Data Protection and Cookie Policies

Protection of Personal Data Orange Travelers

Orange Travelers is committed, within the scope of its activities and in accordance with the legislation in force in France, Europe and other jurisdictions where it operates, to ensuring the protection, confidentiality and security of the personal data of the users of its services, as well as to respecting their privacy.

This Policy informs you about how Orange Travelers,, its contractors and partners process your personal data. This Policy applies in particular to customers and users of the offers and services as well as to visitors to the https://travel.orange.com website and users of the Orange Travel mobile application. It may be supplemented by specific information brought to the user’s attention in relation to a particular product.

1. In what capacity does Orange Travelers process your data ?

Orange Travelers processes your data in its role as a data controller when:

• You browse the websites or applications published by Orange Travelers, create an Orange Travel account, or contact Orange Travelers through the contact channels made available by Orange Travelers.
• You purchase a product designed and distributed on its behalf by Orange Travelers.

In the case of data processing for which Orange Travelers is the data controller, it may rely on service providers who act on its behalf as subcontractors. In such cases, Orange Travelers ensures that its relations with subcontractors are governed by the applicable legislation on the protection of personal data.

It should be noted that Orange Travelers also distributes products of partners, electronic communications operators as a reseller through its website.

This includes, for example, the Holiday offers of the operator Orange France. When you subscribe to partner offers through Orange Travelers, you are informed that these partners are responsible for processing your data in the context of your contractual relationship with them. They process your personal data in accordance with their own privacy policies and you should contact them directly if you wish to exercise your rights.

2. Why does Orange Travelers process your data ?

Orange Travelers processes personal data only for specified, explicit and legitimate purposes.

Orange Travelers does not process such data in a way that is incompatible with these purposes.

Orange Travelers may process your data for the purpose of performing a contract. To this end, the purposes pursued by Orange Travelers are the following :

• To manage the identity of the customer or user and to authenticate them
• To manage the order
• To invoice and collect payments
• To provide pre-sales service and sales
• Provide after-sales service
• Process cancellations
• Handle complaints
• Communicate for customer management purposes

Orange Travelers also carries out processing on the legal basis of legitimate interest. To this end, the purposes pursued by Orange Travelers are the following:

• Generate statistics following digital communication operations
• Distribute products via a network of resellers
• To survey customers or users

Orange Travelers also carries out processing on the legal basis of consent, which you may withdraw at any time. To this end, the purposes pursued by Orange Travelers are the following:

• To organize direct marketing operations

Finally, Orange Travelers processes your data in order to meet its legal or regulatory obligations as follows:

• Responding to requests from the authorities and to court orders

In the case that Orange Travelers markets Orange Spain products, it acts as a data processor for Orange Spain and processes surnames, first names, e-mail addresses and telephone numbers for customer identification purposes.

3. What data is processed and how long is it stored ?

Orange Travelers processes your personal data, which is collected directly from you when you create an account, purchase a SIM/eSIM card or buy top-ups. Orange Travelers may also receive data that has been collected from you by a third party, for example when you purchase an Orange Travelers product from a distributor. Orange Travelers will only process data or a category of data if it is strictly necessary for the purpose for which it was collected. You can find information on these purposes above. Orange processes and stores the following categories of data :

• Contact data: telephone number, postal address, email address.
• Identification data: Identity (first name, last name), administrative identifier (passport)
• Personal characteristics: Civil status, date and place of birth, nationality, picture
• Content data: content and history of messages exchanged with customer service.
• Economic and financial data: Financial identification, economic, fiscal and accounting data, transaction history
• Connection and usage data: Connection, usage and location logs
• Products and services owned or used: SIM / eSIM card and top-ups

Retention period of the Personal Data : Your Personal Data is stored for the following periods:

• Data used as part of commercial relationship management: The retention period of your personal data is 2 years from the end of the validity of the commercial relationship.
• Customer identification data under articles L34-1 and R10-13 of the French Post and Electronic Communications Code: The retention period of your personal data is 5 years from the end of the validity of the commercial relationship.
• Connection, service usage and interaction data: this data is stored for 2 years from the date of collection, except for traffic data within the meaning of article L34-1 of the French Post and Electronic Communications Code, which is stored for 1 year from the date of collection.
• Data on interactions with Orange Travelers customer service: written conversations are stored for 12 months.
• Payment data: Data is stored for 18 months.
• Data used in the context of litigation: the data is stored as long as the litigation is active, and until the expiration of all legal remedies.

Orange Travelers also stores data as part of its legal obligations:

• Accounting data to be archived: this data is stored for 10 years as evidence, and some for 6 years for fiscal reasons.
• Data allowing us to respond to the authorities' right of communication and to requests from the authorities and court decisions: these data are stored for 12 months from the response.
• Data relating to requests to exercise the rights of the persons concerned: this data is stored for a period of 5 years after the request has been processed or, failing that, as soon as a decision by the competent supervisory authority or the time limit for litigation has expired.

Who will receive the data ?

The data collected is intended for Orange Travelers’s internal departments and its subcontractors. Data may also be processed by Orange Travelers’s partners. This mainly concerns situations in which partners are involved in the provision of services. Finally, the processed data may be transferred to the competent authorities, at their request, in the context of legal proceedings, in the context of legal investigations and requests for information from the authorities or in order to comply with other legal obligations.

How does Orange Travelers handle international data transfers ?

Regarding data from the European Economic Area : Data collected by Orange Travelers within the European Economic Area (EEA) may be processed outside the EEA. In this case Orange Travelers takes the necessary measures with its subcontractors and partners in order to guarantee an adequate level of protection of your data, in full compliance with the applicable regulations. If the subcontractors and partners concerned are not located in a country whose legislation is considered to offer adequate protection, they will have signed the European Commission’s “standard contractual clauses” or will be subject to internal binding rules approved by the authorities.

Concerning the citizens of other regions of the world: Where Orange Travelers implements international data transfers from a jurisdiction other than the European Economic Area, Orange Travelers will ensure that it complies with the legal requirements governing international data transfers in the relevant jurisdiction.

What are your rights and how to exercise them ?

You have the right to access, rectify and delete data concerning you. You can ask for the portability of the latter. You also have the right to object to the processing carried out or to request its limitation.

You can issue directives on the conservation, deletion or communication of your personal data after your death.

You may exercise your rights at any time, as well as contact the Orange Travelers Data Protection Officer via the following contact form : https://travel.orange.com/en/contact/.

Any request to exercise your rights must be accompanied by proof of your identity. Identification may be requested if there is reasonable doubt as to your identity. You will receive an acknowledgement of receipt once your request has been sent.

Following your request, a reply will be sent to you within one month of receipt of your request. If you are not satisfied with the response you receive from Orange Travelers, you have the right to refer the matter to the French National Commission for Information Technology and Civil Liberties.

How is your data secured ?

Orange Travelers ensures that your data is treated securely and confidentially, including when certain operations are performed by subcontractors. To this end, appropriate technical and organizational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted according to the level of sensitivity of the data processed and according to the level of risk that the processing or its implementation presents.

Changes to the Data Protection Policy ?

This Privacy Policy may be subject to change.

Cookie Policy

For an optimal online experience on the https://travel.orange.com website, your computer, tablet, or smartphone must accept "cookies."

1. What Are Cookies?

A "cookie" is a small text file that is stored on your system when you visit a website. It allows the site to recognize your system each time you visit. Cookies cannot run programs or deliver viruses to your system and can only be read by the web server of the domain that stored them on your system.

2. How Orange Travel Uses Cookies

travel.orange.com uses cookies to collect information about users to improve its services. Most browsers are configured by default to accept cookies automatically, but you can modify your browser settings to prevent automatic acceptance or to be notified each time a cookie is sent to your system. Blocking cookies may prevent access to certain interactive features and functionality on the site.

3. Privacy and Security Commitment

Orange Travelers ensures that the use of cookies and the processing of related data align with its commitment to protecting personal data and privacy, complying with GDPR standards. This includes informing users of the placement of cookies and ensuring secure handling of personal data, as required by the CNIL.