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mrshaunaggarwal's avatar
mrshaunaggarwal
Copper Contributor
Jun 15, 2023

Unable to connect Viva Sales with Salesforce

I'm getting the below error while trying to connect Viva Sales with my Salesforce sandboxes (both, production and developer):

{ "errorcode": 4258, "message": null, "details": "No such host is known.", "sessionId": "99cd1408-5646-45fa-b71b-dbd2b523a5ee", "activityId": "5ebbf204-82ae-47a6-9983-fa054e6c38ec" }

 

I've tried creating and connecting a new/ trial account, enabled the APIs, removed any IP restrictions but none of it seems to work.

 

The same is working when I'm trying to connect it with my Dynamics sandbox.

    • RezaAssadi's avatar
      RezaAssadi
      Icon for Microsoft rankMicrosoft

      mrshaunaggarwal , do you happen to be a Power Platform admin in your tenant? If so, would you be able to look up that the "msdyn_viva" Dataverse instance still exists? Alternatively, could you ask one of the existing Power Platform admins in your organization to check?

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