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Rafael Rosa
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Joined 7 years ago
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Re: Outlook/Office 365 loads wrong display name on To: field.
Hi Community. First of all, I'd like to thank you all for your time and replies. Secondly, I'm not sure if I should be happy or not, but the problem seems tohave fixed itself. (!!!) One of the users came to me this morning and reported that the names were ok now. Itested on fewPCs and surprisingly, everythingseems to be working as expected. I didn't do anything new to the exchange configuration, so I have no idea of what happened here. I guess this is one of those mysteries that will remain on *the cloud*. Well, in the case I get any new information over this, I'll reply to this post. For now, thank you all and have a good day. :-) Cheers. Raf211KViews0likes3CommentsRe: Outlook/Office 365 loads wrong display name on To: field.
HiRavi kiran, thanks for your reply. This is happening to all users that try to send an email to the user "Berni". Once we click [verify name] on outlook client, the name changes to "Rachel", however, the address won't change at all. So the message goes to the right destination (at least).211KViews0likes1CommentOutlook/Office 365 loads wrong display name on To: field.
Hi Community, This is an annoying problem that has been happening where I work. It's not critical, but would be good to be able to fix it. We use Office 365 and have Outlook installed on all user PCs (win7). When typing the destination email/name on To: field, you will see the correct name [Berni..] and email [accounts@..] on the autocompletion list (picture outlook_01.png). However, after hitting <Enter> it will fetch a wrong name [Rachel..] (from the former employee that used that email, but no longer belongs to our organization) (picture outlook_02.png). If you double-click the name [Rachel..](picture outlook_03.png) you'll see that both name and email are actually correct. Just the display name that its messed up. If you send the email, it will go to the right mailbox as well. What I want to accomplish: To see the proper name [Berni..] on the To: field after selecting the mail item from the autocomplete list. What I tried to do so far: - local contacts overriding global contacts: checked but it's not the case, and the problem is happening on multiple computers - user profile on O365 admin panel/ exchange: checked, no evident problems.(picture outlook_04.png the forum only allows 3 attachments) - deleted autocompletion entries (single and everything). The same thing happens. I'm thinking of deleting themailbox and creating it again, but 1) There will be no fun 2) I would need to backup everything before. As it's a huge mailbox (and it will take a lot of time to do that), I'mhoping that a good soul out there with a trick under their sleeve would suggest me a better approach to fix the problem. Please let me know if you need any other info and thanks in advance for any replies. Cheers! :-)237KViews1like48Comments
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