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jackgurae
Copper Contributor
Jan 15, 2025

Customizing Email Notifications in Microsoft Bookings

I am seeking guidance on the following aspects of Microsoft Bookings:

  1. Email Dispatch Mechanism: How Microsoft Bookings sends emails to clients (appointment confirmation, before-meeting email, after-meeting email)? Under the hood, does it utilize Microsoft Graph to schedule and send these emails?
  2. Custom Email Templates: I aim to bypass the default email notifications and implement customized templates for client communications. Is it possible to disable the standard email-sending feature in Microsoft Bookings and instead trigger my custom email workflow, perhaps using Microsoft Graph or another method?
  • I Used to get reminder emails about upcoming appointments, I have selected everything correct but the reminders are not being sent. 

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