Authenticator does not support this passkey” (translated from German) appears. What does this mean ? How to prevent? Any help is appreciated.How to add Passkey for Entra ID / M365 Identity to Windows Hello or third-party password manager?
I manage many M365 tenants and can't add all of them to Windows as an account. Because of this I would like to add passkeys for those accounts to either a third-party password manager or (preferred) Windows Hello. So far I haven't found a way to do this. The passkey dialog at https://mysignins.microsoft.com/security-info only allows me to add a passkey to a physical key. So: So how can I add M365 passkeys to Windows Hello?
Authenticator Reset
I cannot log into my Office365 account. I'm not even sure what I have its been so long. I run a small business and set up the account myself. I did not have the authenticator backed up so when I lost my phone, i lost all of the authenticator accounts. Now I cannot log in due to not having the authenticator. I've been hung up on 3 times by microsoft support. How can I get the authenticator reset? I need to install the apps on a new machine. I can't even cancel the account because in order to do anything you have to log in.....which I can't do.Authenticator backup use company account
Just switched phones yesterday and discovered my Authenticator app backs up using a personal Microsoft account instead of my business account. If MFA is required by a business, shouldn't Authenticator be backed up using business accounts? In my opinion, there should be a way to keep business and personal MFA separate within a single app. Outlook does this with my business and personal email accounts...
Support tickets unresolved after 11 months; escalation requests ignored; stuck in a feedback loop
Hello, We have been unable to update O365 applications for close to a year now. When we update the applications, our end-users are unable to authenticate and receive 1001 errors. We have had a support ticket open now for 11 months. We are stuck in a loop where support asks us to demonstrate the issue. I can consistently reproduce this issue. This is a cry for help. Thanks to anyone who has any suggestions.
Authenticator app not working on new phone - old phone with app is gone
Hello Tech Community, I have trouble with my email (hotmail) account. About 12 months ago I downloaded and activated the authenticator app after having hackers trying to enter my hotmail account. A few months ago I changed my phone and I have never been asked for second factor authentication until today (so I did not pay much attention to it as I could see it. The phone number attached is old and have no access to it and that device is long gone too). BIG PROBLEM! I have the app on my new phone but it is not linked to my account (and cannot do a Cloud Recovery). If I try to do anything with my account (forward emails or change anything) it asks me for the authenticator approval/code (that I do not have access to). I am scared about doing something that will log me out of my email (which I still have access to) but cannot make any changes nor log out. Please help. Can I deactivate the authenticator app somehow? or re-set it-up to work again? Can I migrate all my emails to a new account so I do not lose years of information if I get logged out? Can I set the forwarding emails option without having to pass by second facto authentication? Looking forward to hearing from you wise community, Thank you
