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CebicTech
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Joined 5 years ago
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Re: MFA Issue blocks Global Admin / Data Protection Team disconnects calls
Quick update on this issue. In my experience, once the Microsoft Data Protection Team has flagged your phone number / Domain Name, reaching them via phone results in long hold time and them disconnecting the calls. When I called back with a different Caller ID, I was able to get my issue resolved.151Views0likes0CommentsRe: Managing Multiple M365 Administrator Accounts with Microsoft Authenticator Backup
Quick update to bring this issue to a close. There is no way to have multiple M365 Global Admin MFA properly backed-up so they can be restored when moving to a new device. I was able to work with the Microsoft Data Protection Team to disable the MFA, but only after the vetted the Admin Credentials to prove I was the Gobal Admin. Going forward, I will create multiple MFA options for the Global Admin or create a backup Global Admin account for each M365 Tenant.352Views0likes0CommentsMFA Issue blocks Global Admin / Data Protection Team disconnects calls
Hi. I have just learned that the Microsoft Authenticator app allows you to create MFA for multiple Global Administrator accounts, but those accounts will not properly transfer when you move to a new Smartphone. I have one tenant that has only one Global Admin Account secured using MFA and the Microsoft Authenticator App. The MFA is no longer working. I have been told to work with the Microsoft Data Protection Team by calling them at 800-865-9408. The weird thing is they keep disconnecting the call before the issue gets addressed. It has happened multiple times. Calling them back results in hold times averaging over 2 hours. Does anyone have ideas how I can get my MFA issue solved perhaps by reaching the proper group at Microsoft in another fashion? Is there some customer advocate resource at Microsoft I can contact?Managing Multiple M365 Administrator Accounts with Microsoft Authenticator Backup
Hello Tech Community, I am looking for some advice on how to efficiently manage and back up multiple M365 Administrator accounts using the Microsoft Authenticator app. As an IT Support professional working with multiple clients, I have a dedicated Global Administrator account for each client, and all accounts are secured with Multi-Factor Authentication (MFA) using Microsoft Authenticator. Setting up each Global Admin account with the Authenticator app is fairly straightforward, but I’ve run into an issue when trying to transfer these accounts to a new smartphone. While the Microsoft Authenticator app does transfer accounts to the new device, it seems that MFA will no longer work unless you scan a new QR code for each account. However, logging into these Global Admin accounts to obtain the new QR code is not feasible since MFA is required, creating a bit of a catch-22. I’d prefer not to resort to other authentication methods (SMS, email, etc.) for these Global Admin accounts, as it adds unnecessary complexity and potential vulnerabilities. Has anyone found a reliable solution for seamlessly backing up and transferring these MFA-enabled Global Admin accounts to a new phone without needing to re-authenticate via QR code? Any insights or best practices would be greatly appreciated!Solved
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