Use Microsoft Viva Pulse to measure employee sentiment for Microsoft 365 Copilot implementation
We are pleased to announce that Viva Pulse is now included with your Microsoft 365 Copilot subscription. Together with Viva measurement, it helps highlight opportunities to better plan and accelerate your organization’s Copilot journey by understanding the most impactful actions to improve outcomes. Using Viva Pulse to measure Copilot implementation Viva Pulse is a real-time survey feedback tool, offering flexible and democratized capabilities for change leaders, local champions and managers to gather and act on employee feedback quickly when it matters most. Viva Pulse empowers leaders to gather real-time feedback from teams during Copilot implementation through brief surveys. Pulse helps identify challenges and concerns quickly, enabling prompt and localized responses to improve the Copilot journey. With Viva Pulse, users can unlock answers to the key questions for how teams experience change: How are teams adjusting to Copilot? What Copilot adoption barriers do we need to address? How can we better support Copilot transformation across different groups? Readiness: gauge how willing and capable the target population is to embrace and adopt Copilot when compared to desired goals. Readiness also includes the identification of all tasks and workflows that may benefit most when Copilot-assisted. Adoption: understand how the target population is experiencing Copilot, how Copilot-assisted tasks and roles are being affected, and identify actions to improve implementation, usage,and value. Impact: recognize the value created and outcomes achieved for different levels in the organization and show how ongoing changes in your Copilot journey are enhancing the organization. Lessons learned are applied to other areas of the business, spreading across different processes and teams to create a compounding effect over time. Viva Pulse survey results for the Copilot impact template will be automatically shared to the Microsoft Copilot Dashboard. At this time, individual Copilot impact sentiment will not be joined to behavioral metrics in Viva Insights Analyst Workbench. Look for Copilot Readiness & Adoption Pulse results in Viva Insights Analyst Workbench in the future. Viva Pulse Premium experience vs included with Copilot subscription Viva Pulse is available both as a premium experience and a limited experience available with a Microsoft 365 Copilot subscription. The following list of capabilities are available to Pulse authors and administrators as part of these experiences. Capability Pulse Premium Experience Pulse experience with Microsoft 365 Copilot subscription Pulse content Full access to all research backed templates. Content administration experience to create your own organizational content. Use Copilot standalone & Series templates to measure employee sentiment for Copilot adoption. (Copilot series templates is available in Private Preview right now!) Survey authoring All customization capabilities, including creating your own questions, requests, and series. Authors can rename, delete, reorder questions and schedule Pulse requests. Cross-Viva experiences Integration with Insights Analyst Workbench & Glint follow up surveys. (Both these capabilities to launch in the near future) Integration with Copilot Impact dashboard for Copilot impact Pulse results. Get started with Pulse experience with Copilot subscription For further information on how to get started with the Viva Pulse experience included with your Microsoft 365 Copilot subscription, please read the documentation shared below. Global tenant or Pulse administrators can set up the Pulse experience for their tenant’s users and configure the in-app experience by following the steps mentioned at Set up the in-app Viva Pulse experience. Please make sure the users who will be sending the Pulse requests have a Microsoft 365 Copilot or a Viva Pulse premium and a Microsoft Forms license assigned to them. In order to access the Viva Pulse experience and send Pulse requests, please visit the Viva Pulse home page. If you have any trouble or see the No Access error, please retry in a few minutes. If you continue to face issues loading the Viva Pulse home page, reach out to your account team or Microsoft support team and log an incident with us. Engage with our Viva Product teams to provide feedback What questions does your organization have about measuring Copilot and AI tool’s effectiveness? Are you interested in engaging with us or providing feedback to inform us about the needs during an AI transformation & Copilot implementation journey and how Viva Pulse could help you navigate that? If yes, please contact your account team.What’s new in Microsoft 365 Copilot | November 2024
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