Outlook Plugin Not Loading

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Hi&nbsp;I have recently enabled Viva Sales within Outlook desktop, however the app will not load with a debugging error as below.&nbsp;Line: 76Error: Office.js has not fully loaded. Your app must call "Office.onReady()" as part of it's loading sequence (or set the "Office.initialize" function). If your app has this functionality, try reloading this page.The plugin works fine within OWA.&nbsp;RegardsAlan&nbsp;

alanmcburney · Answer

AllenMathias,&nbsp;I haven't been able to get past the issue. I've rebuilt the PC with a clean Windows11 image installed office, yet Viva Sales still won't load.*Update*After much troubleshooting I have narrowed the issue down to Windows Information Protection (WIP). The Viva Sales Outlook Add-in loads until I add my account into MDM. The machine is a personal machine and is subject to WIP without enrolment policies. Once the machine is under WIP the Outlook Plugin breaks. Removing the account from MDM resolves the issue and the plugin returns to a working state.

rafi_rabo · Answer

Hi Alan, I'm sorry you're experiencing a problem. We are investigating the reported issue and will update this thread shortly.

allenmathias · Answer

Alan, can you share which version of windows and outlook desktop are you on?

alanmcburney · Answer

Windows 11 Pro Version 21H2 (OS Build 22000.918Microsoft Outlook for Microsoft 365 MSO Version 2207 Build 16.0.15601.20072) 64-bit

allenmathias · Answer

Thanks AlanWe have seen this be a intermittent issue till now. If you are seeing it consistently can you help us by sharing your network logs (chrome-&gt;f12-&gt;network tab; open the admin; export the logs and DM them to me). Would appreciate your help.

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Outlook Plugin Not Loading

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